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- Tasks: Manage and investigate customer complaints with a focus on community needs.
- Company: Community-focused housing organisation dedicated to improving lives.
- Benefits: Flexible working arrangements, competitive salary, and supportive team environment.
- Why this job: Make a real difference in people's lives while developing your communication skills.
- Qualifications: Experience in complaint handling and strong communication abilities required.
- Other info: Full-time permanent role with opportunities for personal growth.
The predicted salary is between 36720 - 40900 £ per year.
A community-focused housing organization in the United Kingdom is seeking a Complaint Liaison Officer. This role involves managing and investigating customer complaints with a person-centred approach.
The ideal candidate will have experience in complaint handling and possess strong communication skills. The position allows for flexible working arrangements across various locations.
A full UK driving license and access to a car are essential. This is a full-time permanent position with a salary of £36,720 per annum.
Flexible-Work Complaints Liaison Specialist in England employer: Weaver Vale Housing Trust
Contact Detail:
Weaver Vale Housing Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Flexible-Work Complaints Liaison Specialist in England
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector or those who work in complaint handling. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by practising common questions related to complaint management. We suggest role-playing with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Showcase your communication skills! During interviews, share specific examples of how you've successfully resolved complaints in the past. This will demonstrate your person-centred approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Flexible-Work Complaints Liaison Specialist in England
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in complaint handling and showcases your strong communication skills. We want to see how your background aligns with the role of a Complaints Liaison Specialist!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about community-focused work and how you can bring a person-centred approach to managing complaints. Let us know what makes you the perfect fit!
Showcase Your Flexibility: Since this role offers flexible working arrangements, mention any previous experiences where you've successfully adapted to different working environments or schedules. We love to see candidates who can thrive in various settings!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Weaver Vale Housing Trust
✨Know the Organisation
Before your interview, take some time to research the community-focused housing organisation. Understand their mission, values, and the specific challenges they face in complaint handling. This will help you tailor your responses and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Complaint Liaison Officer, strong communication skills are key. Prepare examples from your past experience where you've effectively resolved complaints or communicated complex information clearly. Practising these scenarios can help you articulate your skills confidently during the interview.
✨Demonstrate a Person-Centred Approach
Since the role requires a person-centred approach, think of instances where you've put the needs of customers first. Be ready to discuss how you handle complaints with empathy and understanding, as this will resonate well with the interviewers.
✨Prepare for Flexibility Questions
Given the flexible working arrangements, be prepared to discuss how you manage your time and work independently. Think about how you can demonstrate your ability to adapt to different locations and situations while maintaining high standards in complaint resolution.
