This permanent post sits within the Neighbourhood Management Team at Weaver Vale Housing Trust. The role delivers tenancy and neighbourhood management, focusing on preventing problems and resolving anti-social behaviour and tenancy disputes before formal enforcement is needed. Hours are 37 per week, worked flexibly, with a mix of office and home working. A full UK driving licence and access to a car are essential, and the post is subject to a DBS check.
What the job involves
- Deliver responsive, proactive tenancy and neighbourhood management to Trust customers, emphasising prevention and early intervention
- Resolve ASB and tenancy issues through a problem-solving approach that supports all parties to a sustainable outcome
- Build partnerships with customers, colleagues and local stakeholders to tackle neighbourhood concerns through a multi-agency response
- Use insight and customer feedback to identify concerns and develop medium and longer-term solutions for local Neighbourhood Plans
What’s required
Qualifications
- Three A levels or equivalent, or equivalent professional experience in social housing
Experience
- Achieving successful outcomes in managing ASB or other tenancy issues
- Working in a customer-focused environment
- Dealing with challenging situations and behaviour and resolving conflict sensitively
Skills & knowledge
- Current, detailed knowledge of best practice in tackling ASB and housing management issues
- Current knowledge of tenancy management legislation
Checks & eligibility
- Full UK driving licence and access to a car
- DBS check
- Declaration of any current convictions under the Rehabilitation of Offenders Act 1974, made within the application
- Right to work in the UK
- Evidence of essential qualifications
- Health questionnaire
Other
- A room to work from and a suitable internet connection
What’s offered
- Annual leave of 24 to 29 days, rising by one day a year over the first five years, plus bank holidays, pro rata for part-time
- Option to buy up to 5 additional days of annual leave a year
- Pension with 12% employer contribution (minimum 2% employee) and life assurance
- Access to the Trust discount and benefit platform, the C.A.R.E hub
- Support for ongoing learning and development
- Day off for your birthday, taken in your birth month
- One day's paid leave a year to support a charity or community group
- 24/7 Employee Assistance Programme with free counselling
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Neighbourhood Housing Officer in Coalville employer: Weaver Vale Housing Trust
Weaver Vale Housing Trust is an exceptional employer that prioritises a compassionate and respectful work culture, making it an ideal place for those passionate about customer service and homeownership. Located in Northwich, the company offers flexible working arrangements, generous annual leave, and a commitment to employee development, ensuring that team members can grow their skills while contributing to meaningful community initiatives. With a strong focus on employee wellbeing and a supportive environment, this role as a Sales and Homeownership Coordinator promises a rewarding career path within a friendly and engaged organisation.
