Affiliate Account Manager in City of London

Webgains is the Service-First affiliate network, delivering outstanding support, strategic expertise, and winning affiliate partnerships to thousands of leading retail brands worldwide. Webgains combines seamless experience with a wide range of powerful tools and automations for advertisers and publishers, as well as robust GDPR compliant tracking, to maximise every user's output.

At Webgains we offer a competitive salary, with 25 days holiday. We pride ourselves on offering exceptional wellbeing services for all employees. This includes private medical and dental insurance, unlimited wellbeing counselling and coaching through our third party Spectrum Life, free language lessons with Duolingo access, future planning services and an early finish on a Friday.

If you are a confident, dynamic, and self-motivated marketing professional, dedicated to providing exemplary customer service to a network of advertisers and publishers, then this role sounds perfect for you.

You must be able to take on personal responsibility, as well as fitting into a relaxed team environment. An ability and desire to learn is essential, as is a sense of fun. You will have knowledge of online marketing, and the role performance marketing can play in driving sales and leads. The role is sector-based and is essentially providing marketing expertise to advertisers to help drive their performance marketing programs, as well as recruiting and developing publisher relationships. Although experience with an established affiliate network is not essential, you should have a good track record supporting clients' marketing plans, including strategic and tactical planning, issue identification and problem resolution. You must have excellent time management, written and oral skills together with the ability to multi-task.

Key Role Responsibilities

• Demonstrate strong decision making in line with company goals, social, and environmental best practice.
• Deliver excellent service and relationship management to clients and publishers across assigned accounts.
• Ownership of assigned accounts delivery and service levels, pro-actively providing insights to Director of Client Services.
• Develop, maintain and extend relationships across portfolio through daily email/phone communication and face-to-face monthly and/or quarterly strategy sessions.
• Negotiation of bespoke exposure packages on behalf of own portfolio and Webgains team.
• Conducting off-platform recruitment in line with program specifications.
• Consult with advertisers as to the tactical and strategic aims of their online marketing programs.
• Recruit suitable publishers to their programs on the Webgains network.
• QBR ownership and presentation.
• Continuously strive to improve the financial and strategic success of the affiliate marketing program of their assigned advertisers.
• Prepare monthly performance reports and communicate with advertisers.
• Provides buddy support for junior team members when applicable.
• Advocate and sell affiliate concepts, publisher types and opportunities to clients while highlighting the scale of opportunity and relevant reasons in order to obtain signoff.
• Liaise effectively with the Publisher Team to drive program recruitment and test new opportunities to the Webgains network.

The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post.

Essential Requirements

• Strong experience Junior Account Manager level.
• Demonstrable experience of QBR ownership and presentation.
• Some experience of budget management to ensure optimal ROI.
• Ability to plan annually, using long range forecasts and KPIs to ensure performance over an extended period.
• Previous experience of introducing multi-layered and tailored solutions to clients.
• Demonstratable experience of campaign performance reviews, adjusting exposure/placements and liaising with publishers to address issues with performance.
• Proven ability of analysing data sets from a wide variety of sources, drawing both user and market actionable insights.
• Previous experience of working in affiliate marketing.

Reward & Recognition

We offer competitive salaries and a comprehensive benefits package, inclusive of:

• Salary: £30,000 - £36,000.
• Health and wellbeing services; Private medical and dental insurance.
• Unlimited Wellbeing counselling and coaching through our 3rd party Spectrum Life.
• Free language lessons with Super Duolingo access.
• Salary sacrifice scheme; cycle to work, technology, workplace nursery support.
• Future planning services; will writing, mortgage advice.
• Personal development training provided by company subject matter experts and external providers.
• Personal insurances; gadget, pet.
• Established Pension plan.
• Weekly Friday Thank You program.
• 25 days holiday.

Role Logistics

Working hours: 40 per week
Working days: Monday - Friday
Job location: 3 days London or Manchester Office (Mon, Thu, +1 other day), 2 days working from home.

We encourage you to apply if this role excites you - even if you think you may not meet all the requirements. At Webgains, we are a people first organisation, and we live by our core values. We are always looking for outstanding individuals with diverse backgrounds and perspectives who embody these values. Webgains embraces equal opportunity in the workplace and throughout the recruitment processes. We are committed to building a diverse and inclusive team of passionate and exceptional individuals. We welcome applications from all candidates regardless of your background.