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- Tasks: Respond to inbound calls and provide excellent customer service for Virgin Media/O2.
- Company: Join Concentrix, a global leader in customer experience solutions.
- Benefits: Enjoy hybrid work, competitive pay, and amazing discounts on Virgin Media products.
- Why this job: Be part of a dynamic team that values customer satisfaction and personal growth.
- Qualifications: 6 months of sales experience preferred; great attitude and tech-savvy required.
- Other info: Full-time role with 28 days paid holiday and free healthcare cover after one year.
The predicted salary is between 20000 - 25000 ÂŁ per year.
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New year, new career with Concentrix!
Do you have 6 months experience working to targets? Are you passionate about customer service?
- We are offering a fantastic opportunity to work on behalf of Virgin media/O2!
- Hourly rate between ÂŁ12.25 with monthly bonus earning opportunities!
- Hybrid model – A mix of days on site based in Newcastle City Centre & from the comfort of your own home.
- Full time permanent position – Contracted to 40 hours paid production on a rotational shift pattern between the hours of 8am-10pm Monday to Sunday.
Apply Now
Job Title
Inbound Sales Advisor
Job Description
New year, new career with Concentrix!
Do you have 6 months experience working to targets? Are you passionate about customer service? We could have the job for you!
- We are offering a fantastic opportunity to work on behalf of Virgin media/O2!
- Hourly rate between ÂŁ12.25 with monthly bonus earning opportunities!
- Hybrid model – A mix of days on site based in Newcastle City Centre & from the comfort of your own home.
- Full time permanent position – Contracted to 40 hours paid production on a rotational shift pattern between the hours of 8am-10pm Monday to Sunday.
As an advisor with Virgin Media/O2, our customers interests are at the heart of everything we do. Your main role will be to respond to inbound calls from existing Virgin Media/O2 customers. You are to provide excellent customer service support, help with general queries such as tech issues, payments, billing & aim to drive sales through great service.
Benefits Of Being An Inbound Sales Advisor
Amazing discounts on Virgin Media products and services for new and existing customers.
- The Ultimate Bundle – Sky Movies, Sky Sports HD, 2 set top boxes and ultimate free anytime calls. Valued at over £100 per month for only £45!!!!!!
- Bigger Bundle including BT Sports, kids’ channels and Broadband valued at £50 per month yours for only £15.50!!!!!
- Join O2 network and you will get unlimited calls, text, and data on us for FREE! You just pay your device plan!
- Discount on car and home insurance with AXA!
- 28 days paid holidays.
- Refer a friend incentive.
- Employee Assist Program- a range of support and resources, accessed free.
- Wrkitplatform- access to hundreds of lifestyle savings, free online courses, and a selection of wellbeing resources.
- PUREGYM Discount & 0% joining fee.
- Free healthcare cover for you and your dependents with pension (after one year)
- UNUM Dental cover- comprehensive cover enabling you to claim back costs of dental care for you and your dependents.
What You’ll Need
- A minimum of 6 months experience within a sale’s role (Desirable) or working towards monitored targets.
- A great attitude and an ability to talk to people at all levels.
- A technical mindset – you will need to know how to use a computer and navigate different systems.
- A quiet place to work at home with a good broadband connection minimum 10 mbps.
We can teach you the rest!
Experience the best version of you!
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 550k+ game-changers around the globe call Concentrix their “employer of choice.”
Concentrix is an equal opportunity employer
Concentrix is a Disability Confident and equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.
Eligibility to work
In accordance with the United Kingdom’s law, only applicants who are legally authorised to work in the UK will be considered for this position.
Location:
GBR The Rocket
Language Requirements
Time Type:
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Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
Job function
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Job function
Sales and Business Development
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Industries
Outsourcing and Offshoring Consulting
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Inbound Sales Advisor employer: Webhelp Enterprise
Contact Detail:
Webhelp Enterprise Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Inbound Sales Advisor
✨Tip Number 1
Familiarise yourself with Virgin Media and O2's products and services. Understanding their offerings will not only help you answer customer queries effectively but also enable you to upsell and drive sales during your calls.
✨Tip Number 2
Practice your communication skills, especially in a sales context. Role-playing common customer scenarios can boost your confidence and prepare you for the types of conversations you'll have as an Inbound Sales Advisor.
✨Tip Number 3
Ensure you have a quiet and professional workspace set up at home. Since this role involves handling inbound calls, having a distraction-free environment will help you provide excellent customer service.
✨Tip Number 4
Network with current or former employees of Concentrix or similar companies. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Inbound Sales Advisor
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasise your 6 months of experience working towards targets. Use specific examples that showcase your ability to meet sales goals and provide excellent customer service.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the Inbound Sales Advisor role. Focus on your communication skills, technical mindset, and any previous sales roles you've held.
Craft a Compelling Cover Letter: Write a cover letter that expresses your passion for customer service and sales. Mention why you want to work for Webhelp Enterprise and how you can contribute to their team.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise.
How to prepare for a job interview at Webhelp Enterprise
✨Show Your Passion for Customer Service
Since the role is centred around providing excellent customer service, make sure to express your enthusiasm for helping customers. Share specific examples from your past experiences where you went above and beyond to assist a customer.
✨Demonstrate Your Sales Experience
With a requirement of at least 6 months in a sales role, be prepared to discuss your previous sales experiences. Highlight how you met or exceeded targets and any techniques you used to drive sales through great service.
✨Prepare for Technical Questions
As the job involves navigating different systems, brush up on your technical skills. Be ready to answer questions about your computer proficiency and how you handle tech-related queries from customers.
✨Create a Comfortable Interview Environment
If your interview is conducted remotely, ensure you have a quiet space with a good internet connection. This will help you focus and present yourself professionally, reflecting the hybrid work model of the position.