Telefónica Tech UK&I seeks a Senior Executive: Head of Service Management to lead and govern all ITSM functions within Shared Managed Services. You will guide Service Desk, Major Incident, Problem, and Change Management, driving governance, performance and continual improvement for customers and stakeholders.
Reporting to the Director of Managed Services, you will build a high-performing team, automate where possible and ensure SLAs, CSAT and service availability stay at the forefront of
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Head of IT Service Management - Service Excellence Lead employer: Webhosting
Fasthosts is an exceptional employer, offering a dynamic work environment in Gloucester where you can thrive as a Hybrid Technical Support Specialist. With a strong focus on employee development, comprehensive benefits, and a vibrant team culture, we ensure that our staff feel valued and supported while providing top-notch service to our customers. Join us for a rewarding career that not only enhances your skills but also allows for meaningful contributions to our innovative product range.
