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For Companies At a Glance
- Tasks: Join our team to manage order processing and deliver exceptional customer service.
- Company: Weber-Stephen Products, a leading brand in grilling and outdoor cooking.
- Benefits: Enjoy company events, private medical insurance, and a supportive work environment.
- Why this job: Be part of a dynamic team that connects with customers and drives success.
- Qualifications: Experience in order processing or customer service, with strong communication skills.
- Other info: Fast-paced environment with opportunities for growth and development.
The predicted salary is between 30000 - 42000 £ per year.
Since 1952, Weber has stood for more than just grilling – we bring people together to create great memories and enjoy delicious food. Our vision and values guide us into the future and connect us with more and more members of the Weber family around the world.
ABOUT THE JOB
This is a fantastic opportunity for someone with at least 12 months experience in Order Processing/Logistic Processing/Customer Service to join our world class brand. Order Processing is at the heart of our business – working in tandem with Logistics, Sales, Finance and Customer Services. You will be part of a dedicated team who support B2B customers across the UK and will have a mix of dedicated key accounts and some “ticket based” accounts.
You will be responsible for the successful completion of all order processing activities from receipt to final invoice. Most of the work is done via email so excellent English skills are essential. We are particularly keen to hear from candidates who have experience of SAP S4 or a similar CRM system.
KEY RESPONSIBILITIES
- Editing and record keeping of orders and inquiries from customers and Sales Representatives via email, EDI and phone, using Zendesk to monitor progress
- Liaising with our Logistic Department/Logistic Provider for product and delivery queries
- Managing backorders
- Processing returns, delivery issues and credit notes
- Maintaining a clear and auditable trail of all communications
- Effective and timely communication with relevant internal or external stakeholders
- Providing a premium and efficient customer focused service
ABOUT YOU
- Previous experience in Order Processing or Logistics Processing or Customer Service Processing or similar
- Experience of SAP S4 or similar CRM system
- Good knowledge of Microsoft suite: Word, Excel, Outlook, Teams
- Excellent English language skills, confident communicating in writing and verbally with a wide range of customers and stakeholders
- Customer Service: Excellent customer service skills. Consistently strive to delight customers with clear and positive solutions to queries
- Attention to detail: Demonstrate attention to detail in all tasks, ensuring accuracy and consistency in all communications and materials
- Time management: Excellent organizational and time-management skills, with a demonstrated ability to effectively prioritize tasks and meet deadlines in a fast-paced and evolving environment.
- Flexibility and Adaptability: Adapt quickly to changing priorities and evolving situations. Demonstrate initiative and consider multiple options and solutions.
- Initiative and Commercial Acumen: Proactive, initiative-driven with a track record of taking ownership and driving tasks through to completion. Excellent problem solving skills and a pragmatic approach to challenges, with the ability to think critically, demonstrate commercial acumen and propose solutions.
BENEFITS
- Company events
- Company pension
- On-site parking
- Private medical insurance
- Sick pay
Seniority level: Associate
Employment type: Full-time
Job function: Sales, Administrative, and Customer Service
Industries: Manufacturing, Retail Luxury Goods and Jewelry, and Retail Building Materials and Garden Equipment
Order Processing Assistant in Reading employer: Weber-Stephen Products EMEA
Contact Detail:
Weber-Stephen Products EMEA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Order Processing Assistant in Reading
✨Tip Number 1
Don't just sit back and wait for the job to come to you! Reach out directly to the job poster on platforms like LinkedIn or even through their company website. A friendly message can make you stand out and show your enthusiasm for the role.
✨Tip Number 2
Prepare for a potential interview by brushing up on your knowledge of order processing and logistics. Familiarise yourself with SAP S4 or similar systems, as this will give you an edge when discussing your experience and skills.
✨Tip Number 3
Network, network, network! Connect with current employees at Weber-Stephen Products and ask about their experiences. They might share insights that could help you during the application process or even refer you internally.
✨Tip Number 4
Make sure to apply through our website for the best chance of getting noticed. Tailor your application to highlight your customer service skills and attention to detail, as these are key for the Order Processing Assistant role.
We think you need these skills to ace Order Processing Assistant in Reading
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your 12 months of experience in Order Processing or Customer Service. We want to see how your background aligns with the role, so don’t hold back on sharing relevant examples!
Nail the Communication Skills: Since most of the work is done via email, it’s crucial to demonstrate your excellent English skills. Use clear and concise language in your application to show us you can communicate effectively with customers and stakeholders.
Familiarity with Tech is Key: If you’ve got experience with SAP S4 or similar CRM systems, make sure to mention it! We’re keen on candidates who are tech-savvy and can hit the ground running with our systems.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity with Weber!
How to prepare for a job interview at Weber-Stephen Products EMEA
✨Know Your Order Processing Inside Out
Make sure you brush up on your order processing knowledge. Understand the key responsibilities of the role, especially how it ties in with logistics and customer service. Be ready to discuss your previous experiences and how they relate to the tasks you'll be handling at Weber.
✨Show Off Your Communication Skills
Since most of the work is done via email, practice your written communication. Prepare examples of how you've effectively communicated with customers or stakeholders in the past. Highlight your ability to provide clear and positive solutions to queries.
✨Familiarise Yourself with SAP S4
If you have experience with SAP S4 or a similar CRM system, make sure to mention it! If not, do a bit of research to understand its functionalities. Being able to talk about how you can leverage such tools will definitely impress the interviewers.
✨Demonstrate Your Problem-Solving Skills
Be prepared to discuss specific challenges you've faced in previous roles and how you overcame them. Show that you can think critically and propose practical solutions, as this is crucial for managing backorders and delivery issues effectively.
