Telefónica Tech UK&I seeks an On-Site Support Team Leader to oversee end-to-end delivery of on-site IT support in a high-profile environment. You will act as escalation point, drive service performance, and coach engineers to maintain SLA compliance and strong end-user experience.
Lead a small team, manage workload, and collaborate with customer IT and resolver groups to ensure timely resolution and continuous improvement.
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On-Site IT Support Lead: SLA-Driven Tech & Team Coach in London employer: Webhosting
Fasthosts is an exceptional employer, offering a dynamic work environment in Gloucester where you can thrive as a Hybrid Technical Support Specialist. With a strong focus on employee development, comprehensive benefits, and a vibrant team culture, we ensure that our staff feel valued and supported while providing top-notch service to our customers. Join us for a rewarding career that not only enhances your skills but also allows for meaningful contributions to our innovative product range.
