Webbs is an award-winning garden centre retailer with four stores and a growing ecommerce business. Our stores are premium garden centres with exceptional indoor and outdoor horticulture departments, a range of quality gifts, homeware, furniture and clothing. Our high quality restaurants offer freshly prepared, seasonally changing menus.
We're an independent family business with a great team of people. We have an excellent workplace culture with a focus on fun and wellbeing whilst we work hard to get the job done together. We’re proud to have won national awards including Best Workplaces 2023, Best Workplaces for Wellbeing 2023, Best Workplaces for Women 2023, Best Workplaces 2024 and Best Workplaces (Retail, Hospitality & Leisure) 2024.
We have a fantastic opportunity for three experienced retail sales advisors to join our Seasonal department at our Millets Farm store on a zero hour, fixed term basis.
The role’s purpose is to deliver excellent customer service by providing knowledgeable advice and support to customers on furniture and later in the year, Christmas products.
You’ll drive sales, maintain product displays, and ensure the department is clean, well-stocked, and welcoming.
Responsibilities include:
- Greet customers warmly, help, and provide knowledgeable recommendations based on the customer needs.
- Meet or exceed individual and store sales targets through effective upselling, cross-selling, and promotional initiatives. Promote Webbs club card.
- Process sales transactions efficiently, handling cash and card payments accurately. Process refunds or exchanges, and issue receipts where necessary.
- Ensure shelves are well-stocked and products are attractively displayed. Assist with stock replenishment, inventory counts, and receiving deliveries.
- Set up and maintain engaging, themed displays that reflect current promotions or seasonal events.
- Handle customer concerns or queries professionally, escalating issues to the manager when necessary.
- Work cooperatively with colleagues and management to support store operations and ensure a positive customer experience.
- Stay informed about furniture and Christmas products, including new arrivals and bestsellers.
- Maintain a tidy, safe shopping environment, ensuring stock is stored appropriately and aisles are clear.
The successful candidate will have:
- Retail sales experience.
- Experience of promoting and demonstrating products, upselling, meeting sales targets in a retail environment.
- Ability to merchandise and create inspirational visually exciting displays.
- Great customer service skills. You will enjoy customer interactions and be able to build rapport quickly. You'll be confident about approaching and engaging with customers with your naturally outgoing, positive personality. You’ll listen, ask questions and provide trusted, enthusiastic advice. You’ll also have experience of resolving customer queries.
Good IT and admin skills are also required because you'll be using our systems to process customer orders and keep our stock inventory up to date.
This is a zero hour, fixed term position until the end of December, which may include working evenings and weekends.
The role is based at our store in Frilford, Abingdon and so you must live within a reasonable commuting distance.
If you’d like to join our fun, friendly and welcoming Webbs team, we’d love to hear from you! Simply click the “Apply Online” button below to begin your application.
