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- Tasks: Be the heartbeat of our business by connecting with customers and solving their needs.
- Company: Join Weber, part of Saint-Gobain, a leader in sustainable construction solutions.
- Benefits: Enjoy flexible working hours, hybrid options, and a supportive team environment.
- Why this job: Make a real impact by enhancing customer experiences and building lasting relationships.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Diverse and inclusive workplace with opportunities for personal growth and development.
The predicted salary is between 28800 - 48000 £ per year.
We are looking for a passionate Customer Service Advisor who enjoys learning about customers and products to add value to the service offered. As the heartbeat of our business, you will connect us to our customers, bringing our products to life and creating solutions by understanding their needs and supporting their projects and goals.
This role can be worked on a hybrid basis with a minimum of 3 days in the office per week.
What We’re Looking For:
- Customer centricity and the ability to go the extra mile.
- Strong communication skills to build business relationships.
- Inquisitive nature and investment in understanding the business, products, and customers.
- High attention to detail to ensure accuracy.
- Digital competency to learn new systems.
- Ability to prioritise tasks to meet varied demands.
- Knowledge of logistics or supply chain is an advantage.
What You Will Be Doing:
- Acting as the main point of contact for customers, communicating via phone, email, or EDI.
- Understanding customer needs to provide relevant product guidance and ensure orders are correct.
- Liaising with multiple departments to fulfil orders and keep customers informed about lead times, dispatch, and after-sales queries.
- Developing customer relationships and investing time in understanding their needs.
- Processing and managing customer orders.
- Confidently liaising with Planning and Logistics teams to meet delivery requirements.
- Chasing product availability and managing customer issues for speedy resolution.
- Looking for ways to improve customer experience and engaging in team initiatives.
Inclusion, Flexibility and Getting in Touch:
Saint-Gobain is committed to being an inclusive employer. We believe that a diverse workplace facilitates better decision-making and innovation. We welcome unique personalities and values in our team.
We understand that work-life balance is important, and we are open to discussing flexible working arrangements, including flexible hours, job-sharing, and part-time working.
Customer Service Executive in Flitwick employer: Weber, Inc.
Contact Detail:
Weber, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive in Flitwick
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Weber's values and products. This will help you connect with the team and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your communication skills! As a Customer Service Executive, you'll need to articulate your thoughts clearly. Try role-playing common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you went the extra mile for a customer. This will demonstrate your commitment to getting it right first time.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join the team at Weber.
We think you need these skills to ace Customer Service Executive in Flitwick
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for customer service shine through. Share specific examples of how you've gone the extra mile for customers in the past, as this aligns perfectly with our values at StudySmarter.
Tailor Your Application: Make sure to customise your application to reflect the skills and experiences that match the job description. Highlight your strong communication skills and any relevant experience in logistics or supply chain, as these are key for us.
Be Detail-Oriented: Attention to detail is crucial in this role. Double-check your application for any typos or errors before submitting it. We want to see that you can get it right first time, just like we expect from our Customer Service Executives.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Weber, Inc.
✨Know Your Customer Service Basics
Before the interview, brush up on key customer service principles. Understand what it means to be customer-centric and how to effectively communicate with customers. This will help you demonstrate your passion for the role and show that you can put yourself in the customers' shoes.
✨Research Weber and Saint-Gobain
Take some time to learn about Weber and its parent company, Saint-Gobain. Familiarise yourself with their values, products, and commitment to sustainability. This knowledge will not only impress your interviewers but also help you align your answers with the company's mission.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during your interview. Think of examples from your past experiences where you went the extra mile for a customer or resolved a challenging issue. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Show Your Inquisitive Nature
Demonstrate your curiosity and willingness to learn by asking insightful questions about the role and the company. This shows that you're invested in understanding the business and are eager to contribute to improving customer experiences.
