At a Glance
- Tasks: Shape product strategy through innovative UX research and customer insights.
- Company: Join a dynamic AI-first team at Tesco, driving customer growth.
- Benefits: Flexible working patterns, inclusive culture, and opportunities for personal growth.
- Other info: Collaborative environment with a focus on innovation and continuous learning.
- Why this job: Make a real impact by influencing product decisions with your research skills.
- Qualifications: Experience in UX research and a passion for understanding customer behaviour.
The predicted salary is between 60000 - 80000 £ per year.
We're a confidential (NDA), AI‑first team inside Tesco, operating with startup urgency to create new sources of customer growth. This is a 0→1 environment‑expect end‑to‑end ownership, rapid experimentation, and fast shipping. We lean in wherever the work takes us, beyond traditional role boundaries. As a UX Researcher, you will play a critical role in shaping product direction through evidence‑based insight. You'll design and deliver research that explains why customers behave the way they do, ensuring our experiences are grounded in real needs and validated in the wild. Working closely with Product, Engineering, and Data, you'll use AI and modern research tools to accelerate learning and drive impact.
Startup Mindset
- Bias to action: move quickly from insight to experiment to live learning
- Scrappy and resourceful: progress over perfection, using tools at hand
- Customer‑obsessed: decisions anchored in real customer insight
- Ownership: accountable for outcomes, not just outputs
- Transparent communicator: share insight early and often
- AI‑forward: leverage AI to accelerate research, synthesis, and storytelling
Responsibilities
- Shaping product strategy by validating or challenging the roadmap and identifying the biggest opportunities through robust research
- Owning qualitative and mixed‑methods research, uncovering the "why" behind customer behaviour and translating it into actionable insight
- Ensuring customer‑centred delivery by testing concepts and live experiences, surfacing pain points, and championing user needs across the team
- Driving continuous optimisation by interpreting live‑product feedback and advising where iteration delivers more value than net‑new features
- Influencing prioritisation by ensuring the backlog focuses on what matters most to customers and the business
- Supporting discovery for future opportunities by defining what must be true across customer behaviour, technical enablers, and organisational capability
- Partnering cross‑functionally with Product, Engineering, and Data (including Analysts to triangulate insights) to drive confident, evidence‑based decisions
Qualifications
- Strong experience in UX research, spanning qualitative and mixed‑methods approaches, with a track record of influencing product decisions
- Ability to translate ambiguous problems into clear research questions, and insights into tangible product opportunities
- Experience working in fast‑paced, experimental environments, ideally shipping and iterating on live digital products
- Confidence in using data and research together-partnering with analytics to triangulate and strengthen insight
- Strong communication and storytelling skills, able to bring stakeholders on the journey and influence senior decisions
- A customer‑first mindset, with a passion for deeply understanding needs, behaviours, and pain points
- Comfort working in a high‑ownership, low‑structure environment, where you set direction as well as execute
- Familiarity with AI‑enabled research tools and approaches, using them to accelerate insight generation and synthesis
Benefits – Working Patterns
We’re a big business and we can offer a range of diverse full‑time & part‑time working patterns across our many business areas, which means that we can find something that works for you. We work in a more blended pattern – combining office and remote working. Our offices will continue to be where we connect, collaborate and innovate.
Equal Opportunity
We are proud to have an inclusive culture at Tesco where everyone truly feels able to be themselves. At Tesco, we not only celebrate diversity, but recognise the value and opportunity it brings. We’re committed to creating a workplace where differences are valued, and make sure that all colleagues are given the same opportunities. We’re proud to have been accredited Disability Confident Leader and we’re committed to providing a fully inclusive and accessible recruitment process.
Senior UX Researcher - AI in Welwyn Garden City employer: WeAreTechWomen
At Tesco, we pride ourselves on fostering a dynamic and inclusive work environment that empowers our employees to take ownership of their roles and drive meaningful change. As a Senior UX Researcher in our AI-first team, you'll benefit from a culture that values rapid experimentation and collaboration, while enjoying flexible working patterns that support your work-life balance. With a commitment to diversity and continuous growth, Tesco offers unique opportunities for professional development and the chance to make a real impact in shaping customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Senior UX Researcher - AI in Welwyn Garden City
✨Tip Number 1
Get to know the company inside out! Research Tesco's values, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for interviews by practising common UX research questions and scenarios. Think about how you can showcase your experience in fast-paced environments and your ability to influence product decisions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Tesco team.
We think you need these skills to ace Senior UX Researcher - AI in Welwyn Garden City
Some tips for your application 🫡
Show Your Passion for UX Research:When you're writing your application, let your enthusiasm for UX research shine through! Share specific examples of how you've influenced product decisions in the past and how you can bring that same energy to our team.
Be Clear and Concise:We love a good story, but keep it focused! Make sure your application clearly outlines your experience and skills relevant to the role. Use bullet points if it helps to make your achievements stand out.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to highlight how your experience aligns with our needs. Mention specific tools or methods you've used that relate to AI and UX research.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to see your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at WeAreTechWomen
✨Know Your UX Research Inside Out
Make sure you brush up on your UX research methodologies, especially qualitative and mixed-methods approaches. Be ready to discuss how you've influenced product decisions in the past and how you can apply that experience to the role.
✨Showcase Your Customer-First Mindset
Prepare examples that highlight your understanding of customer needs, behaviours, and pain points. Think about how you can demonstrate your passion for user-centred design and how it has shaped your previous work.
✨Embrace the Startup Mindset
Familiarise yourself with the concept of moving quickly from insight to experiment. Be prepared to discuss how you've worked in fast-paced environments and how you prioritise progress over perfection.
✨Communicate Like a Pro
Practice your storytelling skills! You’ll need to bring stakeholders along on the journey, so think about how you can clearly articulate insights and influence decisions. Prepare to share how you've effectively communicated complex ideas in the past.
