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- Tasks: Design and develop user interfaces for voicebots and chatbots, ensuring seamless customer interactions.
- Company: Join Concentrix, a global leader in tech solutions, recognised for career growth and company culture.
- Benefits: Enjoy remote work flexibility, diverse teams, and opportunities for personal and professional development.
- Why this job: Be part of an innovative team shaping the future of conversational technology with a focus on user experience.
- Qualifications: No specific qualifications required; just bring your creativity and passion for technology!
- Other info: Work from home in the UK and collaborate with a global team of experts.
The predicted salary is between 36000 - 60000 ÂŁ per year.
We are Concentrix, the intelligent transformation partner, solution-focused, tech-powered, and intelligence-fueled. As a global technology and services leader, we power the world’s best brands today and into the future. We leverage unique data and insights, deep industry expertise, and advanced technology solutions to help companies become refreshingly simple to work, interact, and transact with. We shape new careers in over 70 countries, attracting top talent. Our global team is dedicated to ensuring exceptional relationships. We are recognised with awards such as “Best Companies for Career Growth” and “Best Company Culture” year after year. We value diversity, curiosity, and a willingness to learn. If you have a natural talent for helping others and exceeding expectations for our customers, you will fit right in. Join us on this journey towards greater opportunities and brighter futures.
Role Overview: The UI Designer will support voicebots and chatbots, acting as a technical consultant with expertise in speech recognition, conversational technology, and AI.
Key Responsibilities:
- Design, develop, and maintain user interfaces and documentation for clients’ self-service channels using prompt engineering, LLMs, NLU, directed dialogue, DTMF, and chat.
- Analyse business needs and processes; assist with task and workflow analysis.
- Build relationships with internal teams (project managers, developers, product managers) and external clients to determine requirements.
- Assist with usability testing and user performance evaluation.
- Maintain knowledge of contact centre metrics and evolving technologies.
Location: UK, Work at Home, GB
Time Type: Full-time
Conversation Designer employer: webAI
Contact Detail:
webAI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Conversation Designer
✨Tip Number 1
Familiarise yourself with the latest trends in conversational design and AI technologies. Understanding how voicebots and chatbots work will give you an edge when discussing your ideas and insights during interviews.
✨Tip Number 2
Network with professionals in the field of conversation design. Join relevant online communities or attend industry events to connect with others who can provide valuable insights and potentially refer you to opportunities at Concentrix.
✨Tip Number 3
Prepare to showcase your problem-solving skills. Be ready to discuss specific examples where you've successfully analysed business needs and developed user-friendly interfaces, as this is crucial for the role.
✨Tip Number 4
Research Concentrix's company culture and values. Understanding their commitment to diversity, curiosity, and customer satisfaction will help you align your responses during interviews and demonstrate that you're a great fit for their team.
We think you need these skills to ace Conversation Designer
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Conversation Designer. Familiarise yourself with concepts like prompt engineering, LLMs, and NLU to demonstrate your knowledge in your application.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job description. Emphasise any previous work with voicebots, chatbots, or user interface design to catch their attention.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for conversational technology and your ability to exceed customer expectations. Use specific examples from your past experiences to illustrate your points.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise to make a strong impression.
How to prepare for a job interview at webAI
✨Showcase Your Technical Skills
As a Conversation Designer, you'll need to demonstrate your expertise in speech recognition and conversational technology. Be prepared to discuss specific projects where you've successfully implemented these technologies, and highlight any relevant tools or frameworks you’ve used.
✨Understand the Business Needs
Familiarise yourself with how businesses use chatbots and voicebots to enhance customer experience. During the interview, be ready to discuss how you can analyse business processes and translate them into effective conversational designs that meet client requirements.
✨Emphasise Collaboration Skills
This role requires building relationships with various teams. Share examples of how you've worked effectively with project managers, developers, and clients in the past. Highlight your communication skills and ability to gather requirements from different stakeholders.
✨Stay Updated on Industry Trends
The field of conversational AI is rapidly evolving. Show your passion for the industry by discussing recent trends or technologies you've been following. This demonstrates your commitment to continuous learning and your ability to bring fresh ideas to the table.