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- Tasks: Lead the order processing team and ensure smooth sales operations.
- Company: Weber is a global leader in high-quality barbecue grills and accessories since 1952.
- Benefits: Enjoy competitive salary, bonuses, employee discounts, and growth opportunities.
- Why this job: Join a passionate team and make an impact on a renowned brand's success.
- Qualifications: Strong customer service skills, leadership experience, and proficiency in SAP required.
- Other info: Flexible work environment with a focus on team development and performance.
The predicted salary is between 36000 - 60000 £ per year.
About Weber: In 1952, Weber revolutionised outdoor cooking with the invention of the kettle grill. Today, Weber is the world’s premier brand for high-quality barbecue grills, innovative accessories, and exceptional customer service. With a presence in more than 40 countries, we are passionate about creating unforgettable experiences and bringing people together around the grill.
Your Responsibilities: As Order Processing & Sales Support Manager UK&I, you will lead the UK & ROI trade order processing function from purchase order acceptance through to invoicing. You’ll manage the team responsible for delivering operational excellence to both external customers and internal stakeholders, ensuring efficient and accurate processing of all sales orders. Your role is key in driving process improvement, optimising order flow, and maintaining high standards of customer service.
Key Duties:
- Lead and manage the Order Processing team, ensuring accurate and timely order entry, delivery tracking, and customer communication.
- Ensure smooth and secure invoicing, manage credits and disputes, and monitor KPIs for continuous improvement.
- Collaborate with Sales, Logistics, Marketing, Demand Planning, and Customer Service to align operations with business goals.
- Support back-office functions and drive improvements in SAP (ERP) systems and reporting tools.
- Ensure compliance with FSC standards and prepare for annual audits.
- Foster a high performing, engaged team through regular feedback, development plans, and performance monitoring.
- Handle sensitive customer issues, maintain clear communication, and ensure a positive customer experience.
- Manage staff scheduling, access authorisations in SAP, and seasonal staff onboarding.
Your Profile:
- Strong customer service orientation with a focus on operational excellence.
- Proven leadership and people management skills.
- Process-driven and solution-oriented mindset.
- Excellent communication and organisational skills.
- Proficient in Microsoft Office (Excel, Outlook), with SAP experience essential; Zendesk experience preferred.
- Flexible, friendly, and approachable, with the ability to adapt to seasonal business demands.
What We Offer: At Weber, you’ll join a passionate, collaborative team dedicated to delivering excellence. We offer a supportive work environment with opportunities for growth and development, where your contributions help shape an iconic global brand. You’ll benefit from a competitive salary, performance-based bonus, excellent benefits package, and generous employee discounts on our products.
Order Processing & Sales Support Manager employer: Weber-Stephen Products EMEA
Contact Detail:
Weber-Stephen Products EMEA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Order Processing & Sales Support Manager
✨Tip Number 1
Familiarise yourself with Weber's products and brand values. Understanding their history and commitment to quality will help you connect with the company's mission during interviews and discussions.
✨Tip Number 2
Highlight your experience with SAP and any relevant ERP systems. Since this role requires proficiency in SAP, showcasing your skills and any past successes in optimising order processing will set you apart.
✨Tip Number 3
Prepare examples of how you've led teams to improve operational processes. Be ready to discuss specific instances where your leadership made a measurable impact on efficiency or customer satisfaction.
✨Tip Number 4
Network with current or former employees of Weber if possible. Gaining insights into the company culture and expectations can give you an edge and help you tailor your approach during the application process.
We think you need these skills to ace Order Processing & Sales Support Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in order processing and sales support. Emphasise your leadership skills and any experience with SAP or similar systems, as these are crucial for the role.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer service and operational excellence. Mention specific examples of how you've improved processes in previous roles and how you can bring that expertise to Weber.
Highlight Key Skills: Clearly outline your communication and organisational skills in your application. Provide examples of how you've successfully managed teams and handled customer issues to demonstrate your fit for the role.
Show Enthusiasm for the Brand: Research Weber's history and values, and convey your enthusiasm for their products and mission in your application. This will show that you're not just looking for any job, but that you're genuinely interested in being part of their team.
How to prepare for a job interview at Weber-Stephen Products EMEA
✨Showcase Your Leadership Skills
As a candidate for the Order Processing & Sales Support Manager role, it's crucial to demonstrate your leadership abilities. Prepare examples of how you've successfully managed teams in the past, focusing on how you fostered engagement and performance.
✨Emphasise Customer Service Excellence
Weber values strong customer service orientation. Be ready to discuss specific instances where you've gone above and beyond to ensure customer satisfaction, and how you handled any challenges that arose.
✨Familiarise Yourself with SAP
Since SAP experience is essential for this role, make sure you brush up on your knowledge of the system. Be prepared to discuss how you've used SAP in previous roles to improve order processing and reporting.
✨Prepare for Process Improvement Discussions
The role involves driving process improvements, so think about past experiences where you've identified inefficiencies and implemented solutions. Be ready to share your thought process and the outcomes of those initiatives.
