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- Tasks: Manage customer relationships and ensure successful implementation of health IT solutions.
- Company: Join FDB, a leader in drug knowledge for healthcare professionals.
- Benefits: Competitive salary, flexible holidays, health benefits, and an annual bonus scheme.
- Why this job: Make a real impact on patient safety and healthcare efficiency.
- Qualifications: Qualified Pharmacist with experience in NHS-facing or health IT environments.
- Other info: Home and field-based role with opportunities for professional growth.
The predicted salary is between 36000 - 60000 £ per year.
At FDB (First Databank), we create and deliver the world’s most trusted drug knowledge, enabling healthcare professionals to make critical decisions that improve patient safety, efficiency, and outcomes. Our solutions are embedded across hospitals, GP practices, pharmacies, and wider healthcare systems, supporting millions of patients every day.
Our values guide everything we do: Better Together, Clear Expectations, Constantly Curious, and Health at the Heart. If these resonate with you, you’ll feel right at home with us.
We are now looking for a Clinical Account Manager to join our Primary Care team on a permanent, full-time basis. Applicants from all locations across the UK are invited to apply.
This is a fantastic opportunity for a qualified pharmacist with experience delivering into/or working in NHS-facing environments or commercial health IT to apply their clinical and commercial expertise in a specialist, customer-focused role within an expert organisation.
You will work at the intersection of clinical practice, digital decision support and commercial partnership, supporting NHS customers to maximise the value, adoption and impact of FDB’s solutions. Building on your existing knowledge and experience, you will take ownership of customer relationships while contributing directly to retention, growth and long-term partnership success.
To support you in this role, we offer a structured onboarding plan and ongoing development, enabling you to succeed in a role that combines strategic thinking, customer engagement and meaningful impact.
As a Clinical Account Manager, you will be responsible for the ongoing success of customers using our OptimiseRx, AnalyseRx and CoordinateRx (formerly MedOptimise) solutions. You will create and implement account plans, analysing each account for usage, satisfaction and ROI, focusing on value realisation, retention, and growth. You will also support the pre-sales process and lead the onboarding of new customers to ensure they are set up for success.
You will clearly communicate both the value proposition of our solutions and the benefits associated with maximising ongoing usage, overseeing a seamless transition from the sales team into deployment and then live running.
Additionally, you will:
- Develop and nurture broad and deep relationships with key stakeholders
- Create and manage account plans which measure customers’ experience
- Become a key ‘voice of the customer’, helping to shape new FDB solutions and services
- Support customers in achieving timely contract renewals
- Effectively recognise and realise upsell and cross-sell opportunities
To be considered for the Clinical Account Manager role, you will need:
- To be a qualified Pharmacist, with current GPhC registration
- Significant relevant experience in NHS-facing, health IT, medtech or commercial healthcare environments
- Demonstrable project and/or deployment management experience
- Experience in managing commercial customer relationships
- Experience selling and/or delivering services into the NHS
You will also be confident managing customer relationships with a commercial mindset.
The Benefits:
- Competitive salary plus incentive scheme
- 25 working days’ holiday per annum plus statutory holidays
- Flexible option for employees to purchase up to five additional days’ holiday
- Annual company bonus scheme
- Health and Wellbeing Benefits
- Electric Vehicle Scheme
- HealthShields flexible health cash-back scheme
- Enhanced Pension scheme
- Permanent health insurance
- And many more…!
This is a home and field-based role, combining home working with work on customer sites within your region. You may be required to work outside of normal office hours with occasional overnight stays.
Clinical Account Manager – Pharmacist – Health IT in Manchester employer: Web Recruit Ltd
Contact Detail:
Web Recruit Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clinical Account Manager – Pharmacist – Health IT in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare and IT sectors. Attend industry events or webinars where you can meet potential employers or colleagues. Remember, it’s all about who you know!
✨Tip Number 2
Prepare for those interviews! Research FDB and understand their products like OptimiseRx and AnalyseRx. Be ready to discuss how your experience as a pharmacist can add value to their team and improve customer relationships.
✨Tip Number 3
Showcase your skills! Create a portfolio that highlights your achievements in managing customer relationships and delivering services in NHS environments. This will help you stand out and demonstrate your expertise.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our company. Don’t miss out on this opportunity!
We think you need these skills to ace Clinical Account Manager – Pharmacist – Health IT in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Clinical Account Manager. Highlight your experience in NHS-facing environments and any relevant health IT expertise. We want to see how your background aligns with what we do at FDB!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about improving patient safety and outcomes. Let us know how your values align with ours – Better Together, Clear Expectations, Constantly Curious, and Health at the Heart.
Showcase Your Customer Relationship Skills: In this role, building relationships is key. Share examples of how you've successfully managed customer relationships in the past. We love to see candidates who can demonstrate their commercial mindset and ability to nurture partnerships.
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s the best way for us to receive your application and get you on the path to joining our team at FDB!
How to prepare for a job interview at Web Recruit Ltd
✨Know Your Stuff
Make sure you brush up on your clinical knowledge and health IT solutions. Familiarise yourself with FDB’s products like OptimiseRx and AnalyseRx, and be ready to discuss how they can impact patient safety and efficiency in NHS settings.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully managed customer relationships or led projects in NHS-facing environments. Highlight your commercial mindset and how it has contributed to customer satisfaction and retention.
✨Emphasise Teamwork
Since FDB values collaboration, be ready to discuss how you’ve worked effectively within teams. Share instances where you’ve partnered with colleagues to achieve common goals, demonstrating that you embody the 'Better Together' ethos.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company culture. Inquire about their onboarding process or how they measure success in customer relationships. This shows your genuine interest and helps you assess if FDB is the right fit for you.
