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- Tasks: Support YouTube partners by troubleshooting issues and providing operational insights.
- Company: Join YouTube, a platform empowering voices and fostering community through creativity.
- Benefits: Enjoy a dynamic work environment with opportunities for innovation and personal growth.
- Why this job: Be part of a team that enhances the creator experience and drives impactful solutions.
- Qualifications: Bachelor's degree and 2 years in customer support or project management required.
- Other info: Fluency in English and Arabic is essential; French is a plus for African partnerships.
The predicted salary is between 36000 - 60000 £ per year.
Minimum qualifications:
- Bachelor\’s degree in a technical, business, a related field, or equivalent practical experience.
- 2 years of experience in customer support or client services, including troubleshooting and resolving customer issues.
- 2 years of experience in managing projects or programs, engaging with external executive stakeholders.
- Ability to communicate in English and Arabic fluently, as this is a customer-facing role that requires interaction with local stakeholders.
Preferred qualifications:
- Strong ability to troubleshoot technical issues and effectively communicate complex topics.
- Strong ability to navigate ambiguity and manage competing priorities in a fast-paced environment.
- Demonstrated ability to manage multiple, time-sensitive projects while working independently to drive projects to completion with minimal guidance and high attention to detail.
- Demonstrated record of being proactive, making constructive suggestions, and coming up with innovative ways to scale initiatives.
- Ability to communicate in French fluently in order to work with partners in Africa.
About the job
As a member of the Partner Operations team, you\’ll analyze top issues facing our content creators, work with cross-functional teams to resolve them, and help manage support operations. Whether directly engaging with our biggest creators, surfacing problems to our technical teams, driving analytical insights, or liaising with vendors to provide stellar support, you\’ll drive reach, satisfaction, and resolution — making YouTube an exceptional user experience for everyone.
As a Partner Operations Manager, you will provide YouTube support to major partners in EMEA (e.g., Music Labels, Media Companies, independent creators, etc.). You will become a YouTube product expert, solve day-to-day issues of our partners, troubleshoot technical problems, and identify common trends that our partners face. You will also be responsible for advocating on behalf of our partners to cross-functional teams to drive product solutions, development of tools and process improvements that enhance internal operations, and improvements to the partner experience on YouTube. You will work closely with other partner-facing teams to provide value-add services to help increase partner happiness and growth.
At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.
Responsibilities
- Provide operational support for partners on the YouTube platform, primarily through email communication.
- Troubleshoot technical issues to enable partners to maximize their performance on the platform.
- Serve as a consultant to internal, cross-functional stakeholders on the YouTube product. Work with assigned Partner Managers and Partner Engineers on account deep-dives and share insights for partner growth.
- Identify key metrics to evaluate data both quantitatively and qualitatively.
- Contribute to scaling Partner Operations for YouTube through innovation, efficiency gains, and root cause analyses.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google\’s EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form. #J-18808-Ljbffr
YouTube Partner Operations Manager, Creator Success Operations employer: WeAreTechWomen
Contact Detail:
WeAreTechWomen Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land YouTube Partner Operations Manager, Creator Success Operations
✨Tip Number 1
Familiarise yourself with YouTube's platform and its features. Understanding the intricacies of how creators interact with the platform will help you troubleshoot issues more effectively and demonstrate your expertise during interviews.
✨Tip Number 2
Network with current or former employees in similar roles. Engaging with them can provide insights into the company culture and expectations, which can be invaluable when preparing for interviews.
✨Tip Number 3
Brush up on your technical troubleshooting skills. Since the role involves resolving technical issues, being able to showcase your problem-solving abilities through examples will set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your experience managing multiple projects. Highlight specific instances where you've successfully navigated competing priorities, as this is a key aspect of the role that employers will be looking for.
We think you need these skills to ace YouTube Partner Operations Manager, Creator Success Operations
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer support and project management. Emphasise any technical troubleshooting skills and your ability to communicate effectively with stakeholders.
Craft a Compelling Cover Letter: In your cover letter, express your passion for YouTube and the creator community. Mention specific examples of how you've successfully managed projects or resolved customer issues in the past.
Showcase Language Skills: Since fluency in English and Arabic is required, ensure you mention your language proficiency clearly. If you speak French, highlight this as well, as it could set you apart from other candidates.
Demonstrate Problem-Solving Abilities: Provide examples in your application that showcase your ability to troubleshoot technical issues and manage competing priorities. Use specific metrics or outcomes to illustrate your success in previous roles.
How to prepare for a job interview at WeAreTechWomen
✨Showcase Your Technical Troubleshooting Skills
Since the role requires strong technical troubleshooting abilities, be prepared to discuss specific examples where you've successfully resolved complex issues. Highlight your analytical skills and how you approach problem-solving in a structured manner.
✨Demonstrate Your Project Management Experience
The job involves managing multiple projects simultaneously. Share experiences where you've effectively juggled competing priorities, detailing the tools and methods you used to stay organised and ensure timely completion.
✨Communicate Clearly and Confidently
As this is a customer-facing role, practice articulating your thoughts clearly in both English and Arabic. Be ready to explain technical concepts in simple terms, showcasing your ability to communicate with diverse stakeholders.
✨Be Proactive and Innovative
The company values proactive individuals who can suggest improvements. Prepare to discuss instances where you've taken initiative to enhance processes or drive innovation, demonstrating your forward-thinking mindset.
