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For Companies At a Glance
- Tasks: Support Racing Bank clients with their banking needs and build strong relationships.
- Company: Join a friendly and successful team at Weatherbys Banking Group.
- Benefits: Enjoy private medical insurance, 25 days' leave, and flexible working options.
- Why this job: Kickstart your banking career with real client contact and clear progression opportunities.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Inclusive workplace committed to diversity and support for all applicants.
The predicted salary is between 21500 - 23500 £ per year.
Wellingborough (Hybrid)
Salary £25,000 - £27,000 per annum
Are you looking to start a career in banking and finance, with real client contact and clear development opportunities?
The role
You will join the Racing Service Desk, supporting new and existing Racing Bank clients and helping them get everything set up to manage their racing related finances. This is a varied, client facing role where you will build trusted relationships, answer day to day queries and introduce products and services that make horse ownership simpler. Clients will rely on you to guide them through how to register ownership, set up bank accounts and access payments and services that meet their needs.
Why join us?
You will be part of one of the friendliest and most successful teams in the Bank with a supportive line manager who is invested in your success. This role is an excellent entry point into banking and offers strong career progression. You will gain in depth knowledge of our products, processes and systems, supported by structured training and a collaborative team around you.
Benefits include private medical insurance, 25 days' annual leave (rising to 28 days with length of service), enhanced maternity and paternity leave, income protection, and pension.
The practicalities
You will work 9.30am to 6pm Monday to Friday. Based in our Wellingborough head office you will initially work fully onsite to ensure you are supportive during training after which you will have the flexibility to work from home two days a week.
What your day will look like
- Acting as the main point of contact for Racing Bank clients.
- Handling a wide range of client queries by phone and email.
- Building relationships to understand clients' current and future banking needs.
- Registering clients for our Racing Payment Service and completing trainer mandates.
- Working closely with colleagues across the Bank to resolve queries and share knowledge.
- Delivering against allocated sales targets while maintaining excellent client service.
What you will bring
- Experience in a client facing or customer service role, with proven experience handling phone calls and a confident, professional telephone manner.
- Excellent communication skills.
- Strong attention to detail, even in a fast-paced environment.
- GCSEs at grade 4 or above.
Our commitment to inclusion
At Weatherbys Banking Group, we are committed to building a diverse and inclusive workplace where everyone feels respected, supported, and empowered to thrive. We believe that different perspectives and lived experiences make us stronger, and we actively welcome applications from people of all backgrounds and communities.
As a proud Disability Confident Committed employer, we are dedicated to creating an environment that is accessible and inclusive for all. If you have a disability and meet the minimum criteria for the role, you will be guaranteed an interview. If you need any adjustments during the recruitment process, please let us know we are here to support you.
Racing Bank Administrator in Wellingborough employer: Weatherbys Banking Group
Contact Detail:
Weatherbys Banking Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Racing Bank Administrator in Wellingborough
✨Tip Number 1
Get to know the company! Research Weatherbys Banking Group and their Racing Bank services. Understanding their values and what they offer will help you tailor your conversations during interviews.
✨Tip Number 2
Practice your communication skills! Since this role is client-facing, being able to articulate your thoughts clearly is key. Try mock interviews with friends or family to build confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to referrals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Weatherbys Banking Group.
We think you need these skills to ace Racing Bank Administrator in Wellingborough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Racing Bank Administrator role. Highlight any client-facing experience and communication skills, as these are key for us.
Craft a Personal Cover Letter: Use your cover letter to tell us why you’re excited about this role. Share your passion for banking and finance, and how you can contribute to our friendly team at Weatherbys Banking Group.
Showcase Your Attention to Detail: In your application, demonstrate your strong attention to detail. This could be through examples of how you've managed client queries or handled tasks in a fast-paced environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team.
How to prepare for a job interview at Weatherbys Banking Group
✨Know Your Stuff
Before the interview, make sure you understand the basics of banking and finance, especially as it relates to horse ownership. Familiarise yourself with common banking terms and the services offered by Racing Bank. This will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your People Skills
Since this role is client-facing, be prepared to demonstrate your communication skills. Think of examples from your past experiences where you've successfully handled customer queries or built relationships. Practice articulating these stories clearly, as they’ll highlight your ability to connect with clients.
✨Ask Smart Questions
Interviews are a two-way street! Prepare thoughtful questions about the team culture, training opportunities, and how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
✨Dress the Part
Even though the role is hybrid, it's important to make a good first impression. Dress smartly for the interview, leaning towards business casual. This shows that you take the opportunity seriously and respect the professional environment of the bank.
