At a Glance
- Tasks: Support customers through their sales journey and maximise revenue opportunities.
- Company: A growing online retailer with a modern distribution facility.
- Benefits: Competitive salary, performance-related bonus, and hybrid working options.
- Other info: Career development opportunities in a successful and expanding business.
- Why this job: Combine your sales skills with exceptional customer service in a dynamic environment.
- Qualifications: Experience in telephone sales and customer service within e-commerce.
The predicted salary is between 30000 - 30000 £ per year.
- Internal Sales & Service Coordinator - online retail / outdoor living
- Heywood
- £29k basic, up 40k with performance related bonus
Our client, a growing online retailer, is looking to recruit an experienced Sales & Customer Service Specialist to join their team at their modern distribution facility in Heywood.
This is a varied role combining telephone sales with exceptional customer service, supporting customers throughout the sales journey while identifying opportunities to maximise sales revenue.
Applicants must have previous experience in both telephone sales and customer service within an e-commerce environment.
The Role
- Handle customer enquiries via telephone and email.
- Process quotations, orders and invoices.
- Deliver excellent after-sales support and build customer relationships.
- Maintain accurate CRM records.
- Liaise with warehouse and logistics teams to ensure smooth order fulfilment.
- Support sales reporting and marketing initiatives.
About You
- Previous telephone sales and customer service experience within e-commerce.
- Excellent communication and customer service skills.
- Confident using CRM systems and Microsoft Office.
- Organised, proactive and target driven.
- What's on Offer
- Competitive basic salary plus bonus
- Hybrid working (one day from home after training).
- Modern working environment in Heywood.
- Career development within a successful and expanding business.
- Hours
Full time office based with the option of 1 day per week WFH after probation.
9am - 5pm Monday to Friday, 10am - 4pm Saturday and Sunday - 5 days out of 7.
If you're looking for a role where you can combine sales success with outstanding customer service, we'd love to hear from you.
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Ecommerce Coordinator in Heywood employer: Webber Hughes Ltd
Join a leading specialist automation business that prioritises employee growth and development, offering a supportive work environment with personal development plans and annual pay reviews. With an enhanced holiday allowance, on-site gym, and flexible working hours, this role not only provides competitive compensation but also fosters a culture of collaboration and innovation, making it an excellent place for professionals looking to advance their careers in automation engineering.
StudySmarter Expert Advice🤫
We think this is how you could land Ecommerce Coordinator in Heywood
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Webber Hughes Ltd are looking for when hiring for a Ecommerce Coordinator.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Webber Hughes Ltd for the Ecommerce Coordinator, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Webber Hughes Ltd as a Ecommerce Coordinator, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Webber Hughes Ltd’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a Ecommerce Coordinator.
We think you need these skills to ace Ecommerce Coordinator in Heywood
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Webber Hughes Ltd, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Webber Hughes Ltd's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Webber Hughes Ltd. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Webber Hughes Ltd
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Webber Hughes Ltd uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Webber Hughes Ltd. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
