At a Glance
- Tasks: Provide on-site and remote IT support for Windows and Apple devices.
- Company: Join a friendly tech team in Worthing, West Sussex.
- Benefits: Competitive salary, company pension, and training support.
- Other info: Enjoy a dynamic role with opportunities for growth and travel.
- Why this job: Make a real difference by solving tech problems for clients.
- Qualifications: 2 years of IT support experience and strong communication skills.
The predicted salary is between 28000 - 32000 £ per year.
Overview
IT Support Engineer – Worthing, West Sussex (Office-based with some client travel).
The Role
As an IT Support Engineer, you'll be responsible for delivering on-site and remote support to both internal users and external clients. You’ll be supporting a mix of Windows and Apple devices, primarily within cloud-based environments (Microsoft 365 and Google Workspace), as well as some hybrid infrastructure. This is a practical technical role with a strong service ethic — you'll be expected to manage tickets, communicate clearly, and work with the team to maintain high support standards.
- Provide 1st and 2nd line support for Windows 11 and macOS devices
- Administer Microsoft 365 (Exchange Online, SharePoint, Teams, Entra ID)
- Support Intune and Azure Active Directory environments
- Maintain backup, endpoint protection and remote monitoring tools
- Troubleshoot software, connectivity and device issues
- Assist with onboarding new clients and provisioning new devices
- Document support work clearly in our ticketing system
- Deliver on-site support at client locations when required
- Support internal IT needs and collaborate on internal projects
About You
You’re technically capable, good with people, and confident in a modern Microsoft support environment — but you also bring a willingness to work across platforms. You enjoy solving problems properly, not papering over the cracks.
Essential Skills & Experience
- At least 2 years’ IT support experience in a business or education setting
- Strong knowledge of Windows 11 desktop environments
- Proficient with Microsoft 365 administration
- Comfortable working with Intune and Azure Active Directory
- Good general troubleshooting skills across hardware, software and connectivity
- Clear, concise communication – both written and verbal
- A full UK driving licence and comfort with travelling to client sites
Desirable (but not essential)
- Experience supporting macOS devices in a business environment
- Familiarity with MDM or RMM platforms
- Exposure to Google Workspace administration
- PowerShell scripting or automation knowledge
- Microsoft or Apple certifications
What We Offer
- £28,000 – £32,000 depending on experience
- Company pension
- Training and certification support (Microsoft and Apple)
- A supportive, friendly team culture
- Exposure to a wide variety of tools, clients and environments
- Office-based role in Worthing with site visits as needed
- Mileage or company vehicle for client travel
- DBS check required
So, if you want to take on this exciting role as an IT Support Engineer, please apply via the button shown.
IT Support Engineer in Worthing employer: Web Recruit Ltd
As an IT Support Engineer at our Worthing office, you'll join a supportive and friendly team that values technical expertise and clear communication. We offer competitive salaries, a company pension, and robust training opportunities to help you grow your skills in a dynamic environment, all while providing essential support to a diverse range of clients. With the chance to work with cutting-edge technology and a commitment to employee development, this role is perfect for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer in Worthing
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We think you need these skills to ace IT Support Engineer in Worthing
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Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Web Recruit Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Web Recruit Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Web Recruit Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
