At a Glance
- Tasks: Lead our café team, ensuring top-notch service and delicious food.
- Company: Join an award-winning family business with a fun workplace culture.
- Benefits: Enjoy discounts, life insurance, pension scheme, and free parking.
- Other info: Permanent role with excellent career growth opportunities in a supportive team.
- Why this job: Make a real impact in a vibrant café environment while developing your leadership skills.
- Qualifications: 1+ year experience in café management and strong people skills required.
The predicted salary is between 30000 - 40000 £ per year.
Café Manager - Webbs, Wychbold
We are looking for an experienced Café Manager to join our hospitality team at our store in Wychbold, Worcestershire.
Webbs is an award‑winning garden centre retailer with four stores and a growing e‑commerce business.
Our stores are premium garden centres with exceptional indoor and outdoor horticulture departments, a range of quality gifts, homeware, furniture and clothing.
Our high‑quality restaurants offer freshly prepared, seasonally changing menus.
We’re an independent family business with a great team of people.
At Webbs our values are Team, Trust, Environment, Family and Personality.
We have an excellent workplace culture with a focus on fun and wellbeing while we work hard to get the job done together.
We’re proud to have won national awards including Best UK Workplace 2023, Best UK Workplace for Women 2023 and Excellence in Wellbeing awards 2023.
Key responsibilities
- Lead the daily operation of the Café, ensuring high standards of service, food quality, and cleanliness.
- Provide visible, hands‑on leadership and deliver an exceptional customer experience.
- Maintain full compliance with food safety, allergen procedures, and health & safety standards.
- Recruit, train, coach, and develop team members to perform at their best.
- Manage staffing levels, rotas, holidays, and absence to ensure smooth operations.
- Handle customer queries and complaints professionally and promptly.
- Drive sales, manage labour costs, and monitor stock, ordering, and waste.
- Ensure accurate signage, menus, promotions, and brand presentation.
- Analyse customer feedback and implement improvements to service and efficiency.
- Collaborate with other departments and support wider business initiatives.
- Contribute ideas to enhance guest experience, team performance, and operational results.
- Required experience and skills
- Level 2 and Level 3 Food Safety.
- At least 1 year’s experience as a Café Manager or similar role.
- Proven ability to lead, manage, and motivate a team.
- Highly organised, effective leader with strong people management skills.
- Ability to develop policies, procedures, and write reports.
- Customer‑focused with strong complaint‑resolution skills.
- IT literate (Microsoft Office, MS Teams).
- Excellent communication and confident decision‑making.
- Strong upselling skills.
- Ability to work under pressure in a fast‑paced environment.
- Able to manage conflicting priorities.
- Strong analytical and numerical skills (costings, stocktakes, rotas).
- Resilient, positive, and adaptable to change.
Desirable experience
- Experience with varied EPOS/till systems.
- Experience using the Opus platform.
- Ability to demonstrate Webbs’ values: Genuine, Caring, Experts.
This is a permanent role, working 39.5 hours per week. The role is based at our store in Wychbold, Worcestershire and requires living within a reasonable commuting distance.
Our reward package includes a generous benefits package including colleague discounts, life insurance, pension scheme and free parking.
Job Types: Permanent, Full Time
Hourly rate: £28,500.00 to £32,000.00, depending on experience.
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StudySmarter Expert Advice🤫
We think this is how you could land Café Manager - Webbs, Wychbold
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Webbs Garden Centres Ltd.. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Webbs Garden Centres Ltd.
Don't be shy about reaching out to Webbs Garden Centres Ltd. directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Café Manager - Webbs, Wychbold
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Webbs Garden Centres Ltd. and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Webbs Garden Centres Ltd.
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
