Systems Engineering Manager in Welwyn Garden City

The Infrastructure Engineering team design, develop, implement and operate all infrastructure used by Tesco Technology across our data centres, offices, stores and distribution centres. This encompasses multiple domains; private and public cloud, connectivity, end‑user computing, CI/CD and monitoring toolkit. This includes both 3rd party and internally developed infrastructure applications and infrastructure that support the wider Tesco business.

As part of the wider Infrastructure Team, the Networks and Security Team design, develop, implement and operate all Network and Security infrastructure technologies that facilitate both Infrastructure and the rest of Tesco Technology.

Responsibilities

• Manage activities of members of the systems engineering job family, building a team culture for continuous improvement and an environment where engineers want to work. Recruit and support the development of members of staff.
• Ensure the team exceeds required quality standards, commitments and objectives.
• Drive adoption of new tools and techniques, understanding their value and impact.
• Build a team with structure and capabilities to support incidents in live and support the relationship to Engineering.
• Keep track of new Network technologies, understanding how they might benefit the Technology team and wider Tesco.
• Manage team performance and improve capabilities by defining training plans and objectives, and providing feedback.
• Spot talent/high performance in the team and provide timely reward and recognition.
• Manage external suppliers and be responsible for measuring and improving the service provided.
• Manage stakeholder communication and escalations.

Required Experience

• 2‑5 years of experience managing teams.
• Work closely with Architecture and Operations to ensure standard documentation is completed for the area of responsibility.
• Be a well‑organised self‑starter who takes personal ownership and accountability at required levels of the work stream and project life cycles; willing to go the extra mile at every opportunity.
• Build and maintain positive relationships within and across teams.
• Communicate effectively, able to deliver and present both written and verbal designs, strategies and concepts clearly.
• Take ownership to keep up‑to‑date and embrace the latest industry technologies and associated supplier solutions.
• Work to deliver the right outcomes and collaborate with the appropriate stakeholders and customers, whether directly responsible for the functional delivery of a team or working across multiple teams.
• Proactively identify risks, propose mitigations and get them reviewed with manager, stakeholders and customers. Know when to ask for help or escalations.
• Play a key role in formulating the technical roadmap and strategy, collaborate with both internal and external stakeholders, and lead cross‑functional teams in developing the roadmap.

Desirable Technical Experience

• Previous experience working in a DevOps environment and building teams to deliver Infrastructure solutions in an automated way.
• Previous experience designing solutions for large complex global organisations.
• Knowledge of load balancing platforms and technologies.
• Experience with Firewall technologies specifically Palo Alto.
• Knowledge of cloud and security technologies particularly Zscaler.
• Splunk product knowledge.

Company Culture

You might know us as a supermarket, technology company or even for our award‑winning mobile network. Truth is, we’re all of those things, and much more. Our colleagues work with one goal in mind, helping to make every day a little better for our customers, colleagues and communities all over the world. No two customers are the same, neither are our colleagues.

At Tesco, we champion a balance that lets you thrive both in and out of work. Spend 60% of your week collaborating with colleagues at our office locations or local sites and the rest remotely. Whether you’re just kicking off your career, juggling passions, or navigating big life events, we’re here to support you. We always welcome a conversation about flexible working, so talk to us throughout your application about how we can support.

EEO Statement

We’re proud to be an accredited Disability Confident Leader, where everyone’s welcome. We commit to providing a fully inclusive and accessible recruitment process. If you need support with your application, click here for more information. And if you’re interested in joining our team but don’t tick every box, don’t let that hold you back from applying.