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- Tasks: Coordinate quality assurance activities and support instructor recruitment and training.
- Company: Join Lantra, a leading awarding body in land-based industries.
- Benefits: Enjoy a competitive salary, 25 days leave, and professional development opportunities.
- Other info: Hybrid working and a friendly environment with excellent career growth potential.
- Why this job: Make a real impact in a growing organisation that values your skills.
- Qualifications: Customer service experience and understanding of quality assurance processes required.
The predicted salary is between 27500 - 27500 £ per year.
Overview
Instructor Co-ordinator – Lantra House, Stoneleigh Park, Kenilworth (with hybrid working). Lantra is a leading awarding body for land-based industries in the UK and the Republic of Ireland. We develop quality training courses and nationally recognised qualifications, delivered through a network of training Provider Partners. As we go through an exciting period of growth, we are now looking for an Instructor Co-ordinator to join us on a full-time, permanent basis, working 37.5 hours per week.
Responsibilities
- Organisation of quality assurance (QA) activity to support the new and existing Instructor/Assessor network.
- Support recruitment drives to ensure the network meets business needs; ensure Instructors and Assessors are trained to required skill levels.
- Review and process the annual membership of Instructors, Customised Provision Instructors and Assessors.
- Co-ordinate QA activity, including organising spot visits, monitoring performance and working with the network to implement improvements and maintain consistent standards.
- Maintaining accurate and up-to-date databases and records.
- Managing and responding to correspondence promptly.
- Arranging CPD, standardisation and update events.
- Supporting skills assessments, interviews and progression routes.
About You / Qualifications
- Experience of working in a customer service environment.
- Experience of managing external subcontractors.
- Experience of operating to quality systems and processes.
- An understanding of QA processes.
- Methodical with attention to detail.
- Excellent communication skills.
- A full, valid driving licence and access to a vehicle (due to our location).
Benefits
- Salary of £27,500 per annum
- 25 days’ annual leave, increasing with service
- Defined contributory pension scheme or pension auto-enrolment scheme
- Professional development and career growth opportunities
- Collaborative and friendly work environment
- Employee assistance scheme
- Hapi – employee benefits and wellbeing platform
- Medical cash plans
- Enhanced maternity and adoption pay
- Rewards for length of service
- Health and wellbeing events and initiatives
- Free voluntary day
- Employee rewards
- Free parking
- Free drinks
This is an exciting opportunity for a customer service professional with experience of working with contractors and an understanding of quality assurance processes to join our growing organisation. With hybrid working and a strong all-round benefits package designed to support your wellbeing, reward your contribution and help you grow, this is the perfect chance to build your future with an organisation that values professional development and long-term career progression. If you’re ready to bring your skills and experience to a role where your work really matters, read on and apply.
Instructor Co-ordinator in Kenilworth employer: Web Recruit Ltd
Contact Detail:
Web Recruit Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Instructor Co-ordinator in Kenilworth
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Lantra on LinkedIn. A friendly chat can give us insider info about the company culture and what they really value in an Instructor Co-ordinator.
✨Tip Number 2
Prepare for the interview by practising common questions related to quality assurance and customer service. We want to show that we’re not just a good fit on paper, but also in person!
✨Tip Number 3
Showcase your organisational skills! Bring examples of how you’ve successfully managed QA activities or worked with subcontractors. This will help us stand out as the ideal candidate for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows we’re genuinely interested in being part of the Lantra team.
We think you need these skills to ace Instructor Co-ordinator in Kenilworth
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer service and quality assurance. We want to see how your skills align with the Instructor Co-ordinator role, so don’t hold back on showcasing relevant examples!
Show Off Your Communication Skills: Since excellent communication is key for this position, use your application to demonstrate your ability to convey information clearly. Whether it’s through your writing style or the way you present your experiences, let us see your strong communication skills shine!
Be Methodical and Detail-Oriented: Attention to detail is crucial for the Instructor Co-ordinator role. When filling out your application, double-check for any typos or errors. A neat and well-organised application reflects your methodical approach, which we highly value.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy – just follow the prompts and submit your details!
How to prepare for a job interview at Web Recruit Ltd
✨Know Your QA Processes
Make sure you brush up on quality assurance processes before the interview. Lantra is looking for someone with a solid understanding of QA, so be ready to discuss your experience and how you've applied these processes in previous roles.
✨Showcase Your Customer Service Skills
Since the role involves working in a customer service environment, prepare examples that highlight your communication skills and how you've successfully managed relationships with external subcontractors. This will demonstrate your fit for the position.
✨Be Methodical and Detail-Oriented
The job requires a methodical approach with attention to detail. During the interview, share specific instances where your organisational skills made a difference, especially in managing databases or records. This will show that you can handle the responsibilities effectively.
✨Prepare Questions About Professional Development
Lantra values professional growth, so come prepared with questions about their training and development opportunities. This shows your interest in long-term career progression and aligns with their commitment to employee development.