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- Tasks: Manage group bookings and ensure exceptional customer experiences.
- Company: WebBeds is a leading global accommodation supplier in the travel industry.
- Benefits: Join a dynamic team with opportunities for growth and international exposure.
- Why this job: Be part of a fast-growing company that values innovation and collaboration.
- Qualifications: Fluency in English and French, tourism degree, and strong organizational skills required.
- Other info: Work from London or Edinburgh and enjoy a vibrant, multicultural environment.
The predicted salary is between 28800 - 43200 £ per year.
* This role can be based in London and Edinburgh. W ho are WebBeds WebBeds is the fastest growing and most significant accommodation supplier to the travel industry. We are a global company offering ground services (hotels transfers tours activities) to travel professionals. Our products help our partners and customers to create amazing Travel experiences. Our Products range from a Retail Online platform Integration Connectivity hub and distribution APIs to name but a few and our systems are 100% cloud hosted processing up to 5.0bn search requests daily. We deliver amazing outcomes using leading edge technology through innovative and creative thinking. WebBeds is a subsidiary of Web Travel Group (ASX: WEB) an ASX 200 listed company operating a global digital travel business. What makes us stand out We are a wholesale global travel organization We have 1500 people speaking 50 languages in 120 cites across 50 countries We partner with over 430000 properties in more than 15000 destinations We work with more than 44000 travel companies in 139 source markets We have an amazing Technology team focused on delivering valuable outcomes using innovative tech and creative & lateral thinking In this role you will The principal function of this role is to achieve successful and profitable operation of all groups handled and to work with colleagues in the order to develop and grow the business from specific clients for the Groups Business. To deliver the ultimate customer experience by outing the client at the heart of the business. Develop relationships with clients and become the principal point of contact for them qualifying quoting and operating their tours. Key responsibilities To work closely with Product Team (who are responsible for booking all services and hotels for your groups) providing them with all the necessary tools in order for them to book everything correctly and according to the offers confirmed to our agents i.e. correct budget for buying rates for both hotel and services timed itineraries any additional info they should be aware of during the buying process. To assume total responsibility of a booking at 40 days prior undertaking 40 days check and making further adjustment as necessary. To create and issue final timed itinerary vouchers and invoicing clients by given deadline. To achieve customer excellence by taking all necessary steps to ensure the success of the tour from both the agent and end clients perspective. To ensure the financial details of all bookings are accurate and up to date within the Tourplan platform. To visit clients abroad and within the UK as and when required. To organise and accompany clients potential clients on FAM and inspection trips. To be a team player and support your colleagues. To participate in the emergency cover rota operating outside office hours. The skills we would love to see in your suitcase! Fluency in English. A solid working knowledge of Microsoft Word and Excel. Outlook Powerpoint and the Internet. Desire to deliver exceptional customer service. Results driven. Commercial awareness and understanding. Highly accurate with an excellent attention to detail. Welldeveloped written and verbal communication skills. Ability to make decisions and to work on own initiative and as part of a team. Excellent organizational skills. Tourism related degree. Further second language(s): French highly desirable. Tourism industry experience. Why choose us as your next destination We are super proud of our dedicated team of friendly energetic & passionate professionals. Our people are key to the success of our business & everybody at WebBeds has their own unique role to play as we continue to drive the company forward. Over 50 different languages are spoken by our workforce but whether working from offices in Dubai or London or out in the field in Johannesburg or Buenos Aires we all share the common goal to take pride in what we do & to deliver our partners with unbeatable service & support. International highly skilled group of experts from all around the globe Dynamic environment with the chance to grow influence & impact change Disruptive fastgrowing market leader within travel & endless possibilities Culture built on collaboration empowerment and innovation Find out more about the WebBeds business at #LIHybrid
Operations Executive - French speaker employer: WebBeds
Contact Detail:
WebBeds Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Executive - French speaker
✨Tip Number 1
Familiarize yourself with the travel industry, especially in relation to group bookings and customer service. Understanding the nuances of how tours are organized and what clients expect can give you a significant edge during interviews.
✨Tip Number 2
Brush up on your French language skills if you're not already fluent. Since this role highly values French speakers, demonstrating your proficiency can set you apart from other candidates.
✨Tip Number 3
Network with professionals in the travel industry, particularly those who work in operations or customer service roles. Building connections can provide insights into the company culture and potentially lead to referrals.
✨Tip Number 4
Research WebBeds and its offerings thoroughly. Being able to discuss specific products or services during your interview will show your genuine interest in the company and the role.
We think you need these skills to ace Operations Executive - French speaker
Some tips for your application 🫡
Understand the Company: Before applying, take some time to research WebBeds. Familiarize yourself with their services, values, and the travel industry landscape. This will help you tailor your application to align with their mission.
Highlight Relevant Experience: In your CV and cover letter, emphasize any experience you have in the tourism industry, particularly roles that involved customer service or operations. Mention your fluency in French and how it can benefit the company.
Showcase Your Skills: Make sure to highlight your organizational skills, attention to detail, and ability to work both independently and as part of a team. Provide specific examples of how you've demonstrated these skills in previous roles.
Craft a Compelling Cover Letter: Write a personalized cover letter that explains why you're excited about the Operations Executive role at WebBeds. Discuss how your background and skills make you a great fit for the position and how you can contribute to their success.
How to prepare for a job interview at WebBeds
✨Showcase Your Customer Service Skills
Since this role emphasizes delivering exceptional customer service, be prepared to share specific examples of how you've gone above and beyond for clients in previous positions. Highlight your ability to put the client at the heart of your work.
✨Demonstrate Your Attention to Detail
Given the importance of accuracy in bookings and financial details, discuss instances where your attention to detail made a significant impact. This could include managing complex itineraries or ensuring all aspects of a booking were correct.
✨Familiarize Yourself with the Travel Industry
Research WebBeds and its position within the travel industry. Understanding their products and services will help you speak confidently about how you can contribute to their success and align with their goals.
✨Prepare for Teamwork Scenarios
As a team player, be ready to discuss how you've collaborated with colleagues in past roles. Share examples that demonstrate your ability to support others and work effectively within a team environment.
