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- Tasks: Support colleagues with technical issues and manage IT service requests in a dynamic office environment.
- Company: Join Weatherbys Banking Group, a people-first company committed to diversity and inclusion.
- Benefits: Competitive salary, generous learning budget, and opportunities for professional growth.
- Why this job: Make a real impact on your colleagues' daily experience while developing your tech skills.
- Qualifications: 3+ years in technical support, ITIL v4 certification, and strong problem-solving abilities.
- Other info: Enjoy a modern office in London with a supportive team and excellent career progression.
The predicted salary is between 31000 - 36000 £ per year.
Salary £37,000-£41,000 per annum. Join a company that puts people first in a role where your work is visible, valued and makes a difference each day. You will be the face of IT support in our new central London office; a great location with a modern environment designed to support how we work. London | Onsite five days a week. This role has become available due to internal promotion, which reflects the progression, learning and support on offer.
What You Will Do
- As the trusted onsite contact for the London office, you will support colleagues across the business by taking on a wide range of technical problems.
- Resolve incidents and service requests, troubleshooting a wide range of issues.
- Manage assets with care and accuracy.
- Contribute to ongoing improvement work across the team.
- Support major incidents and problem investigations.
- Prepare clear documentation and user guidance.
- Support and mentor colleagues when escalations are needed.
- Help with the introduction of new technologies.
- Attend quarterly meetings in our Wellingborough office, to maintain team cohesion and keep you connected with the wider group.
Why join us?
- As the main onsite IT presence in our London office, you will have a direct impact on colleagues' day to day experience.
- You can shape your own development; we offer a generous learning budget and encourage certifications.
- You will have the freedom to get involved in wider technology projects if you want to stretch yourself.
- You will be fully backed by the wider IT service desk and technology team.
What We Are Looking For
- At least three years in a similar technical support role.
- ITIL v4 Foundation certification.
- Strong problem-solving skills with the ability to learn new technologies.
- Able to manage workload effectively with good attention to detail.
- Working knowledge of M365, Windows, Intune, Active Directory, remote support tools and ITSM systems such as ServiceNow.
- Able to explain technical information in a clear and practical way.
- Confident supporting colleagues face to face.
- Experience in regulated environments is helpful but not essential.
Our commitment to inclusion
At Weatherbys Banking Group, we're committed to building a diverse and inclusive workplace where everyone feels respected, supported, and empowered to thrive. We believe that different perspectives and lived experiences make us stronger, and we actively welcome applications from people of all backgrounds and communities. As a proud Disability Confident Committed employer, we're dedicated to creating an environment that's accessible and inclusive for all. If you have a disability and meet the minimum criteria for the role, you'll be guaranteed an interview. If you need any adjustments during the recruitment process, please let us know we are here to support you.
Senior IT Service Desk Engineer employer: Weatherbys Private Bank
Contact Detail:
Weatherbys Private Bank Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Service Desk Engineer
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common questions and scenarios related to IT support. We all know that confidence is key, so role-play with a mate to nail those responses!
✨Tip Number 3
Show off your problem-solving skills during the interview. Share specific examples of how you've tackled tricky tech issues in the past. This will demonstrate your expertise and make you stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Senior IT Service Desk Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your technical support experience and any relevant certifications, like ITIL v4, to show us you’re the right fit for the role.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you want to join StudySmarter and how you can contribute to our team. Share specific examples of how you've resolved technical issues in the past and how you’ve supported colleagues.
Showcase Your Problem-Solving Skills: In your application, give us a glimpse of your problem-solving abilities. Describe situations where you’ve tackled complex technical problems and how you approached them. We love seeing your thought process!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the recruitment process.
How to prepare for a job interview at Weatherbys Private Bank
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around M365, Windows, Intune, and Active Directory. Be ready to discuss how you've tackled similar issues in the past and how you can apply that experience to the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of complex problems you've solved in previous roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers, demonstrating your analytical thinking and ability to learn new technologies quickly.
✨Communicate Clearly and Confidently
Since you'll be the face of IT support, practice explaining technical concepts in a straightforward manner. Think about how you would guide a colleague through a troubleshooting process and be ready to demonstrate this during the interview.
✨Emphasise Teamwork and Mentorship
Highlight your experience in supporting and mentoring colleagues. Share specific instances where you've helped others with escalations or contributed to team cohesion, as this aligns with the company's values and the collaborative nature of the role.
