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- Tasks: Lead investigations and develop best practices for high-quality outcomes.
- Company: Dynamic organisation focused on learning and development.
- Benefits: 25 days leave, hybrid working, and wellness support.
- Other info: Join a diverse team committed to equal opportunities.
- Why this job: Make a real difference by improving investigation practices and training others.
- Qualifications: Experience in serious incident investigations and exceptional report-writing skills.
The predicted salary is between 45000 - 45000 £ per year.
Salary: £45,000 per annum – 37.5 hours per week – Permanent, Full‑time.
Location: Hybrid working – Balham/Ealing office and work from home.
Benefits:
- A stimulating work environment full of learning opportunities
- 25 days annual leave plus bank holidays, and enrollment onto a pension scheme
- 24‑hour Employee Assistance programme
- Enhanced DBS check pre‑employment
- Eye care voucher
- Salary sacrifice schemes available: travel‑to‑work loan, cycle‑to‑work scheme, gym membership, and tech purchase
About the role:
The Investigations Practice and Learning Lead is responsible for engaging key internal and external stakeholders to develop and embed excellent investigation practices across Certitude. The lead will act as an expert advisor, developing and embedding a root‑cause analysis approach to ensure consistently high‑quality investigations are undertaken, and learning outcomes are shared when things go wrong.
- Act as the expert lead for all investigations, supporting investigators and ensuring investigations (disciplinary, safeguarding, formal complaints, financial, grievance, serious incidents, etc.) are completed in accordance with policies and processes, working collaboratively with stakeholders.
- Lead serious incident investigations and complaints, ensuring a consistent high‑quality approach and compliance with internal and external requirements.
- Deliver investigations training to colleagues as needed, ensuring a competent pool of investigators at all times.
- Collaborate with colleagues in Quality, Learning & Development, HR, Finance and Operations to ensure a consistent approach to investigation, learning and recording of key themes and outcomes.
- Develop and maintain an effective recording system for the collation of investigation reports, appendices, correspondence, outcomes, recommendations, action tracking and learning dissemination.
About you:
- Experience of investigating serious incidents, complaints, safeguarding issues, etc. within a large or complex organisation.
- Experience of conducting investigations using root‑cause methodologies.
- Exceptional report‑writing skills.
- Experience of developing investigation practice through training, coaching and mentoring.
Equality and Diversity:
We are committed to equal opportunities in employment and welcome applications from all sections of the community.
Application details:
The role is currently open. Applications are accepted on a first‑come, first‑served basis. We reserve the right to close the vacancy before the advertised date if sufficient applications are received.
Investigations Practice and Learning Lead employer: Web Recruit Ltd
Contact Detail:
Web Recruit Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Investigations Practice and Learning Lead
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those who work at Certitude or similar organisations. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for interviews by practising common questions related to investigations and root-cause analysis. We recommend using the STAR method to structure your answers – it helps you showcase your experience effectively!
✨Tip Number 3
Showcase your skills through examples! When discussing your experience, highlight specific cases where you’ve led investigations or trained others. This will demonstrate your expertise and fit for the Investigations Practice and Learning Lead role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Investigations Practice and Learning Lead
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience with investigations and report writing. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant achievements!
Showcase Your Expertise: As the Investigations Practice and Learning Lead, you’ll need to demonstrate your knowledge of root-cause analysis and investigation methodologies. Use specific examples in your application to illustrate your expertise and how you've applied it in past roles.
Be Clear and Concise: When writing your application, clarity is key! We appreciate well-structured responses that get straight to the point. Avoid jargon unless it’s relevant, and make sure your writing reflects the exceptional report-writing skills we’re looking for.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen to join us at StudySmarter!
How to prepare for a job interview at Web Recruit Ltd
✨Know Your Investigations Inside Out
Make sure you brush up on your knowledge of investigation practices, especially root-cause analysis. Be ready to discuss specific methodologies you've used in past investigations and how they led to successful outcomes.
✨Showcase Your Report-Writing Skills
Since exceptional report-writing is key for this role, prepare examples of reports you've written in the past. Highlight how your writing contributed to clear communication and effective learning from incidents.
✨Engage with Stakeholders
Think about how you’ve collaborated with various stakeholders in previous roles. Be prepared to share examples of how you’ve engaged others in the investigation process and ensured compliance with policies.
✨Prepare for Training Scenarios
As you'll be delivering training, consider how you would approach this. Prepare to discuss your experience in coaching and mentoring others, and think of a few training scenarios you could present during the interview.