At a Glance
- Tasks: Analyse customer behaviour and improve digital products through data-driven insights.
- Company: Join Tesco, a leading retailer focused on innovation and customer experience.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Collaborative environment with mentorship opportunities and career advancement.
- Why this job: Make a real impact on customer experiences while working with big data and analytics.
- Qualifications: Experience in data analysis, strong communication skills, and proficiency in SQL.
The predicted salary is between 35000 - 45000 £ per year.
Key Responsibilities
- The role will report into the Analytics Manager for Optimisation, and while specific responsibilities are dependent on the changing needs of the Tesco business, the following outlines the key responsibilities:
- Analysing test results within the Loyalty & Support product spaces in a simple and engaging way with actionable recommendations that can be applied to improve our digital products and the customer experience.
- Analysing customer behaviour by leveraging big data from multiple sources and working closely with the UX research team to identify opportunities for improving the customer experience.
- Ensuring the reliability of test results by applying appropriate statistical testing methods to the test data.
- Continuously evaluating the AB test analysis process and exploring opportunities to enhance our ways of working.
- Exploring ways to automate existing analysis processes to make decision-making faster and better support the needs of Optimisation Managers and stakeholders.
- Working collaboratively with the Analytics Capabilities team to ensure appropriate tracking and means of measurement are in place.
- Sharing and presenting test results and insights clearly to a range of audiences, including Product, UX and Engineering teams.
- Working with the finance team to deliver accurate and representative financial benefit forecasts.
- Providing mentoring and guidance to Associate Optimisation Analysts.
Qualifications
- Experience manipulating and analysing data from multiple sources using big data, business intelligence and data visualisation tools.
- Excellent verbal and written communication skills – able to articulate complex concepts to a diverse audience.
- Data-driven mindset with strong analytical and problem-solving skills; able to translate data into actionable insights to improve the digital experience for our customers.
- Working effectively with multidisciplinary teams and understanding how to contribute to all phases of the product development lifecycle.
- Knowledge of AB testing methodology and/or an understanding of the value of optimisation.
- Proficiency in SQL.
Desirable Experience
- Experience working with Adobe Analytics.
- Experience working with Tableau.
- Experience working with AB testing tools.
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We think you need these skills to ace Optimisation Analyst in Welwyn Garden City
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