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- Tasks: Build strong relationships with customers and guide them to success on our platform.
- Company: Join Webflow, a leader in AI-native Digital Experience Platforms.
- Benefits: Enjoy a hybrid work model, competitive salary, and career growth opportunities.
- Why this job: Make a real impact by helping enterprise customers achieve their goals.
- Qualifications: Experience in customer success and strong relationship-building skills.
- Other info: Work in a dynamic environment with a focus on innovation and collaboration.
The predicted salary is between 36000 - 60000 £ per year.
At Webflow, we’re building the world’s leading AI‑native Digital Experience Platform. Our Customer Success team works with high‑impact Enterprise customers, guiding them from day one through renewal and ensuring they realize the full value of our platform.
Location: UK (London – hybrid, 3 days per week in office)
Employment Type: Full‑time, permanent
We’re looking for a Customer Success Manager who will partner with strategic accounts to drive adoption, uncover use cases, and champion outcomes that influence growth, retention, and overall success of our Enterprise business.
- Build strong relationships with customers, becoming a reliable partner throughout their Webflow journey.
- Learn each customer’s goals and workflows to guide them toward meaningful wins.
Customer Success Manager, EMEA in London employer: Webflow
Contact Detail:
Webflow Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager, EMEA in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Webflow on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by researching Webflow’s platform and its impact on customers. Show us you understand their needs and how you can help them succeed as a Customer Success Manager.
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've built relationships and driven success in previous roles. We want to hear about your wins!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Customer Success Manager, EMEA in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your experience with enterprise customers and how you've driven adoption and growth in previous positions.
Showcase Your Relationship-Building Skills: In your application, emphasise your ability to build strong relationships. Share specific examples of how you've partnered with clients to achieve their goals and drive success.
Demonstrate Your Understanding of the Role: Familiarise yourself with the responsibilities outlined in the job description. Show us that you understand what it takes to be a successful Customer Success Manager by aligning your skills and experiences with those needs.
Apply Through Our Website: We encourage you to apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it’s the best way to stay updated on your application status!
How to prepare for a job interview at Webflow
✨Know Your Customer Success Basics
Before the interview, brush up on the fundamentals of customer success management. Understand key metrics like Net Promoter Score (NPS) and Customer Lifetime Value (CLV). This will help you speak confidently about how you can drive adoption and retention for Webflow's Enterprise customers.
✨Research Webflow Inside Out
Dive deep into Webflow’s platform and its unique features. Familiarise yourself with their AI-native Digital Experience Platform and think about how it can benefit different types of customers. This knowledge will allow you to tailor your answers and demonstrate your genuine interest in the company.
✨Prepare Real-Life Examples
Think of specific instances from your past roles where you've successfully built relationships with clients or driven product adoption. Use the STAR method (Situation, Task, Action, Result) to structure your responses. This will showcase your experience and problem-solving skills effectively.
✨Ask Insightful Questions
Prepare thoughtful questions that show your enthusiasm for the role and the company. Inquire about the challenges the Customer Success team faces or how they measure success. This not only demonstrates your interest but also helps you gauge if the company is the right fit for you.
