At a Glance
- Tasks: Lead global strategy for partner success and optimise performance across key accounts.
- Company: Join WebBeds, a leader in travel technology with a focus on partnership growth.
- Benefits: Competitive salary, career development opportunities, and a dynamic work environment.
- Other info: Opportunity to lead a high-performance team in a fast-paced global setting.
- Why this job: Make a real impact by driving commercial growth and enhancing partner relationships.
- Qualifications: 8+ years in partner success or account management with strong analytical skills.
The predicted salary is between 85500 - 104500 £ per year.
What you will do on your journey with WebBeds. As a Director, Partner Success, you will lead the global strategy for maximising the performance, engagement, and long-term success of WebBeds’ chain partnerships. You will work closely with internal teams and strategic partners to ensure WebBeds delivers measurable value, drives commercial growth, and strengthens relationships across key accounts. This role combines commercial leadership, performance optimisation, and stakeholder management. You will use data-driven insights to identify opportunities, improve partner outcomes, and establish scalable frameworks that support sustainable growth across the global chain portfolio.
In this role you will:
- Partner success strategy: Lead the global partner success agenda for chain partnerships, ensuring consistent execution, value delivery, and commercial performance across key accounts.
- Performance optimisation: Develop and implement structured optimisation programmes focused on availability, pricing competitiveness, conversion, content quality, production growth, and distribution effectiveness.
- Commercial performance management: Own the analytical view of chain partner performance, translating data into actionable insights, priorities, and recommendations.
- Strategic account partnership: Collaborate with Strategic Account Managers and Directors to develop account success plans, address underperformance, and identify opportunities for growth.
- Cross-functional leadership: Partner with Connectivity, Sales, Revenue, Operations, Finance, and Data teams to remove barriers and improve partner performance across the portfolio.
- Performance reporting and insights: Develop dashboards, scorecards, business reviews, and executive reports that provide clear visibility of risks, opportunities, progress, and commercial impact.
- Partner onboarding and activation: Drive improvements in onboarding, connectivity quality, contract activation, rate loading, mapping, and overall bookability across chain properties.
- Governance and accountability: Establish performance metrics, operating frameworks, and governance processes that ensure effective execution and ownership of optimisation initiatives.
- Strategic project management: Support senior leadership with strategic initiatives, executive reporting, priority management, and tracking of key commercial objectives.
- Stakeholder engagement: Represent Partner Success in strategic internal forums and partner-facing meetings, providing a data-led perspective on business performance and opportunities.
- Team leadership and development: Lead, coach, and develop the Partner Success team, fostering a high-performance culture focused on accountability, collaboration, continuous improvement, and measurable business outcomes.
The skills we would love to see in your suitcase!
- Minimum 8 years of experience in partner success, account management, commercial operations, hospitality distribution, or a related field, including leadership experience managing global or regional teams.
- Bachelor’s degree in Business, Hospitality, Tourism, Commercial Management, or a related discipline.
- Strong experience in performance management, commercial analytics, account optimisation, and strategic partner management.
- Advanced analytical skills with experience developing dashboards, scorecards, business reviews, and executive-level reporting.
- Strong understanding of hotel distribution, connectivity, revenue generation, pricing, and commercial performance drivers.
- Exceptional stakeholder management skills with the ability to influence senior leaders, strategic partners, and cross-functional teams.
- Strong communication and presentation skills, with the ability to translate complex data into clear business insights and actions.
- Proven ability to lead teams, drive accountability, and deliver measurable commercial outcomes.
- Strong project management and organisational skills, with the ability to manage multiple priorities in a fast-paced global environment.
- Fluent English required.
- Experience working within travel technology, hospitality distribution, or global chain partnerships is highly desirable.
Head of Partner Success in London employer: Web Travel Group
WebBeds is an exceptional employer that fosters a dynamic and collaborative work culture, empowering employees to drive growth and innovation in the travel industry. With a strong focus on professional development, team members have access to numerous growth opportunities and are encouraged to build meaningful relationships across global markets. Located in a vibrant area, WebBeds offers unique advantages such as participation in industry events and a chance to make a significant impact in a rapidly evolving sector.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Partner Success in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Web Travel Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Web Travel Group
Don't be shy about reaching out to Web Travel Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Head of Partner Success in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Web Travel Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Web Travel Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
