Digital Product Manager Conversational AI

Digital Product Manager Conversational AI

Salary & Benefits :

We offer a competitive salary of up to £65,000.00 per annum, depending on experience

• A company car cash allowance scheme
• Annual incentive related bonus (up to 10% of annual salary)
• Private health care (self only)
• Attractive pension scheme (up to 12% company contribution)
• Life assurance cover of 4 times pensionable salary
• 25 days annual leave plus bank holidays – plus an extra wellness day!
• A great benefits package – choose from health cash plan scheme, critical illness insurance, dental insurance, life assurance flex and partner cover.
• Retail savings scheme
• Online GP service, cycle to work scheme, gym membership discounts and many more!

Location: Bradford/ Hybrid Working (a mix of office and home working)

Work type:Permanent. 37 hours per week, Monday – Friday between the working window of 8:00am-6:00pm.

We have an exciting opportunity for aDigital Product Manager Conservational AI to join the Customer Experience function at Yorkshire Water.

What we do:

Everyone has an idea of what a water company does. Here in Yorkshire, we make sure that over 5.4 million people living in the region and the millions of people who visit our region each year, can rely on our services, and have clean and safe drinking water on tap and that their wastewater is taken away. But for us, it’s so much more than this.

We look after communities, protect the environment, and plan to look after Yorkshire’s water, today, tomorrow 24/7, 365 days a year. We provide essential water and wastewater services to every corner of the Yorkshire region, and play a key role in the region’s health, wellbeing, and prosperity.

New environmental legislation, unprecedented levels of investment and changing expectations from customers means that this is an exciting time to discover opportunities within the water industry.

Where you fit in –

At Yorkshire Water we believe technology holds the key to making the most of this precious resource, and taking care of it, now and in the future. We have a five-year plan that will see us investing heavily in our Technology. Enabling us as a department to focus on our capabilities, increase our delivery.

We are now looking for aDigital Product Managerto join us on this journey, the purpose of your role will be to:

For your assigned digital product area you will :-

Own, develop and deliver a digital product vision and roadmap that achieves valuable outcomes linked to company goals. This includes working cross-functionally with your squad and business stakeholders to create and execute a digital product strategy that improves customer satisfaction and reduces the need to contact. You’ll understand the value the squad are generating and be focussed on hitting goals making sure the team are highly engaged. Working closely with business stakeholders, you’ll be expected to use data and customer insight to inform your plans taking a build, measure, learn approach to digital product development.

Some of the key role responsibilities are outlined below –

• Work cross-functionally to create the digital product strategy for your area targeting ambitious outcomes related to increasing digital self-service channel share and customer satisfaction.
• Lead an agile squad working closely with design and development colleagues to deliver outcomes in a way that is highly collaborative.
• Inspire the squad making sure all team members are invested in the product vision and working as a cohesive team.
• Take a customer and data-centric approach to decision making communicating clearly with your stakeholders to take them on the journey as your product develops.
• Work with business owners, designers, architects and developers to solve valuable problems and apply critical thinking to make sure the right activities are in focus.
• Be the expert in your digital product paying close attention to performance metrics and quality scores.
• Develop and manage roadmaps & product backlogs.
• Manage iteration goals and story prioritisations.
• Drive continuous improvement to proactively identify & remove waste from processes & activities.

What skills are we looking for?

• Digital product management experience having managed customer-facing digital products through various stages of the product lifecycle – experience of delivering customer-facing conversational AI experiences at scale essential
• Strong understanding of managing asynchronous messaging as a digital product.
• Ability to understand and analyse digital performance and analytics data.
• Strong understanding of best-in-class digital design principles.
• Proven track record, preferably in the utilities sector for undertaking a Digital Product Management role where you have led a large digital development team
• Experience of product management in an agile environment.
• Experience of developing and maintaining effective internal and external relationships at senior levels within an organisation.
• Strong organisational skills with the ability to prioritise and execute tasks in a dynamic, changing environment and make sound decisions in emergency situations.
• Excellent interpersonal, written and oral communication skills.
• Ability to absorb complex technical information and communicate effectively to all levels, both technical and non-technical audiences.
• Ability to develop and work in a team-oriented, collaborative environment.
• Ability to pick up and own issues or projects on behalf of the management team.
• Creative and lateral thinking.
• Highly motivated and self-reliant with a personal drive for continuous development and demonstrates a strong customer service ethos.
• Proven analytical and problem-solving abilities.
• Ability to understand enterprise solutions.
• High standards of integrity & ethics.

You will also benefit from having:

• Product Management training / certification
• Certified Product Owner
• Agile methodologies

Although you will have a permanent friendly office to inspire collaborative thinking, and there may be occasions when there is a business need to attend the office we do offer flexible hybrid working arrangements. We appreciate that we all live busy lives and crave now more than ever a good work/life balance, so together we can discuss what this might look like for you as an individual.

Do we sound like your cup of tea?

If you’ve got experience in Digital Product Management and want to help us deliver great service for our customers whilst looking after the environment, then be sure to apply today to find out what a career with Yorkshire Water can offer you.

Please apply online and submit an up-to-date CV and covering letter outlining your suitability for the role.

Recruitment Process:

Closing Date – 8th August, 2025

If successful for the role, you will be required to undergo pre-employment checks that will include a Basic Disclosure Check, carried out through a Third-Party Company, prior to commencing employment. Depending on the role, you may also be required to go through the security vetting process for either a Counter Terrorist Check or Security Check clearance.

All our roles are subject to a medical questionnaire, and further medicals when required.

We are committed to removing barriers and ensuring our recruitment process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.

If you have an accessibility need, disability, or condition that requires changes to the recruitment process, please include this information in your application. We will then discuss any reasonable adjustments required.

Kelda Group reserve the right to close this position before the published closing date, should the need occur. We therefore advise that you complete and submit your application as soon as possible.

No agencies please.

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