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For Companies At a Glance
- Tasks: Engage with users globally, providing support for innovative VR technologies.
- Company: Join Concentrix, a leader in customer experience and technology solutions.
- Benefits: Enjoy a competitive salary, flexible hours, and unique lifestyle perks.
- Why this job: Be part of a dynamic team, enhance your skills, and make lasting friendships.
- Qualifications: Experience in social media support or chat/email roles; fluent in English.
- Other info: Work night shifts at our Belfast VR Hub, with opportunities for career growth.
Apply Now
Job Title
Social Media Advisor – Nightshift
Job Description
Our Social Support Game-changers will be immersed in virtual reality worlds, aiming to enhance seamless VR experiences.
These game-changing careers will be permanently site based, at our Belfast VR Hub (BT1 3NR). We offer a salary of £14.65 per hour.
Our nightshift team work 5 days per week (including weekends), between 9pm to 9am.
Additional perks and company benefits to help support your unique lifestyle.
What You Will Do In This Role
Our team connects and engages with users on a global scale, via a range of communication channels, to provide support on an array of innovative VR technologies and products.
Working as part of a dynamic, team-focused environment, you will help drive User satisfaction by:
- Provide resolutions to general or individual users.
- Help identify opportunities to reduce customer effort.
- Constantly monitoring social media, forum channels and product review platforms.
- Providing engagement activity support.
- Create and promote engaging responses that encourage participation.
- Develop user-generated content.
- Actively working to identify and implement opportunities to cross leverage self-service content across digital channels.
Your Qualifications
Concentrix is a great match if you:
- Have professional experience or an indepth understanding of social media support or have worked in a chat/email focused role
- Be able to work on site at our location in Belfast (49 East Bridge Street, Belfast, BT1 3NR)
- Fluent in English (B2 CEFR level)
- Have the availability to work 5 days per week (Monday – Sunday), between 9pm – 9am
- Typing speed 55 WPM and accuracy of 95%
- Experience or interest in virtual reality gaming is desirable
Career growth and personal development
This full-time position is a great opportunity to expand your career and experience the power of what’s next while developing “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.
Experience the best version of you!
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440k+ game-changers around the globe call Concentrix their “employer of choice.”
Concentrix is an equal opportunity employer
Concentrix is a Disability Confident and equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Location:
GBR Belfast – Maysfield
Language Requirements
Time Type:
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Apply Now #J-18808-Ljbffr
Social Media Advisor - Nightshift employer: Webhelp Enterprise
Contact Detail:
Webhelp Enterprise Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Social Media Advisor - Nightshift
✨Tip Number 1
Familiarise yourself with the latest trends in social media and virtual reality. Being knowledgeable about current VR technologies and how they are discussed on social platforms will help you engage more effectively with users.
✨Tip Number 2
Practice your typing speed and accuracy to ensure you meet the required 55 WPM and 95% accuracy. You can use online typing tests to improve your skills, which will be crucial for responding quickly to user queries.
✨Tip Number 3
Engage with VR communities online to understand user concerns and preferences. This will not only enhance your knowledge but also demonstrate your passion for the industry during interviews.
✨Tip Number 4
Be prepared to discuss your experience with social media support or chat/email roles. Think of specific examples where you successfully resolved user issues or improved engagement, as this will showcase your relevant skills.
We think you need these skills to ace Social Media Advisor - Nightshift
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Social Media Advisor. Familiarise yourself with the specific skills required, such as social media support and engagement strategies.
Tailor Your CV: Customise your CV to highlight relevant experience in social media or customer support roles. Emphasise any familiarity with virtual reality technologies, as this is a desirable quality for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for social media and VR gaming. Mention how your skills align with the company's goals and express your enthusiasm for working in a nightshift role.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for typos, grammatical errors, and ensure that all information is accurate and well-presented to make a strong impression.
How to prepare for a job interview at Webhelp Enterprise
✨Show Your Social Media Savvy
Make sure to highlight your experience with social media platforms during the interview. Be prepared to discuss specific examples of how you've engaged with users or resolved issues in a chat or email setting.
✨Demonstrate Your VR Knowledge
Since the role involves virtual reality technologies, it’s beneficial to show your interest or experience in VR gaming. Research current trends and popular VR products to impress your interviewers.
✨Emphasise Teamwork Skills
This position is part of a dynamic team, so be ready to talk about your ability to work collaboratively. Share examples of how you’ve contributed to team success in previous roles.
✨Prepare for Nightshift Questions
As this is a nightshift role, be prepared to discuss your availability and how you manage working late hours. Highlight any previous experience you have with night shifts or how you plan to maintain a healthy work-life balance.
