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- Tasks: Lead the development of our AI Reception product, enhancing patient interactions.
- Company: Join Tabeo, a market leader in patient finance for dental and veterinary clinics.
- Benefits: Enjoy remote work flexibility, team retreats, and a thriving work environment.
- Why this job: Be part of an innovative team shaping the future of healthcare with AI technology.
- Qualifications: Experience in product management; knowledge of voice systems is a plus.
- Other info: Collaborate with a dynamic team and contribute to a rapidly growing company.
The predicted salary is between 36000 - 60000 £ per year.
Our mission is to help dental and veterinary clinics make recurring payments as simple as paying by card. We want to make memberships (Plans) and patient finance seamless by \’combining\’ workflows with cards and tapping existing patient data.
There are two exciting trends affecting the primary care sector right now.
- We believe all businesses are becoming internet businesses. Many clinics now actively ‘push’ online bookings and explore the benefits to handle phone calls with AI agents 24/7.
- We believe all revenue is moving towards monthly payments. People pay for more and more ‘stuff’ with a subscription, from cars to music. Dentists and vets are well positioned to benefit due to the strong, recurring relationships with patients.
Today, we support over 5,000 dental practices across the UK. 100 more join our platform every month. Tabeo is the dominant market leader for patient finance and seeks to be the same for plans in 3 years. This exciting new, agentic AI solution will complement our existing payment products.
Tabeo is profitable. We seek to grow revenue by 50-60% per year and top £30 million per year in 2028.
We believe in a remote first approach to work and equip teams with perks and tools so they can thrive. However, we all come together 2x per year for our amazing ‘Team Weeks’. We previously met in Dubai, Lisbon, London and Athens. Next is a surprise!
About the role:
We’re looking for an ambitious Product Manager to join our team and take on a pivotal role in shaping and delivering Tabeo’s new AI Reception product. This product will interface directly with patients and practices using voice and chat-based AI, helping practices triage, route, and automate key patient interactions such as bookings, finance queries, and follow-ups.
Responsibilities:
- Own the day-to-day execution of the AI Reception MVP in collaboration with an external dev team and senior product leadership.
- Translate user needs into actionable specs, with particular sensitivity to the voice interaction layer, security/privacy constraints, and the unique workflows in dental and vet practices.
- Work closely with our internal stakeholders (customer service, sales, and engineering) to test the product in live environments before wider rollout.
- Define clear success metrics around adoption, accuracy, and user sentiment for both patients and reception teams.
- Coordinate vendor contributions and oversee delivery across multiple streams, including interface design, transcription & summarisation workflows, and integrations into Tabeo’s ecosystem.
Nice to have’s:
- Experience working with voice-based systems, asynchronous messaging, or customer service tooling.
- Knowledge of dental or veterinary workflows and frontline practice operations
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Product Manager (AI Reception) employer: webAI
Contact Detail:
webAI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Product Manager (AI Reception)
✨Tip Number 1
Familiarise yourself with the dental and veterinary sectors. Understanding their unique workflows and challenges will help you speak their language during interviews and demonstrate your ability to tailor the AI Reception product to their needs.
✨Tip Number 2
Showcase your experience with voice-based systems or customer service tools. Be prepared to discuss specific projects where you've successfully implemented similar technologies, as this will highlight your relevant skills for the role.
✨Tip Number 3
Network with professionals in the dental and veterinary fields. Engaging with industry experts can provide insights into current trends and challenges, which you can leverage to position yourself as a knowledgeable candidate.
✨Tip Number 4
Prepare to discuss metrics and success criteria. Be ready to explain how you would define and measure the success of the AI Reception product, as this shows your strategic thinking and alignment with Tabeo's growth goals.
We think you need these skills to ace Product Manager (AI Reception)
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly understand the responsibilities of the Product Manager (AI Reception) role. Familiarise yourself with how AI can enhance patient interactions in dental and veterinary practices.
Tailor Your CV: Highlight relevant experience in product management, especially any work related to AI, voice systems, or customer service tools. Make sure to showcase your ability to translate user needs into actionable specifications.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for the role and the company’s mission. Discuss your understanding of the trends in primary care and how you can contribute to Tabeo's growth and innovation.
Showcase Relevant Skills: In your application, emphasise skills that align with the job description, such as collaboration with development teams, defining success metrics, and experience with live product testing. Mention any knowledge of dental or veterinary workflows if applicable.
How to prepare for a job interview at webAI
✨Understand the Product and Market
Before your interview, make sure you have a solid grasp of Tabeo's AI Reception product and its role in the dental and veterinary sectors. Familiarise yourself with current trends in patient finance and how AI can enhance customer interactions.
✨Showcase Your Technical Knowledge
As a Product Manager, you'll need to demonstrate your understanding of voice interaction systems and how they integrate into existing workflows. Be prepared to discuss any relevant experience you have with similar technologies or projects.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills and ability to translate user needs into actionable specifications. Think of examples from your past experiences where you've successfully navigated challenges in product development.
✨Highlight Collaboration Skills
Since the role involves working closely with various internal stakeholders, be ready to discuss how you've effectively collaborated with cross-functional teams in the past. Share specific instances where your teamwork led to successful project outcomes.
