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For Companies At a Glance
- Tasks: Provide top-notch IT support to colleagues and ensure smooth service delivery.
- Company: Join Weatherbys Bank, a prestigious independent banking group with a focus on growth and innovation.
- Benefits: Enjoy hybrid working, private medical insurance, 25+ days annual leave, and more perks.
- Why this job: Advance your career in a supportive team while making a real impact in technology services.
- Qualifications: 3 years in a helpdesk role, ITIL certified, and strong communication skills required.
- Other info: Work in a dynamic environment with opportunities for professional development.
The predicted salary is between 25000 - 27500 £ per year.
If you thrive in a customer-centric environment and want to join a growing Technology Services team, this is the role for you!
You will join the IT Service Desk team, which is an established partner to the business. You will provide exemplary service to our colleagues across the Weatherbys Banking Group, ensuring IT services run smoothly and effectively.
You will work fully onsite during training, after which you will have the flexibility to work from home two days a week. Hours of work are 37.5 per week Monday to Friday between 8am and 6pm, according to a rota.
Why join us? Weatherbys Bank is a growing business with a focus on developing its people. This is a fantastic opportunity to advance in your career, benefitting from innovative strategies the Bank implements. You will join a team with extensive knowledge and experience, providing an excellent environment to further hone your skills.
Salary: £30,000 - £33,000 per annum
Benefits Include:
- Private medical insurance
- 25 days’ annual leave (rising to 28 days with length of service)
- Enhanced maternity and paternity leave
- Income protection
- Pension
- Onsite subsidised restaurant
For the full range of benefits, see here.
What You Will Do:
- Respond to incidents and service requests via telephone, email, chat and self-service channels within the agreed timescales.
- Maintain a robust asset register, ensuring security of sufficient stock levels of hardware for future demand.
- Contribute to wider Technology and IT Services’ team initiatives & projects.
- Prepare written documentation and communication including user guides.
- Follow and execute standard operating procedures.
What You Will Bring:
- 3 years’ experience in a similar helpdesk role.
- ITIL Foundation certificate (v3 or v4).
- Strong communication skills, especially in explaining technical concepts to non-technical colleagues.
- Experience with Active Directory, Exchange and remote-control tools like TeamViewer.
- Familiarity of modern technologies, including ITSM toolsets, MFA and Teams.
- Good working knowledge of Windows OS and business applications including Office.
- Foundational understanding of networking technologies.
- Fault repair of printers, laptops.
Weatherbys is one of the best regarded independent banking groups in the UK, winning Private Bank of the Year at the Spear’s UK Wealth Management awards in 2021, 2023 and 2024. As you would expect from a business with ambitious growth plans, we are continually evolving and looking to the future, but always put our clients at the heart of everything we do.
Don’t just take our word for it, find out more here.
JOIN THE FUTURE OF FAMILY BANKING.
IT Service Desk Engineer employer: Weatherbys Ltd
Contact Detail:
Weatherbys Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Active Directory and Exchange. Being able to discuss your hands-on experience with these tools during an interview will demonstrate your readiness for the role.
✨Tip Number 2
Brush up on your ITIL knowledge, especially if you have the Foundation certificate. Be prepared to explain how ITIL principles can enhance service delivery and incident management in a helpdesk environment.
✨Tip Number 3
Practice explaining technical concepts in simple terms. Since strong communication skills are essential for this role, consider role-playing with a friend or family member to refine your ability to convey complex information clearly.
✨Tip Number 4
Research Weatherbys Bank and its culture. Understanding their values and recent developments will allow you to tailor your conversation during the interview, showing that you're genuinely interested in being part of their team.
We think you need these skills to ace IT Service Desk Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT service desk roles. Emphasise your communication skills and any specific technologies mentioned in the job description, such as Active Directory and ITIL certification.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to explain technical concepts to non-technical colleagues. Mention how your previous experiences align with the responsibilities of the role.
Highlight Relevant Skills: In your application, clearly outline your technical skills, especially those related to Windows OS, business applications, and fault repair. This will demonstrate your capability to handle the tasks expected in the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in an IT support role.
How to prepare for a job interview at Weatherbys Ltd
✨Showcase Your Customer Service Skills
As an IT Service Desk Engineer, your ability to communicate effectively with non-technical colleagues is crucial. Prepare examples of how you've successfully resolved issues in a customer-centric environment, highlighting your patience and problem-solving skills.
✨Demonstrate Technical Knowledge
Familiarise yourself with the technologies mentioned in the job description, such as Active Directory, Exchange, and remote-control tools like TeamViewer. Be ready to discuss your experience with these tools and how you’ve used them to solve problems in previous roles.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your troubleshooting abilities. Think of specific incidents you've handled in the past, detailing the steps you took to resolve them and the outcome. This will show your practical knowledge and approach to problem-solving.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared about the team dynamics, ongoing projects, or the company’s future plans. This demonstrates your genuine interest in the role and helps you gauge if the company is the right fit for you.
