At a Glance
- Tasks: Be the friendly face of our Customer Hub, handling enquiries and admin tasks.
- Company: Join Weaver Vale Housing Trust, a compassionate and respectful organisation.
- Benefits: Generous leave, pension contributions, and support for your development.
- Other info: Flexible part-time hours with opportunities for growth and community involvement.
- Why this job: Kickstart your career in a supportive environment with real impact on customer experience.
- Qualifications: GCSEs in Maths and English, plus customer service experience.
The predicted salary is between 18584 - 18584 € per year.
Weaver Vale Housing Trust has an exciting opportunity for someone who is looking to commence their career with a great company. We are looking for a driven, diligent, and friendly Customer Experience Receptionist/Administrator to join our Customer First Hub Team.
What Will You Do?
As one of our Customer Experience Receptionist/Administrators you’ll be an integral part of our first point of contact Customer Hub, working flexibly within a multi-discipline team delivering excellent levels of customer service. You’ll be responding to all initial customer enquiries both face to face and switchboard telephone calls. In addition, you will be responsible for a variety of focussed admin tasks and reception related functions. Our Customer Hub is a key service for the Trust with the aim of responding to customer queries and resolving issues at first point of contact by:
- Ensuring the customer experience is a positive one by being proactive and making sure you make every contact count.
- Supporting continuous service improvements across the Customer Experience teams.
- Working in partnership with other service areas and agencies to achieve high levels of customer care.
Minimum Requirements For This Role
- Grade GCSE 4-9 / A* - C (Maths and English) or equivalent level of qualification
- Experience of working in a reception/face-to-face customer environment
- Experience of developing strong working relationships with customers and colleagues to ensure an excellent customer experience
- Competent in Microsoft Office (Emails, Excel, and Word) with a high level of accuracy and a keen eye for detail
Benefits
- Generous annual leave entitlement 24–29 days (entitlement increases 1 day each year, over the first 5 years) plus UK public/bank holidays (pro rata for part-time)
- Ability to buy up to 5 days additional annual leave each year
- 12% employer contribution to our Pension Scheme (minimum 2% employee contribution) with life assurance benefit
- Commitment to support your ongoing learning and development, with the opportunity to develop a range of transferable skills
- Day off for your birthday to be taken during your birth month (based on contractual hours)
- One day’s paid leave per year to support a charity or community group of your own choice
- Candidate Referral Scheme
- Option to enrol in a Health Cash Plan
- ‘Thank you’ gift for your continuous service starting at 5 years’ service, and every 5 years thereafter
- 24/7, 365 day Employee Assistance Programme (EAP) including free counselling
- Compensation for professional memberships which are an expressed requirement for the role
- Free annual flu vaccines and free Eye Care Vouchers
- Discounts on a gym membership and phone contract
- Cycle to work scheme
- Free to use car park at our office on Gadbrook Park
- Involvement in regular health and wellbeing initiatives and charity fundraising activities
- Opportunities to give feedback and join various colleague forums, to help shape change at the Trust
EEO Statement
The Trust invites applications from all members of the community, irrespective of Gender, Gender reassignment, Sexual orientation, Race, Religion or belief, Disability, Age, Pregnancy and maternity, Marriage and civil partnership.
Customer Hub Receptionist/Administrator in Northwich employer: Weaver Vale Housing Trust
Weaver Vale Housing Trust is an exceptional employer that prioritises a compassionate and respectful work culture, making it an ideal place for those seeking to start their career in customer service. With generous benefits including extensive annual leave, a strong commitment to employee development, and a supportive environment that encourages community involvement, you will find meaningful opportunities for growth while contributing to a team dedicated to delivering outstanding customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Hub Receptionist/Administrator in Northwich
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Weaver Vale Housing Trust. Understand their values and mission, and think about how you can align with them. This will show that you're genuinely interested and ready to be part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can demonstrate your customer service skills and experience in a reception environment. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and help you feel ready to tackle any questions thrown your way.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Customer Hub Receptionist/Administrator in Northwich
Some tips for your application 🫡
Show Your Personality:When writing your application, let your friendly and approachable nature shine through. We want to see the real you, so don’t be afraid to inject a bit of personality into your cover letter!
Tailor Your Experience:Make sure to highlight any relevant experience you have in customer service or administration. We’re looking for someone who can connect with our customers, so share examples that demonstrate your skills in this area.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if it helps to convey your experience and skills more effectively.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity with Weaver Vale Housing Trust.
How to prepare for a job interview at Weaver Vale Housing Trust
✨Know the Company Values
Before your interview, take some time to understand Weaver Vale Housing Trust's values: Compassionate, Accountable, Respectful, and Exceptional. Think of examples from your past experiences that demonstrate how you embody these values, as this will show your alignment with their culture.
✨Prepare for Customer Scenarios
As a Customer Experience Receptionist/Administrator, you'll be the first point of contact for customers. Prepare for potential scenarios you might face, such as handling difficult inquiries or providing information. Practising your responses can help you feel more confident during the interview.
✨Showcase Your Admin Skills
Since the role involves various admin tasks, be ready to discuss your experience with Microsoft Office and any relevant software. Bring examples of how you've used these tools effectively in previous roles, highlighting your attention to detail and accuracy.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, opportunities for professional development, or how they measure customer satisfaction. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
