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For Companies At a Glance
- Tasks: As an Operations Executive, you'll ensure flawless tour execution and exceptional customer experiences.
- Company: Join WebBeds, a leading Destination Management Company focused on delivering unforgettable travel experiences.
- Benefits: Enjoy a collaborative team environment and opportunities for travel on FAM trips.
- Why this job: Shape the future of travel while building strong client relationships in a supportive culture.
- Qualifications: Fluency in English and French, excellent attention to detail, and tourism industry experience required.
- Other info: Based in London, Edinburgh, or Palma with flexible working hours.
The predicted salary is between 28800 - 43200 £ per year.
What you will do on your journey with WebBeds.
As an Operations Executive, you will play a vital role in delivering exceptional customer experiences and ensuring the seamless operation of group tours within our Destination Management Company (DMC). Your attention to detail, organizational skills, and passion for customer service will directly contribute to the success of our tours and the satisfaction of our clients. Based in London, Edinburgh, or Palma, you’ll work within a collaborative and supportive team, where your contributions will help shape the future of our growing business.
In this role you will:
As an Operations Executive, you will be the primary point of contact for clients, ensuring their tours are executed flawlessly from start to finish. You will collaborate with the Product Team to confirm bookings, create detailed itineraries, and manage all financial and operational aspects of each tour. Your role will also involve building strong client relationships, participating in FAM trips, and supporting your colleagues to achieve shared success.
Key Responsibilities
- To ensure the smooth operation of all groups, working closely with the Product Team who is responsible to book all services and hotels for your groups to provide them with all the necessary tools in order for them to book everything correctly and according to the offers confirmed to our agents i.e. correct budget for buying rates for both hotel and services, timed itineraries, any additional info they should be aware of during the buying process.
- To assume total responsibility of a booking at 40 days prior undertaking 40 days check and making further adjustment as necessary.
- To create and issue final timed itinerary, vouchers, invoicing clients by given deadline.
- To achieve customer excellence by taking all necessary steps to ensure the success of the tour from both the agent and end client’s perspective.
- To ensure the financial details of all bookings are accurate and up to date within the Tourplan platform.
- To visit clients abroad and within the UK as and when required.
- To organize and accompany clients, potential clients on FAM Trips, inspection trips.
- To be a team player and support your colleagues.
- To participate in the emergency cover rota, operating outside office hours.
The skills we would love to see in your suitcase.
- Fluency in English & French.
- Commercial awareness and understanding.
- Highly accurate with excellent attention to detail.
- Well-developed written and verbal communication skills.
- Ability to make decisions and to work on own initiative.
- Team player.
- Excellent organizational skills.
- Tourism industry experience.
- A solid working knowledge of Microsoft Word, Excel.
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Operations Executive – French Speaker employer: WebBeds
Contact Detail:
WebBeds Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Executive – French Speaker
✨Tip Number 1
Familiarize yourself with the tourism industry, especially in relation to group tours. Understanding the nuances of this sector will help you speak confidently about your experiences and how they relate to the role.
✨Tip Number 2
Brush up on your organizational skills by practicing creating detailed itineraries. This will not only prepare you for the job but also demonstrate your attention to detail during the interview process.
✨Tip Number 3
Network with professionals in the tourism industry, especially those who have experience in operations roles. They can provide insights and tips that could be invaluable during your application process.
✨Tip Number 4
Prepare to discuss your customer service experiences in detail. Think of specific examples where you went above and beyond to ensure client satisfaction, as this aligns perfectly with the expectations of the Operations Executive role.
We think you need these skills to ace Operations Executive – French Speaker
Some tips for your application 🫡
Highlight Language Skills: Since fluency in English and French is crucial for this role, make sure to emphasize your language skills prominently in your CV and cover letter. Provide examples of how you've used these languages in a professional context.
Showcase Customer Service Experience: Detail your previous experience in customer service or the tourism industry. Use specific examples to demonstrate how you have contributed to customer satisfaction and operational success in past roles.
Emphasize Organizational Skills: Given the importance of attention to detail and organizational skills in this position, provide concrete examples of how you've successfully managed projects or bookings in the past. Highlight any tools or methods you used to stay organized.
Tailor Your Application: Customize your CV and cover letter to reflect the key responsibilities and skills mentioned in the job description. Use similar language and terminology to show that you understand the role and its requirements.
How to prepare for a job interview at WebBeds
✨Showcase Your Language Skills
Since fluency in English and French is crucial for this role, be prepared to demonstrate your language proficiency during the interview. You might be asked to switch between languages or answer questions in French, so practice speaking clearly and confidently.
✨Highlight Your Attention to Detail
The job requires a high level of accuracy and attention to detail. Prepare examples from your past experiences where your organizational skills made a significant impact on a project or task. This will show that you understand the importance of these skills in ensuring successful tours.
✨Demonstrate Customer Service Passion
As an Operations Executive, delivering exceptional customer experiences is key. Share specific instances where you went above and beyond for a client or resolved a challenging situation. This will illustrate your commitment to customer satisfaction.
✨Prepare for Team Collaboration Questions
This role emphasizes teamwork, so expect questions about how you work with others. Think of examples where you supported colleagues or contributed to a team goal. Highlighting your collaborative spirit will resonate well with the interviewers.
