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For Companies At a Glance
- Tasks: Shape communication systems for millions of users and optimise customer experience tools.
- Company: Join Booksy, a global team dedicated to helping people feel fantastic every day.
- Benefits: Enjoy flexible work options and the chance to make a real impact in a dynamic environment.
- Why this job: Thrive in a fast-paced setting where you can creatively solve problems and drive change.
- Qualifications: Experience with chatbots, telephony systems, and strong troubleshooting skills are essential.
- Other info: Conversational English is required to integrate into our diverse team.
The predicted salary is between 36000 - 60000 £ per year.
A career at Booksy means you’re part of a global team focused on helping people around the world feel great about themselves, every day. From empowering entrepreneurs to build successful businesses, to supporting their customers arrange \’me time\’ moments, we’re in the business of helping people thrive and feel fantastic.
Working in an ever-changing, scale-up where things are messy, and resources are limited isn\’t for everyone. If you thrive in a stable environment with big budgets, clear processes and structures then, if being honest, we’re probably not for you. However, if you love bringing order to chaos, inventively solving problems, and prioritizing your own path within ambiguity, then you\’re likely to love it here.
The people you’ll like to work with and things you\’ll enjoy impacting:
As a Customer Communications Specialist reporting to the Head of Customer Technology in our Product & Technology team, your purpose will be to shape the systems behind how Booksy communicates with millions of users around the globe. You’ll be the key link between business needs and technical solutions, ensuring our communications tools like Zowie Chatbot, Vonage, and Salesforce run smoothly, scale intelligently, and empower our teams to deliver frictionless, world-class customer experiences.
You won’t just manage processes—you’ll be building better ones. Whether it’s optimising a chatbot flow, implementing new features in our IVR system, or supporting local markets with the tools they need to succeed, you’ll own the technical delivery and be our resident expert in all things customer communication tech.
Essentially, to ensure you succeed in this role you’re going to need…
- Proven experience administering and configuring communication platforms such as chatbots (e.g., Zowie, Intercom), AI agents, or telephony systems (e.g., Vonage, Twilio, Aircall)
- Strong troubleshooting skills with the ability to diagnose issues, coordinate with vendors, and drive resolutions
- A foundational understanding of how systems integrate, including APIs and data exchange between tools like Salesforce and communications platforms
- Experience with user provisioning, role management, and maintaining secure, efficient access systems
It will also help you to have…
- Experience configuring chatbot flows or building IVR menus based on business needs
- Familiarity with project management tools (like Jira) and independently managing small to mid-sized technical projects
- The ability to translate business requirements into technical specifications and communicate solutions to both technical and non-technical stakeholders
At a minimum, we require conversational-level English language skills. Why? English is our company language and is used for any business-wide communications, so we need you to be able to speak English to feel like an integrated part of Booksy.
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Customer Communications Specialist employer: webAI
Contact Detail:
webAI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Communications Specialist
✨Tip Number 1
Familiarise yourself with the specific communication platforms mentioned in the job description, like Zowie and Vonage. Understanding their functionalities and how they integrate with other systems will give you a significant edge during discussions.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of how you've previously optimised communication processes or resolved technical issues. This will demonstrate your ability to thrive in a chaotic environment.
✨Tip Number 3
Brush up on your knowledge of APIs and data exchange, as these are crucial for the role. Being able to discuss how different systems communicate will highlight your technical expertise.
✨Tip Number 4
Prepare to discuss your experience with project management tools like Jira. Being able to articulate how you've managed projects independently will show that you're capable of taking ownership in a fast-paced environment.
We think you need these skills to ace Customer Communications Specialist
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Customer Communications Specialist at Booksy. Highlight your experience with communication platforms and problem-solving skills in your application.
Tailor Your CV: Customise your CV to reflect the specific skills and experiences that align with the job description. Emphasise your experience with chatbots, telephony systems, and any relevant project management tools.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer communication technology. Use examples from your past experiences to demonstrate how you can bring order to chaos and solve problems creatively.
Showcase Your Technical Skills: In your application, be sure to mention your technical skills, especially your familiarity with APIs, data exchange, and user provisioning. This will help you stand out as a candidate who can bridge the gap between business needs and technical solutions.
How to prepare for a job interview at webAI
✨Show Your Problem-Solving Skills
Since the role involves bringing order to chaos, be prepared to discuss specific examples where you've successfully solved complex problems. Highlight your troubleshooting skills and how you've managed to coordinate with vendors to drive resolutions.
✨Demonstrate Technical Knowledge
Familiarise yourself with the communication platforms mentioned in the job description, such as Zowie, Vonage, and Salesforce. Be ready to explain how you've used similar tools in the past and how you can leverage them to enhance customer communication.
✨Communicate Clearly
As you'll be translating business needs into technical specifications, practice explaining technical concepts in simple terms. This will show that you can bridge the gap between technical and non-technical stakeholders effectively.
✨Embrace Ambiguity
Booksy thrives in a fast-paced, ever-changing environment. Share experiences where you've thrived in similar situations, showcasing your adaptability and ability to prioritise tasks independently amidst uncertainty.
