At a Glance
- Tasks: Manage and grow a curated portfolio of high-potential accounts with recognisable brands.
- Company: Join a dynamic team focused on impactful client success.
- Benefits: Competitive salary, flexible work environment, and opportunities for professional growth.
- Other info: Work in a small, agile team where your decisions matter.
- Why this job: Make a real impact quickly by owning the full commercial process.
- Qualifications: Proven experience in account management with strong stakeholder skills.
The predicted salary is between 37800 - 46200 £ per year.
This role exists to fix a focus problem, not a workload one. The team currently manages ~200 accounts each, too many to do the commercial work properly. You'd inherit a deliberately curated book of the best untouched opportunities in the portfolio: recognisable brands who signed up, went quiet, and have simply never had anyone go at them properly. Some carry over a million monthly visitors and are barely engaged. Your first real win should land in week three, not month nine.
You'd own the full commercial motion end-to-end; discovery, the growth case, the renewal, and the commercial terms, rather than handing pieces off to separate pricing, expansion or sales functions. With only three people in the function, decisions you make on tiering or health scoring ship immediately; there's no lengthy socialisation process.
Experienced Required
- Proven experience as a CSM or Account Manager owning full commercial responsibility; renewals, expansion and pricing, not just adoption
- Comfortable managing and prioritising a large book of accounts, and confident deciding where real investment belongs versus where it doesn't
- Strong stakeholder management; able to align multiple functions (marketing, CRM, ecommerce) within a client organisation
- Data-led approach to proving value
- Track record of running renewal and growth conversations independently, without oversight
- Comfortable in a small, flat team where ownership is high and process is light
The Application Process
- First interview - Head of Client Success, 45-60 minutes: how you manage and grow a book; prioritisation, renewals, discovery, commercial ownership, mostly real examples
- Practical task - 60-90 minutes, self-paced: a realistic client scenario plus a one-page QBR plan (AI use permitted if disclosed)
- Second interview - Head of Client Success and Senior CSM, 60 minutes: task review, client situations, stakeholder management, account strategy
- Final conversation - Founder/CEO, 45 minutes: stage fit, commercial thinking, two-way fit check
Account Manager / CSM employer: Weareunicorn
Weareunicorn provides a collaborative work environment that encourages innovation and leadership. Employees have the chance to directly influence the company's growth and success while developing their careers in a rapidly evolving industry.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager / CSM
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Weareunicorn. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Weareunicorn before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Manager / CSM
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Weareunicorn:Your cover letter is your chance to shine! Tell us why you want to work at Weareunicorn specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Weareunicorn!
How to prepare for a job interview at Weareunicorn
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
