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For Companies At a Glance
- Tasks: Grow existing customer accounts and convert new opportunities in the travel industry.
- Company: Join JacTravel, a leading DMC with a vibrant team culture.
- Benefits: Competitive salary, travel perks, and opportunities for professional growth.
- Why this job: Make an impact in the travel sector while building strong client relationships.
- Qualifications: Experience in hospitality or tourism, strong communication, and negotiation skills.
- Other info: Dynamic role with opportunities to travel and develop your career.
The predicted salary is between 36000 - 60000 £ per year.
The principal function of this role is to take responsibility for the growth of existing customers and converting opportunities generated by the sales team. The re-contracting process for group series occurs both seasonally and annually with new and existing customers. With your existing knowledge of the client’s products, you will have clear development plans for the following season and expand our penetration with the customers within your source market. You will develop relationships and become the principal point of contact for several of our existing and prospective clients. In addition, this role takes total responsibility for the qualifying, quoting, and conversion of ad-hoc groups.
Key Responsibilities
- Be up to date with planning cycles and provide the right products and prices within client deadlines.
- Become familiar with the markets for which you are responsible for: who are the competitors, expectations, how they work, etc.
- Have a strategic focus on how you can grow existing clients and reach out to new/prospective ones.
- Ensure that you deliver on your key targets including quote turnaround times, conversion levels on enquiries, % return on offer and after travel sales calls.
- Qualify all new enquiries and follow-up verbal contact as soon as possible.
- Work closely with the Operations Manager to ensure converted business is handed over in an accurate and timely manner.
- Follow correct quoting procedure and be aware of which hotels to promote.
- Be commercially aware to protect margin and look to maximise returns.
- Be always clear on how performance is against target.
- Adhere to the pricing policy.
- Provide scanned images, brochure material when required.
- Visit clients abroad as and when required.
- Organise and accompany clients, potential clients on FAM Trips, inspection trips.
- Produce regular special offers to be sent to existing, potential customers for which you have responsibility for developing.
- Assist the Operations and Product teams should the need arise, cross-training will be provided.
- Assist with product development by being constantly aware of new products by: Keeping abreast of new hotels, entrances or events that arise; Making use of the current range of contracted services; Responding to demands by customers or sales staff and communicating this clearly to the product team.
Essential Qualifications & Knowledge
- A solid working knowledge of Microsoft Word, Excel, Outlook and the Internet.
- Exceptional customer service and results driven.
- Highly accurate with an excellent attention to detail.
- Well-developed written and verbal communication skills.
- Ability to make decisions and to work on own initiative and in a team.
- Excellent organisational skills.
- Experience in negotiation.
- Hospitality or Tourism Industry experience.
- Professional fluency in English.
- Proficiency in a 2nd European Language.
Essential Experience, Skills and Behavioural Requirements
- Excellent organisational skills.
- Experience in negotiation.
- Hospitality or Tourism Industry experience.
- Professional fluency in English.
- Proficiency in a European Language.
Desirable Qualifications & Knowledge
- Tour operator experience.
- Experience in quoting for group tours in Europe.
Key Accounts Executive – JacTravel DMC – London, Edinburgh, Palma employer: WebBeds
Contact Detail:
WebBeds Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Key Accounts Executive – JacTravel DMC – London, Edinburgh, Palma
✨Tip Number 1
Get to know the company inside out! Research JacTravel and understand their products, values, and market position. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Key Accounts Executive role. Personal connections can make a huge difference!
✨Tip Number 3
Prepare for the interview by practising common questions related to customer service and sales strategies. Think about how you can demonstrate your negotiation skills and experience in the hospitality industry. We want to see your passion shine through!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about the opportunity. Good luck!
We think you need these skills to ace Key Accounts Executive – JacTravel DMC – London, Edinburgh, Palma
Some tips for your application 🫡
Know Your Stuff: Before you start writing your application, make sure you understand the role inside out. Familiarise yourself with the key responsibilities and how your experience aligns with them. This will help you tailor your application to show us why you're the perfect fit!
Be Personal: When writing your cover letter, don’t just regurgitate your CV. Use this space to tell us about your passion for the hospitality or tourism industry and how your unique experiences can contribute to our team. We love a personal touch!
Show Off Your Skills: Highlight your organisational skills and attention to detail in your application. Give us examples of how you've successfully managed projects or negotiated deals in the past. We want to see how you can bring those skills to the Key Accounts Executive role!
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be good to go!
How to prepare for a job interview at WebBeds
✨Know Your Market
Before the interview, do your homework on the hospitality and tourism industry, especially focusing on competitors and market expectations. This knowledge will help you demonstrate your strategic thinking and how you can grow existing clients.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in previous roles. Highlight specific situations where you turned enquiries into successful bookings, as this aligns perfectly with the responsibilities of a Key Accounts Executive.
✨Be Ready to Discuss Quoting Procedures
Familiarise yourself with quoting processes and be prepared to discuss how you ensure accuracy and timeliness in your quotes. This will show that you understand the importance of delivering on key targets and maintaining margins.
✨Demonstrate Your Organisational Skills
Think of instances where your organisational skills made a difference in your work. Whether it was managing multiple client accounts or coordinating FAM trips, being able to articulate these experiences will highlight your suitability for the role.
