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- Tasks: Be the go-to IT support in our vibrant London office, solving tech issues daily.
- Company: Join a people-first company that values your contributions and growth.
- Benefits: Competitive salary, generous learning budget, and opportunities for career development.
- Why this job: Make a real difference in colleagues' experiences while working with cutting-edge technology.
- Qualifications: 3+ years in technical support, ITIL v4 certification, and strong problem-solving skills.
- Other info: Inclusive workplace committed to diversity and accessibility for all applicants.
The predicted salary is between 37000 - 41000 £ per year.
Join a company that puts people first in a role where your work is visible, valued and makes a difference each day. You will be the face of IT support in our new central London office; a great location with a modern environment designed to support how we work. This role has become available due to internal promotion, which reflects the progression, learning and support on offer.
What you will do
- Resolve incidents and service requests, troubleshooting a wide range of issues
- Manage assets with care and accuracy
- Contribute to ongoing improvement work across the team
- Support major incidents and problem investigations
- Prepare clear documentation and user guidance
- Support and mentor colleagues when escalations are needed
- Help with the introduction of new technologies
- Attend quarterly meetings in our Wellingborough office, to maintain team cohesion and keep you connected with the wider group.
Why join us?
- As the main onsite IT presence in our London office, you will have a direct impact on colleagues’ day to day experience
- You can shape your own development; we offer a generous learning budget and encourage certifications.
- You will have the freedom to get involved in wider technology projects if you want to stretch yourself.
- You will be fully backed by the wider IT service desk and technology team.
What we are looking for
- At least three years in a similar technical support role.
- ITIL v4 Foundation certification.
- Strong problem-solving skills with the ability to learn new technologies.
- Able to manage workload effectively with good attention to detail.
- Working knowledge of M365, Windows, Intune, Active Directory, remote support tools and ITSM systems such as ServiceNow.
- Able to explain technical information in a clear and practical way.
- Confident supporting colleagues face to face.
- Experience in regulated environments is helpful but not essential.
Our commitment to inclusion
At Weatherbys Banking Group, we’re committed to building a diverse and inclusive workplace where everyone feels respected, supported, and empowered to thrive. We believe that different perspectives and lived experiences make us stronger, and we actively welcome applications from people of all backgrounds and communities. As a proud Disability Confident Committed employer, we’re dedicated to creating an environment that’s accessible and inclusive for all. If you have a disability and meet the minimum criteria for the role, you’ll be guaranteed an interview. If you need any adjustments during the recruitment process, please let us know we are here to support you.
Senior IT Service Desk Engineer employer: Weatherbys Bank Ltd
Contact Detail:
Weatherbys Bank Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Service Desk Engineer
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. A friendly chat can give you insider info about the company culture and maybe even a referral.
✨Tip Number 2
Prepare for the interview by practising common questions and scenarios related to IT support. We recommend role-playing with a friend to boost your confidence and get comfortable explaining technical issues clearly.
✨Tip Number 3
Showcase your problem-solving skills during the interview. Be ready to discuss specific examples of how you've tackled technical challenges in the past. This will demonstrate your hands-on experience and ability to think on your feet.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Senior IT Service Desk Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Senior IT Service Desk Engineer role. Highlight your technical support experience, especially with M365, Windows, and ITIL certification, to show us you’re the right fit.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you want to join our team and how you can contribute. Share specific examples of how you've resolved technical issues or supported colleagues in the past – we love seeing real-life stories!
Showcase Your Problem-Solving Skills: In your application, don’t just list your skills; demonstrate them! Describe situations where you’ve tackled complex problems or improved processes. We want to see how you think and approach challenges.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to be part of our team!
How to prepare for a job interview at Weatherbys Bank Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around M365, Windows, Intune, and Active Directory. Be ready to discuss how you've tackled specific issues in the past, as this will show your problem-solving skills and familiarity with the tools they'll expect you to use.
✨Showcase Your Communication Skills
As a Senior IT Service Desk Engineer, you'll be the face of IT support. Practice explaining complex technical concepts in simple terms. You might even want to prepare a few examples where you've successfully helped colleagues understand tech issues, as this will highlight your ability to communicate effectively.
✨Demonstrate Your Team Spirit
This role involves supporting and mentoring colleagues, so be prepared to talk about your experience working in teams. Share examples of how you've contributed to team cohesion or supported others during major incidents. This will show that you're not just technically skilled but also a great team player.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during your interview. Think about common IT issues and how you would approach them. Practising these scenarios can help you articulate your thought process clearly, demonstrating your analytical skills and readiness for the role.
