Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support customers with queries and ensure their needs are met.
- Company: Join Lantra, a leading awarding body in land-based industries.
- Benefits: Enjoy a competitive salary, 25 days leave, and professional development.
- Why this job: Make a real difference by helping customers and growing your skills.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Be part of a friendly team with great career progression opportunities.
The predicted salary is between 28000 - 28000 £ per year.
Customer Excellence Co-ordinator – Kenilworth, Warwickshire
About Us
Lantra is a leading awarding body for land-based industries in the UK and the Republic of Ireland. We develop quality training courses and nationally recognised qualifications, delivered through a network of training Provider Partners.
The Benefits
- Salary of £28,000 per annum
- 25 days' annual leave, increasing with service
- Defined contributory pension scheme or pension auto-enrolment scheme
- Professional development and career growth opportunities
- Collaborative and friendly work environment
- Employee assistance scheme
- Hapi – employee benefits and wellbeing platform
- Medical cash plans
- Enhanced maternity and adoption pay
- Rewards for length of service
- Health and wellbeing events and initiatives
- Free voluntary day
- Employee rewards
- Free parking
- Free drinks
This is a rewarding opportunity for a customer service professional with confident phone handling skills and the drive to see queries through to conclusion to join our growing organisation. You'll enjoy the satisfaction of being the person who helps customers find the answers they need, whilst building on your communication, problem-solving and prioritisation skills in a position where no two conversations will be the same.
What’s more, you’ll join us during an exciting period of growth, becoming part of a collaborative and friendly team that invests in professional development and long-term career progression. So, if you’re ready to take the next step in your career, read on and apply today. We look forward to working with you!
The Role
As a Customer Excellence Co-ordinator, you will proactively respond to customer enquiries or queries. Specifically, you will support customers with requests relating to Technical Awards, Customised Provision, Qualification or NHSS certificate and card claims for the Lantra Provider network. You will also respond to enquiries from employers and learners regarding our products to agreed expectations.
About You
To be considered as a Customer Excellence Co-ordinator, you will need:
- Experience of working in a tele-customer service environment
- Confident phone contact handling and active listening skills
- Customer awareness and the ability to adapt and respond to different types of characters
- The ability to own a query and ensure it is seen through to conclusion
- The ability to multitask, prioritise and manage time effectively
- Good Microsoft Office skills
- Good written and oral communication skills
- A full, valid driving licence and access to a vehicle (due to our location)
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Webrecruit and Lantra are equal opportunities employers, value diversity and are strongly committed to providing equal employment opportunities for all employees and all applicants for employment. Equal opportunities are the only acceptable way to conduct business and we believe that the more inclusive our environments are, the better our work will be.
So, if you’re looking for a varied and engaging role as a Customer Excellence Co-ordinator, please apply via the button shown.
Customer Excellence Co-ordinator in Kenilworth employer: Web Recruit Ltd
Contact Detail:
Web Recruit Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Excellence Co-ordinator in Kenilworth
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Lantra. Understand their values, mission, and the services they offer. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role involves a lot of phone handling, try role-playing with a friend or family member. Get comfortable with answering questions and resolving issues over the phone, as this will boost your confidence during the actual interview.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved customer queries. Be ready to share these stories during your interview to demonstrate how you can handle similar situations at Lantra.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It not only shows your enthusiasm but also ensures that your application gets the attention it deserves. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Excellence Co-ordinator in Kenilworth
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the Customer Excellence Co-ordinator role. Use keywords from the job description to show that you understand what we're looking for.
Show Off Your Communication Skills: Since this role involves a lot of customer interaction, it's crucial to demonstrate your written communication skills. Keep your language clear and concise, and make sure to proofread for any typos or errors before hitting send!
Highlight Relevant Experience: Don’t forget to mention any previous experience in customer service or similar roles. We want to see how you've handled queries and provided solutions in the past, so share specific examples that showcase your skills.
Apply Early!: We might close the vacancy early if we get enough applications, so don’t wait around! Head over to our website and submit your application as soon as you can to ensure you don’t miss out on this exciting opportunity.
How to prepare for a job interview at Web Recruit Ltd
✨Know Your Stuff
Before the interview, make sure you understand Lantra's mission and the specifics of the Customer Excellence Co-ordinator role. Familiarise yourself with their products and services, especially around Technical Awards and qualifications. This will show your genuine interest and help you answer questions more confidently.
✨Show Off Your Communication Skills
Since this role requires excellent phone handling and communication skills, practice articulating your thoughts clearly. You might want to do a mock interview with a friend or family member, focusing on how you would handle customer queries. Remember, active listening is key!
✨Demonstrate Problem-Solving Abilities
Prepare examples from your past experiences where you've successfully resolved customer issues. Think about times when you had to adapt to different personalities or multitask under pressure. This will highlight your ability to own a query and see it through to conclusion.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, professional development opportunities, or how success is measured in the role. This shows that you're not just interested in the job, but also in how you can grow within the company.