Senior Customer Success Manager, EMEA

At Webflow, our mission is to bring development superpowers to everyone. As the pioneer of the Website Experience Platform (WXP), we’re redefining how teams Build, Manage, and Optimize for the web — combining visual development, powerful content management systems, AI-driven personalization, seamless hosting, and end-to-end analytics in a single, unified platform. With AI at the core, Webflow helps teams move faster, create more performant digital experiences, and scale without heavy engineering support. From independent designers and creative agencies to global enterprises, hundreds of thousands of organizations use Webflow to turn ideas into reality — and to power what’s possible on the web.

Our Customer Success team plays a vital role in advising and guiding a diverse range of Enterprise customers, ensuring a successful launch with Webflow and continually achieving their business goals and maximizing their investment in Webflow. We are the main point of contact for Webflow's strategic customers throughout their customer journey, including onboarding, adoption, maturity, and renewals.

As a Senior Customer Success Manager, EMEA you’ll …

• Serve as a trusted advisor to executive sponsors and day-to-day stakeholders, ensuring alignment on business objectives and fostering advocacy for Webflow across the customer’s organization.
• Create and execute customer-specific success plans that tie business goals to Webflow capabilities, aligning internal teams (Product, Sales, Solutions) with customer outcomes to maximize impact.
• Provide consultative support on Webflow deployment, usage, and scalability—ensuring customers follow best practices in web development and realize full value from the platform.
• Conduct regular business reviews to assess success metrics, uncover growth opportunities, and demonstrate Webflow’s measurable impact on customer initiatives.
• Partner cross-functionally to influence renewal outcomes, surface product feedback, and ensure customer needs are consistently championed within Webflow.

About you:

• You’ll thrive as a Senior Customer Success Manager, EMEA if you:
• Have 5–6+ years of experience in a SaaS or digital agency environment, managing high-value post-sale customer relationships and leading cross-functional engagements at both executive and departmental levels.
• Have a demonstrated ability to navigate complex business needs with a solutions-oriented mindset; excels at aligning product value to diverse customer goals across organizations and industries.
• Possess strong written and verbal communication skills, with a track record of delivering compelling presentations, facilitating strategic discussions, and conveying complex ideas with clarity.
• Are adept at leveraging business intelligence (e.g. 10-Ks, industry reports, alerts) to inform strategy; eager to master a technical product with wide-ranging use cases and translate capabilities into customer impact.
• Are highly self-motivated with strong time management, note-taking, and project coordination skills; thrive in fast-paced, ambiguous environments while maintaining a focus on process excellence and customer outcomes.
• Are fluent in German with advanced proficiency in both spoken and written communications; French, Italian or Spanish is also preferred.
• Stay curious and open to growth — actively building fluency in emerging technologies like AI to unlock creativity, accelerate progress, and amplify impact.

Our Core Behaviors:

• Obsess over customer experience. We deeply understand what we’re building and who we’re building for and serving.
• Move with heartfelt urgency. We have a healthy relationship with impatience, channeling it thoughtfully to show up better and faster for our customers and for each other.
• Say the hard thing with care. Our best work often comes from intelligent debate, critique, and even difficult conversations.
• Make your mark. We seek out new and unique ways to create meaningful impact, and we champion the same from our colleagues.

Benefits & wellness:

• Equity ownership (RSUs) in a growing, privately-owned company.
• Employer-paid healthcare, vision, and dental insurance coverage for employees and dependents (full-time employees working 30+ hours per week).
• 12 weeks of paid parental leave for both birthing and non-birthing caregivers.
• All team members are encouraged to take a minimum of 15 flex vacation days off in a calendar year.
• Access to mental wellness and professional coaching, & therapy.
• Monthly stipends to support health and wellness, smart work, and professional growth.

At Webflow, equality is a core tenet of our culture. We are an Equal Opportunity (EEO)/Veterans/Disabled Employer and are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences.