The post sits in the income team at Weaver Vale Housing Trust, a permanent role managing rent arrears for tenants on a set patch. The work is to deal with lower-level arrears, working alongside higher-level Rent Support Officers to reduce debt and help tenancies continue. The role is field-based and flexible, with a mix of office and home working and travel across the patch, so a full UK driving licence and access to a car are essential. A DBS check is also required.
What the job involves
- Manage lower-level rent arrears for current customers on a specific patch
- Work closely with the High Level Rent Support Officers to reduce arrears and protect the Trust's income
- Help sustain tenancies for customers at risk of falling into arrears
Qualifications
- Five GCSEs at grade 4-9 (A*-C) including maths and English, or NVQ Level 2 in a related subject, or equivalent
Experience
- Negotiating with members of the public to meet team and organisation targets
- Delivering excellent customer service adapted to different customers' needs
- Working to targets and deadlines and responding positively to performance feedback
- Working in a pressurised, fast-paced environment
Checks & eligibility
- Full current UK driving licence and access to a car
- DBS check
- Right to work in the UK
- Health questionnaire
Other
- Declaration of any current convictions under the Rehabilitation of Offenders Act 1974 with the application
- A private room to work from and a suitable internet connection for flexible working
What’s offered
- Annual leave of 24-29 days plus bank holidays, rising by a day a year over the first five years, pro rata for part-time
- Option to buy up to 5 extra days' annual leave each year
- 12% employer pension contribution with life assurance (minimum 2% employee contribution)
- Commitment to learning and development and transferable skills
- C.A.R.E hub discount and benefit platform
- Birthday day off during your birth month
- 24/7 Employee Assistance Programme with free counselling
- Free car park at the Gadbrook Park office
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Rent Support Officer Prevention in Coalville employer: Weaver Vale Housing Trust
Weaver Vale Housing Trust is an exceptional employer that prioritises a compassionate and respectful work culture, making it an ideal place for those passionate about customer service and homeownership. Located in Northwich, the company offers flexible working arrangements, generous annual leave, and a commitment to employee development, ensuring that team members can grow their skills while contributing to meaningful community initiatives. With a strong focus on employee wellbeing and a supportive environment, this role as a Sales and Homeownership Coordinator promises a rewarding career path within a friendly and engaged organisation.
