Supply Chain Quality Manager

About Us: Hi there! We’re Wild. We’re on a mission to remove single-use plastic from the bathroom, armed with our refillable, natural and scent-sational deodorants, body wash, and lip balm – and we’ve only just started. We launched in 2020 and as a high-growth company, we’re already one of Europe’s fastest-growing start-ups.

The Role: The Supply Chain Quality Manager is responsible for building Wild’s end-to-end quality management system, distilling established Unilever practices - spanning our supply chain network across contract manufacturers and 3PLs. Working effectively across multiple functions, this person designs the processes, standards and controls that prevent quality failures before they reach customers, and leads resolution when they do. This is a hands‑on, field‑facing role. Approximately 30% of your time will be spent on‑site at supplier facilities and 3PL warehouses across the UK and internationally - observing processes firsthand, building relationships with operational teams and identifying and resolving issues. This is a junior to mid level role which reports into our Head of Supply Chain.

What you will do:

• Quality management system build: Design and implement Wild’s end-to-end quality management system (QMS); Define quality standards, SOPs and control points across the supply chain; Drive root cause analysis and corrective/preventative actions.
• Manufacturer quality management: Conduct on-site supplier audits and performance assessments across UK and international partners; Ensure manufacturers have documented, agreed procedures; Develop manufacturer quality scorecards and KPI tracking; Investigate non-conformances, drive root cause analysis and corrective actions; Help define and communicate clear quality specifications to suppliers.
• 3PL & fulfilment quality: Partner with the fulfilment team and 3PL management to embed quality controls into warehouse processes; Define inbound goods verification procedures - physical checks, labelling accuracy, language variant segregation; Conduct regular on-site visits to the 3PL to observe processes, build relationships with operational team, and identify gaps firsthand; Develop a 3PL quality scorecard to track and review performance regularly; Lead investigations into fulfilment‑related quality failures, and drive corrective and preventative actions with the 3PL.
• Quality reporting, data & escalation: Build the Wild quality dashboard - consolidating data from suppliers, 3PL and customer complaints into a single view of quality performance across the supply chain; Produce a monthly quality report for senior leadership and exec, translating data into clear insights and recommended actions; Support external reporting requirements (e.g. retailer quality submissions, auditor requests); Own the transition from manual/spreadsheet‑based tracking toward more structured, scalable data processes as the function matures.
• Continuous improvement: Leverage quality data and KPIs to identify recurring failure patterns and systemic risks; Work with suppliers and 3PL partners to improve process capability and reduce defect rates; Implement preventative quality controls - moving the function from reactive to proactive; Report quality trends to senior leadership - make the case for investment where systemic fixes are needed.

What we need from you: At Wild, we welcome applications from candidates who may not hit every single bullet point on the lists below - if you’re passionate about our mission and feel you have relevant skills and experiences to add value to this role, please submit an application!

• Proven experience (4+ years) in a supply chain, supplier or operations quality role - ideally in FMCG, consumer goods, or a similarly fast‑paced environment.
• Hands‑on auditing experience - comfortable conducting on‑site visits at supplier facilities and warehouses, not just desk‑based quality reviews.
• Ability to influence without direct authority - you get things done through relationships, clear documentation and presence on the ground.
• Experience building or significantly improving quality processes - not just inheriting a mature system.
• Comfortable with regular UK and international travel (approx. 30% of the role).
• Data‑driven - able to build quality dashboards and scorecards, track KPIs and translate data into clear reporting for senior leadership.
• Confident working with manual/spreadsheet‑based data environments and able to improve data infrastructure over time.
• Excellent communicator - equally effective with warehouse operatives, suppliers and senior leadership.

What you’ll get from us: 25 days holidays + bank holidays + 9 extra remote working days; Hybrid working, 3 days a week in our shiny new London office; 4% Company Pension; Mental well‑being support through Spill; Private healthcare through Vitality; Weekly early finishes and social events; Annual L&D budget; Free breakfast; Free & discounted Wild products; 2 x team volunteering days and 2 x personal volunteering days.

Ready to become a Wild thing?! At Wild, we know that diversity drives innovation and creativity. We’re committed to creating and maintaining a workplace where all employees feel valued and empowered to bring their most authentic selves to work. We recognise that diversity goes beyond visible differences such as race, gender, age, and ethnicity, and encompasses a broad spectrum of backgrounds, experiences, perspectives, and abilities. We encourage individuals from all backgrounds to apply. If we can make any adjustments to help you to perform your best in the process, please let us know!