Internal Sales & Service Coordinator - online retail / outdoor living
Heywood
£29k basic, up 40k with performance related bonus
Our client, a growing online retailer, is looking to recruit an experienced Sales & Customer Service Specialist to join their team at their modern distribution facility in Heywood.
This is a varied role combining telephone sales with exceptional customer service, supporting customers throughout the sales journey while identifying opportunities to maximise sales revenue.
Applicants must have previous experience in both telephone sales and customer service within an e-commerce environment.
The Role
- Handle customer enquiries via telephone and email.
- Process quotations, orders and invoices.
- Deliver excellent after-sales support and build customer relationships.
- Maintain accurate CRM records.
- Liaise with warehouse and logistics teams to ensure smooth order fulfilment.
- Support sales reporting and marketing initiatives.
About You
- Previous telephone sales and customer service experience within e-commerce.
- Excellent communication and customer service skills.
- Confident using CRM systems and Microsoft Office.
- Organised, proactive and target driven.
What's on Offer
- Competitive basic salary plus bonus
- Hybrid working (one day from home after training).
- Modern working environment in Heywood.
- Career development within a successful and expanding business.
Hours
Full time office based with the option of 1 day per week WFH after probation.
9am - 5pm Monday to Friday, 10am - 4pm Saturday and Sunday - 5 days out of 7.
If you're looking for a role where you can combine sales success with outstanding customer service, we'd love to hear from you.
Internal Sales & Service Coordinator in Heywood employer: Webber Hughes Ltd
Join a leading specialist automation business that prioritises employee growth and development, offering a supportive work environment with personal development plans and annual pay reviews. With an enhanced holiday allowance, on-site gym, and flexible working hours, this role not only provides competitive compensation but also fosters a culture of collaboration and innovation, making it an excellent place for professionals looking to advance their careers in automation engineering.
