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- Tasks: Be the go-to IT support in our vibrant London office, solving tech issues daily.
- Company: Join a people-first company that values your contributions and growth.
- Benefits: Competitive salary, generous learning budget, and opportunities for certifications.
- Why this job: Make a real difference in colleagues' experiences while developing your skills.
- Qualifications: 3+ years in technical support, ITIL v4 certification, and strong problem-solving skills.
- Other info: Inclusive workplace committed to diversity and personal development.
The predicted salary is between 37000 - 41000 £ per year.
Join a company that puts people first in a role where your work is visible, valued and makes a difference each day. You will be the face of IT support in our new central London office; a great location with a modern environment designed to support how we work. This role has become available due to internal promotion, which reflects the progression, learning and support on offer.
What you will do
- As the trusted onsite contact for the London office, you will support colleagues across the business by taking on a wide range of technical problems. This ranges from everyday device faults to deeper investigations.
- Resolve incidents and service requests, troubleshooting a wide range of issues.
- Manage assets with care and accuracy.
- Contribute to ongoing improvement work across the team.
- Support major incidents and problem investigations.
- Prepare clear documentation and user guidance.
- Support and mentor colleagues when escalations are needed.
- Help with the introduction of new technologies.
- Attend quarterly meetings in our Wellingborough office, to maintain team cohesion and keep you connected with the wider group.
Why join us?
- As the main onsite IT presence in our London office, you will have a direct impact on colleagues’ day to day experience.
- You can shape your own development; we offer a generous learning budget and encourage certifications.
- You will have the freedom to get involved in wider technology projects if you want to stretch yourself.
- You will be fully backed by the wider IT service desk and technology team.
What we are looking for
- At least three years in a similar technical support role.
- ITIL v4 Foundation certification.
- Strong problem-solving skills with the ability to learn new technologies.
- Able to manage workload effectively with good attention to detail.
- Working knowledge of M365, Windows, Intune, Active Directory, remote support tools and ITSM systems such as ServiceNow.
- Able to explain technical information in a clear and practical way.
- Confident supporting colleagues face to face.
- Experience in regulated environments is helpful but not essential.
Our commitment to inclusion
At Weatherbys Banking Group, we’re committed to building a diverse and inclusive workplace where everyone feels respected, supported, and empowered to thrive. We believe that different perspectives and lived experiences make us stronger, and we actively welcome applications from people of all backgrounds and communities. As a proud Disability Confident Committed employer, we’re dedicated to creating an environment that’s accessible and inclusive for all. If you have a disability and meet the minimum criteria for the role, you’ll be guaranteed an interview. If you need any adjustments during the recruitment process, please let us know we are here to support you.
Senior IT Service Desk Engineer in London employer: Weatherbys Banking Group
Contact Detail:
Weatherbys Banking Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Service Desk Engineer in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local meetups, or join online forums. The more people you know, the better your chances of hearing about job openings before they even hit the market.
✨Tip Number 2
Prepare for those interviews! Research common questions for IT Service Desk roles and practice your answers. We all know that confidence is key, so the more prepared you are, the better you'll perform when it counts.
✨Tip Number 3
Show off your skills! If you have a portfolio or examples of past work, bring them along to interviews. Demonstrating your problem-solving abilities with real-life scenarios can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Senior IT Service Desk Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Senior IT Service Desk Engineer role. Highlight your technical support experience, especially with M365, Windows, and ITIL v4, to show us you’re the right fit.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you want to join our team and how you can contribute. Share specific examples of how you've resolved technical issues or supported colleagues in the past – we love hearing about real experiences!
Showcase Your Problem-Solving Skills: In your application, don’t just list your skills; demonstrate them! Describe situations where you’ve tackled complex problems or improved processes. We want to see how you think and approach challenges.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to be part of our team!
How to prepare for a job interview at Weatherbys Banking Group
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around M365, Windows, Intune, and Active Directory. Be ready to discuss how you've tackled similar issues in the past and demonstrate your problem-solving skills.
✨Showcase Your Communication Skills
As a Senior IT Service Desk Engineer, you'll need to explain complex tech concepts clearly. Prepare examples of how you've successfully communicated with non-technical colleagues or mentored others in the past.
✨Prepare for Scenario Questions
Expect questions that put you in real-life situations, like handling a major incident or troubleshooting a tricky problem. Think through your approach to these scenarios and be ready to share your thought process.
✨Emphasise Your Commitment to Learning
With a generous learning budget on offer, show your enthusiasm for professional development. Mention any certifications you're pursuing or new technologies you're keen to explore, highlighting your proactive attitude towards growth.
