At a Glance
- Tasks: Be the friendly face of our Customer Hub, handling enquiries and admin tasks.
- Company: Join Weaver Vale Housing Trust, a compassionate and respectful organisation.
- Benefits: Generous leave, pension contributions, and support for your development.
- Other info: Flexible part-time hours with opportunities for growth and community involvement.
- Why this job: Kickstart your career in a supportive environment with real impact on customer experience.
- Qualifications: GCSEs in Maths and English, plus customer service experience.
The predicted salary is between 18584 - 18584 € per year.
Weaver Vale Housing Trust is located at Gadbrook Point, Rudheath Way, Northwich CW9 7LL.
Contract Type: Fixed Term Contract
Salary: £18,584 based on 26.5 hours per annum
Hours: 26.5 hours per week (Part time), Monday to Friday between 9am and 4pm
Location: Based at Gadbrook Park, Northwich.
Are you looking for an exciting opportunity working as part of a professional, engaged, and friendly organisation? Our values are Compassionate, Accountable, Respectful and Exceptional, and we are constantly striving to demonstrate these values in our day-to-day working environment and culture.
The Opportunity:
Weaver Vale Housing Trust has an exciting opportunity for someone who is looking to commence their career with a great company. We are looking for a driven, diligent, and friendly Customer Experience Receptionist/Administrator to join our Customer First Hub Team.
What Will You Do?
As one of our Customer Experience Receptionist/Administrators, you’ll be an integral part of our first point of contact Customer Hub, working flexibly within a multi-discipline team delivering excellent levels of customer service. You’ll be responding to all initial customer enquiries both face to face and via switchboard telephone calls. In addition, you will be responsible for a variety of focused admin tasks and reception-related functions. Our Customer Hub is a key service for the Trust with the aim of responding to customer queries and resolving issues at the first point of contact by:
- Ensuring the customer experience is a positive one by being proactive and making sure you make every contact count.
- Supporting continuous service improvements across the Customer Experience teams.
- Working in partnership with other service areas and agencies to achieve high levels of customer care.
Minimum Requirements For This Role:
- Grade GCSE 4-9 / A* - C (Maths and English) or equivalent level of qualification
- Experience of working in a reception/face-to-face customer environment
- Experience of developing strong working relationships with customers and colleagues to ensure an excellent customer experience
- Competent in Microsoft Office (Emails, Excel, and Word) with a high level of accuracy and a keen eye for detail
Benefits:
- Generous annual leave entitlement 24–29 days (entitlement increases 1 day each year, over the first 5 years) plus UK public/bank holidays (pro rata for part-time)
- Ability to buy up to 5 days additional annual leave each year
- 12% employer contribution to our Pension Scheme (minimum 2% employee contribution) with life assurance benefit
- Commitment to support your ongoing learning and development, with the opportunity to develop a range of transferable skills
- Day off for your birthday to be taken during your birth month (based on contractual hours)
- One day’s paid leave per year to support a charity or community group of your own choice
- Candidate Referral Scheme
- Option to enrol in a Health Cash Plan
- ‘Thank you’ gift for your continuous service starting at 5 years’ service, and every 5 years thereafter
- 24/7, 365 day Employee Assistance Programme (EAP) including free counselling
- Compensation for professional memberships which are an expressed requirement for the role
- Free annual flu vaccines and free Eye Care Vouchers
- Discounts on a gym membership and phone contract
- Cycle to work scheme
- Free to use car park at our office on Gadbrook Park
- Involvement in regular health and wellbeing initiatives and charity fundraising activities
- Opportunities to give feedback and join various colleague forums, to help shape change at the Trust
EEO Statement:
The Trust invites applications from all members of the community, irrespective of Gender, Gender reassignment, Sexual orientation, Race, Religion or belief, Disability, Age, Pregnancy and maternity, Marriage and civil partnership.
Working Hours: 26.5 hours per week
Salary: £18,584 based on 26.5 hours per annum
Job Category: Customer First Hub
Location: Weaver Vale Housing Trust, Gadbrook Point Rudheath Way, Northwich CW9 7LL
Customer Hub Receptionist/Administrator employer: Weaver Vale Housing Trust
Weaver Vale Housing Trust is an exceptional employer that prioritises a compassionate and respectful work culture, making it an ideal place for those seeking to start their career in customer service. Located in the vibrant Gadbrook Park, Northwich, employees benefit from generous annual leave, a supportive learning environment, and a commitment to employee wellbeing, including health initiatives and community involvement opportunities. With a focus on continuous improvement and strong team collaboration, this role offers a meaningful chance to make a positive impact while enjoying a range of attractive benefits.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Hub Receptionist/Administrator
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Weaver Vale Housing Trust. Understand their values and mission, and think about how you can align your experience with what they stand for. This will show them you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can highlight your customer service skills and experience in a reception environment. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Dress the part! First impressions matter, especially in a customer-facing role. Make sure you look professional and approachable. A smart outfit can boost your confidence and help you feel ready to impress.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Customer Hub Receptionist/Administrator
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how your values align with ours.
Tailor Your CV:Make sure to tailor your CV to highlight your relevant experience in customer service and administration. We love seeing how your skills match what we're looking for, so be specific about your past roles and achievements!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary to make your key skills and experiences stand out!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our team at Weaver Vale Housing Trust!
How to prepare for a job interview at Weaver Vale Housing Trust
✨Know the Company Values
Before your interview, take some time to understand Weaver Vale Housing Trust's values: Compassionate, Accountable, Respectful, and Exceptional. Think of examples from your past experiences that demonstrate how you embody these values, as this will show your alignment with their culture.
✨Practice Customer Scenarios
As a Customer Experience Receptionist/Administrator, you'll be the first point of contact for customers. Prepare for the interview by practising responses to common customer service scenarios. Think about how you would handle difficult situations or queries to showcase your problem-solving skills.
✨Highlight Your Admin Skills
Since the role involves various admin tasks, make sure to highlight your experience with Microsoft Office and any relevant administrative duties you've performed in the past. Bring specific examples of how your attention to detail has positively impacted your previous roles.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics within the Customer Hub or how they measure success in customer service. This shows your genuine interest in the role and helps you determine if it’s the right fit for you.
