At a Glance
- Tasks: Drive and deliver innovative projects that transform customer fulfilment.
- Company: Join Tesco, a leader in retail with a commitment to inclusivity.
- Benefits: Flexible working patterns, competitive salary, and a supportive environment.
- Other info: Dynamic team culture with opportunities for personal and professional growth.
- Why this job: Make a real impact on how customers shop and experience our services.
- Qualifications: Experience in project management and excellent communication skills required.
The predicted salary is between 36000 - 60000 £ per year.
The Customer Fulfilment TPM Team are an ambitious group of individuals who are at the heart of enabling Technical Transformation in our Customer Fulfilment domain. Our Team is responsible for a diverse portfolio of projects and programmes that impact colleagues and customers across the UK, Republic of Ireland & Central Europe. We have a well-established TPM Team whose mission it is to deliver transformation and value led Technical change for our colleagues and our customers.
Role purpose: To successfully drive, manage and deliver Project/Programs of work from Ideation through to Launch, to ensure programme/project benefits are realised and the change is sustained. The candidate will be part of the TPM Team which is 10 people strong and will be expected to work on a broad range of projects/programs that will require engagement with senior leaders, stakeholders and peers from UX/UI, Product & Engineering as well as other Technical Program Managers. Reporting to a Lead Technical Program Manager you will be responsible for driving, leading and delivering the Projects and Programs within your remit.
Programme strategy: Defining, establishing & delivering work within an agreed and aligned Programme Strategy, learning from existing program practices we have within the team, as well as bringing fresh new ideas to the Team & Tesco. This will include assessing the viability and value of a program or project and the readiness of the teams and stakeholders to take on the program.
Stakeholder management: Develop and deliver stakeholder engagement strategies and plans. Identify, manage, and communicate effectively with a diverse group of stakeholders. Ability to show empathy, listen actively and express ideas and facts in a clear and confident manner both verbally and written. Ability to influence without authority and report, present, manage meetings and facilitate effectively.
Program Communications: Be able to create a persuasive storyline/case for change to support your program, producing communication and engagement materials and owning communications to stakeholders. Ensure all materials are designed and produced in a timely manner and align to wider messages and are on brand.
Program training: Identifying education and training requirements and working closely with the Training Team to develop suitable solutions and training offers.
People-focused: Be the 'go to' person for expertise on how to deliver and manage Programs. Represent the end user and Support Teams throughout and understand the experiences of both the customer and teams supporting the processes. Assist in the provision of transition support to a sustainable business as usual environment.
Essential Characteristics/Skills/Qualifications:
- Self-starter with the ability to work autonomously
- Experience of defining and delivering Programs/Projects within a large organisation
- Experience of shaping programs with ambiguous scope and uncertain delivery approach
- Personal, relatable character, able to build relationships with a diverse set of stakeholders
- Excellent communication skills (verbal, written and listening)
- Good MS Office skills
Desirable Characteristics/Skills/Qualifications:
- Ability to work with pace and ambiguity
- Skills and passion for people and coaching
- Background in the retail sector
- Project/Programme qualification e.g. APM/MSP
Our vision at Tesco is to become every customer's favourite way to shop, whether they are at home or out on the move. Our core purpose is ‘Serving our customers, communities and planet a little better every day’. Serving means more than a transactional relationship with our customers. It means acting as a responsible and sustainable business for all stakeholders, for the communities we are part of and for the planet. We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We’re committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process.
We’re a big business and we can offer a range of diverse full-time & part-time working patterns across our many business areas, which means that we can find something that works for you. We work in a more blended pattern - combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate. If you are applying internally, please speak to the Hiring Manager about how this can work for you - Everyone is welcome at Tesco.
Technical Programme Manager - Customer Fulfilment in Welwyn Garden City employer: WeAreTechWomen
At Tesco, we pride ourselves on being an excellent employer, offering a dynamic work culture that fosters innovation and collaboration within our Technical Programme Management team. With a commitment to employee growth, we provide diverse training opportunities and flexible working patterns, ensuring that every team member can thrive while contributing to meaningful projects that impact our customers and communities across the UK and beyond. Our inclusive environment celebrates diversity, making Tesco a truly rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Programme Manager - Customer Fulfilment in Welwyn Garden City
✨Tip Number 1
Network like a pro! Reach out to current employees at Tesco or in the Customer Fulfilment space. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for those interviews! Research common questions for Technical Programme Managers and practice your responses. Make sure you can showcase your experience with stakeholder management and program delivery.
✨Tip Number 3
Show off your communication skills! During interviews, be clear and confident when discussing your past projects. Use examples that highlight your ability to influence without authority and manage diverse stakeholders.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Tesco team!
We think you need these skills to ace Technical Programme Manager - Customer Fulfilment in Welwyn Garden City
Some tips for your application 🫡
Show Your Passion for Transformation:When writing your application, let us see your enthusiasm for driving change and transformation. Share examples of how you've successfully managed projects or programmes in the past, especially in a technical context. We love seeing candidates who are genuinely excited about making a difference!
Tailor Your Communication Style:Make sure your written application reflects the communication skills we value. Use clear, concise language and structure your thoughts logically. Remember, you’ll be engaging with diverse stakeholders, so showing that you can communicate effectively in writing is key!
Highlight Stakeholder Engagement Experience:We want to know how you've managed relationships with various stakeholders. In your application, include specific examples of how you've developed engagement strategies or communicated effectively with different groups. This will show us that you understand the importance of collaboration in our TPM Team.
Be Authentic and Relatable:Let your personality shine through in your application! We appreciate candidates who can build genuine relationships. Share your experiences in a relatable way, and don’t hesitate to express your unique perspective on how you can contribute to our team at Tesco.
How to prepare for a job interview at WeAreTechWomen
✨Know Your Programmes
Before the interview, dive deep into the projects and programmes that the Customer Fulfilment TPM Team is currently working on. Familiarise yourself with their impact on colleagues and customers, and think about how your experience aligns with their goals. This will show your genuine interest and help you speak confidently about how you can contribute.
✨Master Stakeholder Engagement
Since stakeholder management is key for this role, prepare examples of how you've successfully engaged with diverse groups in the past. Think about times when you had to influence without authority or manage conflicting interests. Being able to articulate these experiences will demonstrate your capability in this area.
✨Communicate Clearly and Confidently
Practice articulating your thoughts clearly, both verbally and in writing. Prepare a persuasive storyline or case for change related to a project you've worked on. This will not only showcase your communication skills but also your ability to create compelling narratives that resonate with stakeholders.
✨Show Your People Skills
As a Technical Programme Manager, being people-focused is crucial. Be ready to discuss how you've built relationships and supported teams in previous roles. Highlight any coaching or mentoring experiences, as well as your approach to understanding user experiences. This will reflect your personal, relatable character that the team values.
