Customer Service Administrator
Webbs is an award-winning garden centre retailer with four stores and a growing ecommerce business. Our stores are premium garden centres with exceptional indoor and outdoor horticulture departments, a range of quality gifts, homeware, furniture and clothing. Our high quality restaurants offer freshly prepared, seasonally changing menus.
We're an independent family business with a great team of people. We have an excellent workplace culture with a focus on fun and wellbeing whilst we work hard to get the job done together. We’re proud to have won national awards including Best Workplaces 2023, Best Workplaces for Wellbeing 2023, Best Workplaces for Women 2023, Best Workplaces 2024 and Best Workplaces (Retail, Hospitality & Leisure) 2024.
We have a fantastic opportunity for a strong/experienced Customer Service Administrator to join our Customer Service (Hub) team at our Wychbold garden centre.
The role involves:
- Answering incoming calls to the garden centre, resolving queries or transferring to the right colleague.
- Responding to customers, in a polite and professional manner, by email and telephone. Answering any queries, they may have regarding their order.
- Communicating with internal shopfloor, buying, warehouse and transport teams and external couriers to establish product details, stock availability or delivery options.
- Resolving any customer issues. Escalating to the Team Leader, as appropriate.
- Administering our Webbs ClubCard loyalty scheme by processing renewals, expiries, answering queries and sending out packs.
- Supporting the retail management team with various admin tasks (including using Excel, Word and various bespoke databases).
The successful candidate will have:
- Minimum 1 year office experience or have spent some time in an office environment.
- Excellent written and verbal customer service skills and the ability to troubleshoot quickly.
- Strong administration and IT skills to enable the interrogation of data across our multiple systems accurately.
- Experience of mulit-tasking. Able to work at pace to meet our customer demand, being flexible about duties depending on peaks and troughs.
- The ability to learn and process Webshop systems including couriers, payments and be able to work through a variety of customer based inboxes.
This is a full-time permanent role working 37.5 per week which will include weekends. There is a requirement to work on a flexible basis.
If you'd like to join our fun, friendly Webbs team then please click &slshquotapply now&slshquot
