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- Tasks: Welcome guests, serve delicious food and drinks, and ensure a great dining experience.
- Company: Join Webbs, an award-winning family-run garden centre with a vibrant team.
- Benefits: Enjoy discounts, pension scheme, free parking, and a fun workplace culture.
- Why this job: Be part of a friendly team in a dynamic environment that values wellbeing.
- Qualifications: Previous hospitality experience is a plus; training provided for food hygiene.
- Other info: Flexible full-time hours with opportunities for career growth.
The predicted salary is between 1000 - 2000 £ per month.
We have a fantastic opportunity for an experienced Hospitality Team Member to join our Restaurant team at our Frilford garden centre restaurant. Webbs is an award-winning garden centre retailer with four stores and a growing ecommerce business. Our stores are premium garden centres with exceptional indoor and outdoor horticulture departments, a range of quality gifts, homeware, furniture and clothing. Our high quality restaurants offer freshly prepared, seasonally changing menus. We’re an independent family business with a great team of people. We have an excellent workplace culture with a focus on fun and wellbeing whilst we work hard to get the job done together. We’re proud to have won national awards including Best Workplaces 2023, Best Workplaces for Wellbeing 2023, Best Workplaces for Women 2023, Best Workplaces 2024 and Best Workplaces (Retail, Hospitality & Leisure) 2024.
Responsibilities:
- Greeting our guests and showing them to their seats.
- Providing friendly and efficient table service including checking in with our customers.
- Serving barista style drinks.
- Serving hot and cold food, including breakfasts, salads, cakes, sandwiches, hot menu options and afternoon teas.
- Taking payments.
- Table clearing and housekeeping to keep food hygiene standards high.
Requirements:
The successful candidate will have previous hospitality experience ideally gained in a similar environment. Food hygiene knowledge and allergen awareness would be advantageous but full training will be given.
Working Hours & Location:
This is a full time and permanent position, working on average 37.5 hours per week on a 2 week rota. This involves working 4 weekdays plus alternate weekends (you would work 4 days one week and have one weekday plus the weekend off, then you work 6 days the following week, including both weekend days). The role is based at our store in Frilford, Oxfordshire and so you must live within a reasonable commuting distance.
Benefits:
Our reward package includes a generous benefits package including colleague discounts, pension scheme and free parking.
How to Apply:
To join our fun, friendly Webbs team, please click apply now or send your CV to jobs@webbs.co.uk.
Job Types and Pay:
Job Types: Permanent, Full time. Hourly rate: £7.55 – £12.21. Salary will meet national minimum wage for age.
Customer Service Assistant (Hospitality) - Webbs, Millets Farm employer: Webbs Garden Centres Ltd.
Contact Detail:
Webbs Garden Centres Ltd. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Assistant (Hospitality) - Webbs, Millets Farm
✨Tip Number 1
Get to know the company! Before your interview, check out Webbs' website and social media. Familiarise yourself with their values and what makes them stand out in the hospitality scene. This will help you connect better during your chat.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you’ve gone above and beyond for a customer. Be ready to share these stories, as they’ll show how you fit into the friendly vibe at Webbs.
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look smart and presentable. A neat appearance reflects your professionalism and respect for the role you’re applying for.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Customer Service Assistant (Hospitality) - Webbs, Millets Farm
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We love a bit of character, so don’t be afraid to show us who you are and why you’re passionate about hospitality.
Tailor Your CV: Make sure to tailor your CV to highlight your relevant experience in hospitality. Mention any specific roles or responsibilities that align with what we do at Webbs, especially in customer service.
Keep It Clear and Concise: We appreciate clarity, so keep your application straightforward. Use bullet points for easy reading and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: For the best chance of joining our fantastic team, apply directly through our website. It’s super easy and ensures your application lands right where it needs to be!
How to prepare for a job interview at Webbs Garden Centres Ltd.
✨Know the Company
Before your interview, take some time to research Webbs and its values. Understand their focus on quality service and the importance of a friendly atmosphere in their restaurants. This will help you align your answers with what they’re looking for.
✨Showcase Your Experience
Be ready to discuss your previous hospitality experience in detail. Think of specific examples where you provided excellent customer service or handled challenging situations. This will demonstrate your capability and fit for the role.
✨Prepare for Common Questions
Anticipate questions like 'How do you handle difficult customers?' or 'What does good customer service mean to you?'. Practising your responses can help you feel more confident and articulate during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or what a typical day looks like. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.