At a Glance
- Tasks: Lead a team to support residents in achieving independence and stability.
- Company: Join SPEAR, a charity dedicated to ending homelessness in South West London.
- Benefits: Generous holiday, health support, career development, and family-friendly policies.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: Experience with homelessness support and strong leadership skills required.
The predicted salary is between 42000 - 42000 £ per year.
Help lead a high-quality supported housing service and make a real difference to the lives of people experiencing homelessness. Join SPEAR as our Hostel Manager and play a key role in supporting residents to achieve stability and move towards independent living. SPEAR is a charity working to end homelessness across South West London. We believe homelessness should be rare, brief and non-recurring, and our teams work every day to support people into safe, stable accommodation.
We are looking for an experienced and motivated manager to lead a 14-bed, 24-hour supported hostel service in Richmond. You will oversee the day-to-day running of the service, ensuring it operates safely, effectively, and in line with SPEAR’s values, while delivering high-quality, trauma-informed support to residents with complex needs.
About the role- Lead and manage a team, including a Team Leader and Support Workers
- Ensure safe staffing levels and effective rota management
- Oversee safeguarding, risk management, and incident response
- Drive high standards of service delivery and resident support
- Build strong relationships with local authorities and partner agencies
- Ensure compliance with health and safety, including fire safety and building standards
- Support residents to progress towards independence and move-on opportunities
You will combine operational leadership, staff management, and service development to create a safe, respectful, and recovery-focused environment.
About you- Has experience working with people experiencing homelessness or complex needs
- Has managed or supervised staff in a supported housing, hostel, or similar setting
- Has strong knowledge of safeguarding, risk assessment, and trauma-informed practice
- Can lead and motivate a team in a fast-paced environment
- Is confident managing complex and high-risk situations
- Has excellent communication and organisational skills
At SPEAR, you’ll be part of a passionate, skilled team dedicated to ending homelessness. We offer a supportive environment where you can grow your career while making a meaningful impact.
Your benefits- Generous holiday – 26 days plus public holidays, rising to 31 days with length of service
- Wellbeing & EAP – 24/7 Employee Assistance Programme with free counselling, money and legal advice
- Health support – Occupational health service and free annual eye test (with contribution towards glasses if required)
- Cycle to Work – Save on a new bike and accessories through salary sacrifice
- Season ticket loan – Interest-free loan for annual travel passes
- Moving house day – Extra day’s leave when you move home
- Financial security – Life assurance (4x salary) and interest-free emergency staff loan
- Family-friendly policies – Enhanced maternity and adoption pay, plus flexible working options
- Career development – Ongoing training, learning and progression opportunities
- Blue Light Card – Discounts across a wide range of shops, restaurants and services
Hostel Manager employer: Web Recruit Ltd
At SPEAR, we pride ourselves on being an exceptional employer dedicated to ending homelessness in South West London. Our supportive work culture fosters professional growth and offers generous benefits, including 26 days of holiday, a comprehensive Employee Assistance Programme, and career development opportunities, all while making a meaningful impact in the lives of those we serve. Join our passionate team in Richmond and help create a safe, recovery-focused environment for residents as they transition towards independent living.
StudySmarter Expert Advice🤫
We think this is how you could land Hostel Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the sector, attend local events, and engage with organisations that focus on homelessness. Building relationships can open doors to opportunities that aren’t even advertised.
✨Tip Number 2
Prepare for interviews by researching SPEAR and understanding their values. Think about how your experience aligns with their mission to end homelessness. We want to see your passion for making a difference!
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you’ve managed teams and handled complex situations in the past. We love hearing about real-life experiences that demonstrate your capabilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at SPEAR.
We think you need these skills to ace Hostel Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Hostel Manager role. Highlight your experience with supported housing and working with people experiencing homelessness, as this will show us you understand the challenges and rewards of the position.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about ending homelessness and how your leadership style aligns with SPEAR’s values. Be genuine and let your personality come through!
Showcase Relevant Experience:When filling out your application, be specific about your past roles. Mention any experience managing teams or overseeing services in a hostel or similar setting. We want to see how you've made a difference in previous positions!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the application process there!
How to prepare for a job interview at Web Recruit Ltd
✨Know Your Stuff
Make sure you understand the ins and outs of homelessness support and trauma-informed care. Brush up on SPEAR’s values and how they align with your own experiences. This will show that you're not just interested in the role, but also genuinely care about the mission.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed teams in high-pressure environments. Think about specific situations where you motivated staff or handled complex cases. This will demonstrate your ability to lead effectively in a hostel setting.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations, like managing a crisis or dealing with safeguarding issues. Practise your responses to these scenarios so you can showcase your problem-solving skills and calmness under pressure.
✨Build Rapport with Interviewers
Remember, interviews are a two-way street! Engage with your interviewers by asking insightful questions about their work and the team dynamics. This not only shows your interest but also helps you assess if SPEAR is the right fit for you.
