Team Leader (Outdoor Retail) - Webbs, Cheltenham

We have a fantastic opportunity for an experienced retail Team Leader to join our Sundries section at our Cheltenham store. Webbs is an award-winning garden centre retailer with four stores and a growing ecommerce business. Our stores are premium garden centres with exceptional indoor and outdoor horticulture departments, a range of quality gifts, homeware, furniture and clothing. Our high-quality restaurants offer freshly prepared, seasonally changing menus. We're an independent family business with a great team of people. At Webbs our values are Genuine, Caring, Experts. We have an excellent workplace culture with a focus on fun and wellbeing whilst we work hard to get the job done together.

You’ll work closely with the Horticultural Manager and Assistant Manager to ensure consistently high retail standards, displays and customer service are delivered. We're looking for an enthusiastic, positive individual with great horticultural knowledge and strong customer service skills who can lead the team whilst also rolling up their sleeves where needed. Webbs will provide full training and career development opportunities to the right candidate.

• Lead and motivate the team, sharing information to keep everyone up to date and engaged including planning and leading team briefs.
• Role model exceptional customer service and sales skills and coach others to deliver the same.
• Provide sound advice and guidance to customers to help them choose and look after plants.
• Link sales to ensure customers have everything they need to complete their projects.
• Receiving and checking in plant deliveries, including use of mobile technology to manage stock items on our EPOS/ERP system.
• Merchandising stock in line with Company guidelines - either colour blocking or inspirational displays.
• Watering, pruning and checking for pests and diseases.
• Housekeeping to ensure high standards of presentation and health and safety.
• Resolving minor customer or people issues, escalating to the Horticulture Manager and/or HR Manager as appropriate.
• After experience and training, the role may evolve to include administering the HR/payroll system, ordering stock and other management level duties.
• Oversee promotional signage and pricing.
• Help to induct and coach new team members.
• Conduct probation reviews and return to work interviews in the Managers Absence.
• Resolve customer complaints by telephone and email in line with customer service procedures.

Demonstrable horticultural knowledge is essential for this role. We’re also looking for relevant customer facing experience ideally gained within a similar environment, as well as the ability to work efficiently with IT systems to manage stock accordingly. The successful candidate will have great customer service and sales skills. You will enjoy customer interactions and be able to build rapport quickly. You'll be confident about approaching and engaging with customers with your naturally outgoing, positive personality. You’ll listen, ask questions and provide trusted, enthusiastic advice. You'll have a passion for horticulture ideally supported by an RHS or equivalent qualification. If you have knowledge and interest and would like to learn more then we will be happy to fund training for you to gain a formal RHS qualification under our Webbs Specialist Training Guarantee.

This is a full-time permanent position, working 39.5 hours on average over a 2 week rota. This involves working 4 weekdays plus every alternate weekend (you would work 4 days one week and have one weekday plus the weekend off, then you work 6 days the following week, including both weekend days). Our reward package includes a generous Webbs discount, life insurance, Company pension scheme and discretionary profit share annual bonus. Uniform is provided and we have plenty of free on-site parking.

Please note that Webbs is a no smoking company. The role involves working within an established team; outdoor plants, merchandising plants, stoneware and compost. You’ll care for and maintain the quality of our plants, as well as helping customers with all their plant needs. Ensure that the care and presentation of our plants and products are of a high standard. Lead the team to ensure that individuals possess a high level of plant knowledge, and they perform in an effective and responsible manner in line with company policies and procedures.

Horticultural, retail and team leader experience are essential. As is an enthusiasm and passion for gardening/plants with a willingness to continue learning/progress a career in horticulture. Naturally this is an outdoor, physical role, so experience of working outdoors in all weathers and manual handling is a must. This is a full-time permanent role working 37.5 hours per week which will include evenings and weekends on a flexible basis. The role is based at our store in Cheltenham and so you must live within a reasonable commuting distance. We offer a competitive salary with a generous benefits package including colleague discounts, life insurance, pension scheme and free parking.

Hourly rate: up to £13.50 per hour depending on experience.