Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers with inquiries via social media and email, ensuring a friendly and professional approach.
- Company: Join Concentrix, a global leader in customer experience solutions, working with the iconic Primark brand.
- Benefits: Enjoy discounts on insurance, 28 days holiday, free healthcare, and access to lifestyle savings.
- Why this job: Be part of a dynamic team that values your input and offers opportunities for personal growth.
- Qualifications: Fluent in English and German, with at least 6 months of customer service experience required.
- Other info: Flexible working hours in a hybrid model, combining office and remote work.
Experience the power of a game-changing career.
Are you an avid online shopper with a passion for fashion and all things retail? Concentrix is seeking motivated individuals to join our Primark team as a Customer Support Advisor.
- Hourly rate of £12.25
- Hybrid model – A mix of days on site based in Belfast City Centre & the comfort of your own home.
- Full time permanent position – Contracted to 40 hours paid production on a rotational shift pattern between the hours of 8am-12am midnight, Monday to Sunday.
As a Customer Support Advisor, your role involves addressing general inquiries from customers through social media and email. These inquiries may include issues such as missing orders, payment concerns, product availability, and requests for order modifications or cancellations. It is essential to maintain a demeanor that is both empathetic and patient, embodying a friendly and cheerful personality without sacrificing professionalism.
What\’s in it for you
- Discount on car and home insurance with AXA!
- 28 days paid holidays.
- Refer a friend incentive.
- Employee Assist Program- a range of support and resources, accessed free.
- Wrkitplatform- access to hundreds of lifestyle savings, free online courses, and a selection of wellbeing resources.
- PUREGYM Discount & 0% joining fee.
- Free healthcare cover for you and your dependents with pension (after one year)
- UNUM Dental cover- comprehensive cover enabling you to claim back costs of dental care for you and your dependents.
- Employee Stock Purchase Plan (ESPP) allowing you to buy Concentrix stock (CNXC)
Your qualifications
Concentrix is a great match if you:
- Excellent English & German verbal/written skills.
- Social media or content moderation experience (desired)
- Minimum of 6 months customer service experience (mandatory)
- Are fully flexible between 8am-12am (Midnight) – Monday to Sunday.
- Have a minimum broadband speed of 10Mbps and a private/ distraction free location when working from home
- Have a spotless record, free from any credit, criminal or disciplinary issues
Experience the best version of you!
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 550k+ game-changers around the globe call Concentrix their \”employer of choice.\”
Concentrix is an equal opportunity employer
Concentrix is a Disability Confident and equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Eligibility to work
In accordance with the United Kingdom\’s law, only applicants who are legally authorised to work in the UK will be considered for this position.
#J-18808-Ljbffr
Customer Support Advisor - German employer: Webhelp
Contact Detail:
Webhelp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Advisor - German
✨Tip Number 1
Familiarise yourself with the Primark brand and its products. Understanding their offerings will help you address customer inquiries more effectively and show your genuine interest in the role.
✨Tip Number 2
Brush up on your German language skills, especially in a customer service context. Being able to communicate fluently and empathetically in both English and German will set you apart from other candidates.
✨Tip Number 3
Prepare for potential scenarios you might encounter as a Customer Support Advisor. Think about how you would handle common issues like missing orders or payment concerns, and practice your responses to demonstrate your problem-solving skills.
✨Tip Number 4
Showcase your flexibility and availability during the interview process. Since the role requires working various shifts, emphasising your willingness to adapt to the schedule can make you a more attractive candidate.
We think you need these skills to ace Customer Support Advisor - German
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially any roles that involved social media or content moderation. Emphasise your language skills in both English and German, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for fashion and retail. Mention specific experiences that demonstrate your ability to handle customer inquiries with empathy and professionalism.
Highlight Relevant Skills: In your application, clearly outline your communication skills and flexibility in working hours. Mention your broadband speed and home working setup to reassure them of your readiness for the hybrid model.
Proofread Your Application: Before submitting, double-check your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for a Customer Support Advisor.
How to prepare for a job interview at Webhelp
✨Showcase Your Language Skills
Since the role requires excellent English and German verbal and written skills, be prepared to demonstrate your proficiency in both languages during the interview. You might be asked to respond to questions or even role-play customer interactions in both languages.
✨Highlight Customer Service Experience
With a minimum of 6 months customer service experience required, make sure to share specific examples from your past roles. Discuss how you handled difficult situations, resolved customer issues, and maintained a positive attitude throughout.
✨Familiarise Yourself with Social Media Platforms
As the position involves addressing inquiries through social media, it’s beneficial to have a good understanding of various platforms. Be ready to discuss any previous experience you have with social media or content moderation, and how you can leverage that in this role.
✨Demonstrate Flexibility and Availability
The job requires flexibility between 8am and midnight, so be sure to express your willingness to work varied shifts. Highlight any previous experience you have with shift work or adapting to changing schedules, as this will show your commitment to the role.
