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- Tasks: Lead a high-performing client services team to deliver exceptional results and drive growth.
- Company: Join a forward-thinking B Corp with a people-first culture.
- Benefits: Enjoy competitive salary, private health insurance, gym benefits, and 25 days holiday.
- Why this job: Make a real impact in affiliate marketing while developing your leadership skills.
- Qualifications: 7+ years in performance marketing with strong team management experience.
- Other info: Flexible working with a mix of office and remote days, plus opportunities for personal development.
The predicted salary is between 36000 - 60000 £ per year.
You are an experienced, forward-thinking client services leader with a proven ability to guide high-performing teams and deliver exceptional results. You bring deep expertise in the affiliate marketing landscape, strong commercial awareness, and an instinctive understanding of client expectations and evolving market trends. You are a hands-on leader with a strong track record of leading from the front—supporting, coaching, and developing team leaders and their teams to perform at their best. Your leadership style is collaborative and empowering, supported by excellent communication and relationship-building skills, and grounded in active involvement and clear accountability. You thrive in fast-paced environments, demonstrate sound judgement, and consistently foster a culture of excellence, accountability, and growth.
ABOUT THE ROLE
The Director of Client Services is responsible for the overall success of the portfolio, with accountability for client retention and delivering against revenue targets, while leading and managing a team of client service professionals. They will ensure the delivery of outstanding client service, and support to client and affiliate partners, secure high retention rates and identify opportunities for growth and new business development. This role is offered on a 12-month fixed-term contract to cover maternity leave, with an anticipated start date in July to allow for a handover with the current Director of Client Services.
Key Role Responsibilities
- Demonstrate strong decision making in line with company goals, social, and environmental best practice.
- Executing and assisting in forming the overall client services team strategy, working closely with the head of client services to align departmental objectives with broader organisational goals.
- Overseeing the full account management team, with direct management responsibility across multiple team segments and operational areas.
- Leading the team to meet and exceed performance targets, including KPIs and revenue goals.
- Overseeing the development of new and existing affiliate partnerships, ensuring they meet the needs of both the client and the company.
- Building and maintaining strong relationships with key clients, ensuring their satisfaction and addressing any issues in a timely manner.
- Developing and implementing strategies to enhance the client experience, improve retention and increase revenue.
- Developing comprehensive learning and development roadmaps for the client services team, fostering professional growth and skill enhancement.
- Creating and supervising robust processes designed to minimise client bad debt, implementing proactive financial risk management strategies.
- Collaborating with cross-functional teams, including product, marketing and technical teams, to ensure seamless execution of affiliate marketing campaigns.
- Analysing market trends and client data to identify new business opportunities and drive growth.
- Staying current on industry developments and trends, and sharing this knowledge with the team to ensure continuous improvement.
The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post.
ESSENTIAL REQUIREMENTS
- Performance marketing expert with 7+ years' experience within the Affiliate Channel demonstrating an outstanding knowledge of affiliate marketing.
- Broad and deep knowledge of publisher eco-system, including trends and innovations outside of the affiliate channel.
- Track record of managing and developing team members.
- Experience with the Webgains platform would be ideal.
- Proven track record in leading large teams, driving growth, and achieving commercial success.
- Ability to develop and implement strategic plans that align with business goals and drive measurable results.
- Exceptional communicator, able to represent the company and the Client Services function with authority and insight at industry events.
- A forward-thinking leader who stays ahead of industry trends and is proactive in driving change and innovation within the team.
Reward & Recognition
We offer competitive salaries and a comprehensive benefits package, inclusive of:
- Private medical and dental insurance with Bupa.
- Learning & Personal Development support to help you grow personally and professionally.
- Gym salary sacrifice benefit.
- Access to workplace nursery scheme.
- 25 days holiday + Bank Holidays.
- Access to mental health support and therapy.
- A living wage employer.
- Proud to Be a B Corp.
- Based in London or Manchester office.
- Working hours: 40 per week.
- Job location: 3 days in the office (Mon, Thu, +1 other day), 2 days working from home.
- July start – 12-month Fixed-Term Contract (Maternity Cover).
- Regular travel to events, clients and Webgains offices.
APPLY NOW
We encourage you to apply if this role excites you - even if you think you may not meet all the requirements. At Webgains, we are a people first organisation, and we live by our core values. We are always looking for outstanding individuals with diverse backgrounds and perspectives who embody these values. Webgains embraces equal opportunity in the workplace and throughout the recruitment processes. We are committed to building a diverse and inclusive team of passionate and exceptional individuals. We welcome applications from all candidates regardless of your background.
Director of Client Services FTC in London employer: Webgains Global | B Corp
Contact Detail:
Webgains Global | B Corp Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director of Client Services FTC in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the affiliate marketing world and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their client service strategies and think about how your experience aligns with their goals. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Showcase your leadership style during interviews. Share specific examples of how you've empowered teams and driven results in fast-paced environments. This will demonstrate that you’re not just a fit for the role, but a potential game-changer.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Director of Client Services FTC in London
Some tips for your application 🫡
Show Your Leadership Style: When writing your application, make sure to highlight your leadership style. We want to see how you empower and support your team, so share specific examples of how you've led from the front and fostered a culture of excellence.
Demonstrate Your Industry Knowledge: We’re looking for someone with deep expertise in affiliate marketing. Use your application to showcase your understanding of market trends and client expectations. Mention any relevant experiences that demonstrate your commercial awareness and strategic thinking.
Tailor Your Application: Don’t just send a generic application! Tailor your CV and cover letter to reflect the key responsibilities and requirements outlined in the job description. This shows us that you’ve done your homework and are genuinely interested in the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company and values!
How to prepare for a job interview at Webgains Global | B Corp
✨Know Your Stuff
Make sure you brush up on your knowledge of the affiliate marketing landscape. Understand current trends and be ready to discuss how they impact client services. This will show that you're not just a leader, but a thought leader in the industry.
✨Showcase Your Leadership Style
Prepare examples that highlight your collaborative and empowering leadership style. Think about times when you've supported and developed team members to achieve their best. This will resonate well with the interviewers looking for a hands-on leader.
✨Client-Centric Mindset
Be ready to discuss how you've built and maintained strong relationships with clients in the past. Share specific strategies you've implemented to enhance client experiences and improve retention rates. This will demonstrate your commitment to client satisfaction.
✨Data-Driven Decision Making
Familiarise yourself with key performance indicators (KPIs) relevant to client services. Be prepared to talk about how you've used data to drive growth and make informed decisions. This will show that you can align your strategies with business goals effectively.